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November 2023 by Josi Washington
I have had very positive experiences taking my car to NTB for the past two years. Henry and Marion were especially helpful, polite and easy to work with. I have purchased tires, had a flat changed out, gotten my inspections and had several oil changes done at this location and will continue to bring my cars here.
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November 2023 by Alexandra Smith
Very friendly and professional when I came in for new tires. Service manager laid out our options and pointed us towards the best deal. We were in and out very quickly. Very satisfied, will definitely come back!
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November 2023 by Frank Rodriguez
I went here to have my tires checked, I was greeted by the manager Mr. Henry Ernst. I was impressed with his attention to detail, professionalism, and how he explained what I needed and didn't need. I will definitely be a return customer.
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November 2023 by Red Collective
Great Service!!! I will definitely be a returning customer! Henry and Marion were very professional. I recommended them to my friends and family.
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November 2023 by Andrew Blasiole
Came in for service on my vehicle. Was a wonderful experience, In and out in a reasonable time, and awesome customer service.
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October 2023 by Nicholas McLuer
I rarely give bad reviews and maybe the tech was just having an off day but I brought my truck in for an alignment on a Sunday and they completely dropped the ball. The truck pulled to the left severely. I took my truck to another NTB the day after and the tech showed me where all the specs were way in the red. They even left the jam nuts on my tie rods loose. My inner tie rod also was extremely loose. Maybe other people will have better luck.
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October 2023 by David Alexander
Extremely welcoming and professional. They replaced all 4 of my tires and changed my oil as well, and did so fast as well.
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October 2023 by Oleksandr Matyushyn
Told me to come for alignment. When got there told me didn't have enough time to do it. Why would you tell me to come over just to tell me you can do the job when I got there?
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August 2023 by Dan Scott
brought my car here for a tire rotation, the service manager troubleshot my issue and explained why the rotation would only temporarily solve the issue. I need new tires. HE DIDN'T ONCE TELL ME HE COULD GET NEW TIRES ON THE CAR. I appreciate that he was willing to let me make that decision. I will be getting new tires, and I WILL be coming here to do it!
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August 2023 by Sadina Arnette
Marion & Mr Henry was the best. Their customer was awesome!!!!
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August 2023 by Dan S.
brought my car here for a tire rotation, the service manager troubleshot my issue and explained why the rotation would only temporarily solve the issue. I need new tires. HE DIDN'T ONCE TELL ME HE COULD GET NEW TIRES ON THE CAR. I appreciate that he was willing to let me make that decision. I will be getting new tires, and I WILL be coming here to do it!
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August 2023 by Kathy M.
I wrote a review about my experience with NTB (Now Mavis) on 08/03/2023 the business owner wrote me back and gave me an email address to contact them to see how they could make this right so today is try and send them an email with the address I was provided and I get ready to send it and it tells me this is a invalid email address ! WOW !!
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June 2023 by Charlene V Bernsen
I am very pleased to write a review for this NTB location. My daughter had no brakes, mid-day in this area and called me. I always use NTB for all my vehicle needs, so she found the closest one and arrived to be greeted by Marion.Marion assisted my daughter and did not leave his job until her rear brakes were replaced. He had to work with my local NTB to connect and add her vehicle to my account so I could pay the bill. Too late in the day, I asked about her oil and filter; and Marion confirmed that she was overdue for that service. Since it was closing time and he did not have the correct filter; he topped it off (at no cost) so she could safely arrive back home.Truly, I cannot say enough good things about NTB. Each and every time I have had unexpected service needs; they have answered the call. And, did the same for my daughter.I have needed unexpected service at two other locations (Charlottesville, VA and near Dayton, OH) and always receive the same high level of service delivered by knowledgeable, caring employees!Great job, as always! Sincerely, Charlene B.
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June 2023 by Jen
I go here all the time Amber is my number one she is awesome but when u have to deal with a man named Marilyn my skin crawls I called to set up oil change and rotation of tires and he said bring it now we where up there like in 2 min considering I live literally a mile away and then he said he don’t have time every time I hear him answer the phone I want to hang up he is rude and cuts u off when h are explaining things this is why I only go when amber is there he needs to be gone I know of many people I have referred to go there and u always say ask for amber i have been going to ntb for everything for 6 years but he makes me want to find somewhere new it’s just gross customer service
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April 2023 by Jerry Stinnett
What a joke. The most disappointing tire buying experiance ever. Made first appointment of the day to have 4 tires and alignment. When I dropped my vehicle, i was told 2 to 3 hours.Here i sit 3 1_2 hours later and they are just getting started with the alignment. When i ask about why how long, I'm met with rude remarks from the counter person. I will never purchase from NTB again. I will let all my friends know about my experiance here at Newport News NTB.
