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June 2024 by Bill S
Great customer service!
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June 2024 by Jamaal Ball
Fix your ATM deposit feature how all 3 of them not working? If it's something you changed then a notification would be nice or remove the feature from the ATM
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April 2024 by Lynne Adams
Convenient outside teller services
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March 2024 by Geri Pritchard Reyes
Kenya was so helpful ! She took her time with my situation and throughly explained things to me.
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January 2024 by Taylor “FL_Man_child”
Deplorable customer service. Save yourself the frustration and find a different branch or call the 24hr support line for assistance. Letting a customer leave without attempting to resolve an error, on Navy federal's part, is completely unacceptable.
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September 2023 by Laura Sweeney
We dealt with Brendon on the Jefferson branch. He has amazing customer service and made our experience so seamless. Will definitely come back just to deal with him.
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July 2023 by Morris Matthews
Always great customer service
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July 2023 by Terry Reed
Awesome
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July 2023 by Carrie Hamilton
Absolutely terrible customer service . The "manager" Mo (female) could use a few classes on how to talk to people. If your looking to be talked to ? like a dog this is the place for you
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July 2023 by Caroline H.
The customer service is lacking. If your looking to be treated like crap on a shoe this is your bank . The manager (Mo) female needs to go back to customer relations school and learn how to talk to people . My husband has been a customer for over 30 years and the way we were treated today is totally inappropriate.
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July 2023 by Diane J.
I had an opportunity to visit Navy Federal Credit Union this past Thursday at about 2:30 PM. The two tellers who I worked with were fantastic, extremely friendly and professional, even though I was not a customer of theirs. There was no waiting in line to see a teller which was a plus! I was there only to cash a check that was drawn on Navy Federal Credit Union. I am tempted to join them, however, they do not have a local branch here in Smithfield, VA. If they did I would definitely join!
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November 2022 by matt schroeder
Most of the time I have a good experience when depositing cash. Three times lately they have miscounted large amounts of money. The first time they said I was $1,000 short from when I told them I was depositing. Told them to give me my money back. Went out to the car and counted it. Went back in and talked to a different person which used the machines in front of me and all the money was there. Second time they took my money to the back room and they came back and said I was close to $1,000 short from what I said. 24 hours later they gave me a call, said they found my money in the back room. This time they said I was several hundred dollars short after they came out of the back room. Never once in my lifetime of going to navy federal here have they ever came up with the wrong number when the money is counted in front of me. Every single time they say they're going to take the money to the back room money comes up missing. Every single time.. there's two machines they use right at the counter. It seems to be the same person that wants to take the money to the back. Be vigilant and careful at this location. Something's going on.
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August 2022 by kala chinchilla
Navy federal is horrible I have been sending documents to the security team since April with absolutely no assistance or response regarding my account which has been locked now for well over a year this bank is absolutely not concerned with assisting what so ever !!!!!!! Go to USAA where you are treated correctly
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July 2022 by K W
Great Branch
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June 2022 by Aaron Jones
I love banking at this branch. Staff is very helpful.
