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December 2023 by Quamara Marsh
Mrs Holly at the front desk was so rude to me over the phone pertaining to re-making my daughters glasses. Spoke very unprofessional on the phone. Prior occasions I came in she was at the front desk just seeming like she was having a terrible day. I hope upper management looks into this matter
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November 2023 by michael tasman
Had apoointments for my daughter since August with the patrick henry store, got cancelled twice. Then they gave us an appointment at Denbigh store, it got cancelled as well. Then they tried to force us a schedule that did not fit out schedule. Also they refused to return the money we already paid. To make thing worse, they also cancelled my wife appointment.If you have time to waste, then you can choose their services. Otherwise, they provided the worse service and very unprofessional. They don't valued your time by keep changing the appoinments schedule only to cancel them at the end.I would rating zero star if possible.
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October 2023 by M N.
I have been going there for several year before they were bought, and the customer service disappeared. I made my appointment online to avoid the drama, but to check in online , the system wanted to send a code, but they had my former numbers. Then i made a call to the office and i gave the lady my phone number and my name to change the number. she told me she can't remove it, i said why? she said she can't remove it. So without and explanation and since i disliked her tone of voice, and her rudeness, and it was clear that she didn't want to work, I told her I was not going to allow this type of treatment and i was going to take my business elsewhere, she told me to go ahead and do it. What a wonderful employee, she merits a bonus for her had work and helping the company get red off customers that have been coming there for over 10 yrs. The call was about a phone change, I wonder, if it was about something serious, what would have happened, all in all, this means the company cannot be trusted with handling the smallest tasks. By the way, the lady was very loud when she was talking to me on the phone, and these people sit in the middle of the building. Time for me to find a different optometrist.
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August 2023 by andre c.
Great serviceNe'shay was very professional and helped me with my problem immediately.Will continue to use this company in the future.
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August 2023 by Howard Smith
My wife and I can’t say enough about our experience with Ne’Shay. She’s a down to earth person and made our selection of choosing our glass frames pleasurable. Her knowledge is immeasurable. We told her that we would be looking forward to seeing her next year.
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August 2023 by Amy Saunders
This location is very professional and addresses customer needs quickly! I am impressed by the friendly atmosphere!
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August 2023 by Gennifer Robinson
My visit here was amazing! The dr was personable and really listened to what I was experiencing as my last visit to the one on George Washington highway was challenging. Everyone was super helpful and accommodating!
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August 2023 by bernadine moyler
My visit today was good. I trust my eyes with Dr. Arndt. The exit ladies Ne’shay and Nadia were amazing.Ne’shay was very knowledgeable in showing me fashionable glasses for a seasoned lady such as myself ??
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May 2023 by Cat Skinner
Check was good and working with the doctor. However, waiting to be seen about my bill. It’s not a good experience. Only one person working behind the desk and she’s doing her best but the others are just not engaging with the customers. I understand it’s lunchtime, but no one has let me know that someone will be with me.
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April 2023 by Mike/Nancy Carlson
Kiki assisted me with picking out my new frames. She was awesome and made suggestions I would never have looked at on my own. So thankful!
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February 2023 by Jason Herting
This was the most pleasant experience I've ever had doing something I don't like to do. As soon as I walked in I was greeted by Aaliyah And I hope I don't butcher their names I apologize. She was smiling pleasant took all of my information quickly had my prescription taken care of immediately. I didn't need to be seen by a doctor. My insurance company switch providers they took care of it in a matter of seconds. And then I was greeted by Kiki. She was also all smiles very pleasant extremely helpful because I've only bought one pair of glasses before. I explained to her that I have severe migraine headaches she was very helpful in finding not only the lightest weight frames that I could get but also in my price range with my insurance. Kiki was able to get the exact type of lens I had before same prescription same material for the glasses themselves. And I was literally in and out of there in less than 30 minutes. I highly recommend myeyedr. to anybody who's looking for glasses. They also have an amazing selection anything from Oakley to Prada and also inexpensive pairs as well. If you want to deal with pleasant people who actually seem like they love their job you want to come here. Thank you again Kiki and Aaliyah. See you in a couple weeks to pick up the glasses
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February 2023 by Christopher Sperry
For the second year, I am being charged additional amounts months after delivery. Supposedly, this is because of an insurance issue (Both years!). This time I specifically asked if frames were FULLY covered and was answered "Yes". Bill also does not match actual (Claims I paid $160 less than I did)
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February 2023 by D Love
This facility has the best medical atmosphere I’ve ever seen and heard. All the associates have an upbeat attitude and the music playing is just everyday music that’s appropriate for everyone.
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February 2023 by Nancy palmer
This office is amazing ! Everyone I dealt with was amazing Dr Ruff is great . The nurse Mrs Gaines and Sandra were all awesome as well.
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January 2023 by Gemini D.
Since new management has taken over this place is horrible, the staff is super friendly but the doctors seem inexperienced and running an assembly line. You're just another number to them, and they outsource their billing department so if you have a billing dispute GOOD LUCK! If mediocrity is what you want, this is the place for you.