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April 2024 by Elaine S.
I can't say enough good things about this store. From the staff to the selection, to the delivery personnel. It doesn't look huge from the outside, but you walk in to a friendly greeting, and good knowledge of their inventory. They are the only local dealer for Stressless, and have an example of each model. The prices are inline with the Stressless website. The sales staff are knowledgeable, but don't pressure, or even hover, although they are available to answer any questions. Aside from Stressless, they have a huge variety of styles and price points, all arranged intuitively and attractively. Delivery was faster than anticipated, and the delivery guys were nice, and answered all my questions. I'm sure we'll need furniture again, and this store will be the first place we look.
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November 2023 by Dave A
Great service Very helpfulKatherine did such a good job for us
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October 2023 by Theresa Mintzer
We had a really great experience at North Carolina furniture. Wes took great care of us. There are so many decisions to make when you order a couch, more than I ever thought. Wes always brought up pros and cons, she is very friendly and patient. I would recommend this business . We also ordered a dining riom table that we could design ourselves , width, height, leaves and color. We got the table we have been looking for but couldn’t find . That was a very easy decision to make.Overall, everyone that works there are so friendly and helpful! Super customer service!
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October 2023 by Tracie Heslink
NC Furniture is first class all the way! From the design team which Susan was so easy to work with and so creative with her designs. The Delivery Team Jermaine & Michael went above the call to make sure we were satisfied with everything before they left my home! Have shopped there for years will continue and recommend!!!!
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October 2023 by Arthur Jensen
We were most pleased with the original visit, helpful advice, prodict selection. The delivery of the items was exceptional and EXACTLY on time/date - first time in our lives. We really like and enjoy our new furniture. So do our family and guests. Well done!
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August 2023 by Jacqueline Moore
They were very friendly, helpful and caring about my physical limitations. I found the perfect recliner for my back. Also saw other furniture that I would like to purchase in the future.
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August 2023 by Denise Munnich
Finally a small family business that makes quality furniture. Definitely not your big box store. From the first moment we walked though the door we were greeted warmly and treated like family. Even the delivery in the pouring rain made sure everything was perfect and we were satisfied. Absolutely our go to establishment in the future.
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July 2023 by Donna Freet
Friendly and knowledgeable employees who care about their customers and go above and beyond to help find the right products for you at the right price. We felt welcome to just browse the showroom, which is larger than it appears from outside, and then had all the help we needed to make the best decision. Love our new furniture, it isn’t our first purchase here and it surely won’t be the last. Highly recommend!
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July 2023 by claudia james
I was looking for a recliner and went into the fifth furniture store on my way home not having found what I wanted.I knew that The North Carolina Furniture store had well made furniture so I went in to see what they had.I was immediately greeted by Laura who was working on the floor and told her what I was interested in. She walked me around to show me the different styles and choices that they offered.I picked the chair I wanted after sitting in many different styles , next I needed to pick a fabric that would go with the color scheme of the room it was going in.Laura was so helpful with this step because of the sheer number of choices available . Between texting my sister in another state to get her input and Laura’s help I found the perfect fabric.I’m very excited to receive my new custom chair even though it will be a couple of months before it’s delivered. I know it will be a beautiful chair that will be passed down to a lucky family member.
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July 2023 by Daffie Branch
My experience was great. My salesperson treated me with respect, she was friendly and professional. She was knowledgeable and she was helpful to make my decision making easy as possible. Susan assisted me so well and I appreciate her. She allowed me to take as many samples as I needed home to help me make my decision.
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June 2023 by Shelley Donnell
The entire NC Furniture staff was always helpful! Stephanie was helpful and knowledgeable about the Stressless chairs and spent a lot of time explaining the differences between the various chairs and what the options were. We were not ready to make a purchase right away and truly appreciated the 'no pressure' approach from the Sales staff! The store has a lot of lovely furniture. I'm sure we will be back!
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June 2023 by JoAnn Ward
This family business is a hidden jewel. You feel like you are one of the family when you walk in the door. Katherine and Laura are a wonderful tag team. I recommend stop by for all your furniture needs. You will not be disappointed.
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June 2023 by D.M. Campano
We had recently moved to the area, and we’re in desperate need of a new leather sofa. Susan was a fantastic help in explaining about the various sofas and their availability. We found the perfect leather sofa, that could be delivered immediately. The delivery men were prompt, friendly and professional. The entire experience with North Carolina Furniture was an all around pleasant experience.I’m looking forward to returning to North Carolina Furniture and Mattress for my future furniture and decorating needs.(Than you, Susan!)
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June 2023 by Nita Winston
We ordered furniture from North Carolina Furniture & Mattress in Newport News in early April 2023. We were told the furniture would be delivered in 12-14 weeks. Now, we are being told the furniture will not be be delivered to the store until mid-September (22-25 weeks).We were also advised that because the furniture was custom ordered, we could not get any deposits refunded.The sales person (Stephanie) was very nice during the sale, but we had to reach out for an update on the status of the furniture.The quality may appear high, but you can also shop online and buy the same brands they sell in the store.Very disappointing. Don't know how they can get a 5 star review.
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May 2023 by Harold Shearer
My old recliner failed right after hip surgery so I needed a replacement fast. Luckily Carolina Furniture had one on the floor that fit my needs perfectly. The sales personal were very helpful, pleasant & efficient. Chair was delivered the next day a I love it. Nice store & quality furniture.