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“Both Bank reps were timely, efficient and knowledgeable and overall very polite and engaged! The atmosphere was welcoming!Thank you Lylieta Barnes and Jada McNeil. Mrs. Brown-Fletcher!”
“Courtney Efird and her Team we're Amazing. They made my loan process go so smoothly and quickly. They guided me through their emails, texts and are available if you have any questions. They are experienced and professional. They made me feel 100% comfortable knowing I was in good hands. They are the Team you want working for you.”
“I want to say thanks to amy for helping me with my account today.After having some minor issues over the phone about my account.. I when into the branch and was greeted by Peta-gaye she then introduce me to Amy and Amy was so helpful and polite.. well done Amy keep it up we need people like in everyday..”
“Nina and Courtney have made our first time home buying process so easy! They are very helpful and kind people and always have time to answer any questions or help any way they can! My husband and I are so happy we were able to work with such great people! Thanks guys again so much!”
“I had gotten scammed financially.. I went into the branch & the associate that helped me was the branch manager. She was wonderful & is diligently trying to get my money back. Thank you Kayla, however it turns out.”
“Sinnia was great of assistance she helped with all my million questions to help me get to the outcome I needed as far as applying for auto loan and transferring titles preapproval. Even the fact that their call center is 24 hours and I would be able to do an application on a Sunday, which is the only day I have available, considering it takes one to two days for approval and I need it to be approved by Tuesday. Definitely recommend this branch very professional and efficient.”
“I love Bayport. The employees are always friendly and helpful. It wasn't busy when I went in, so my transaction was quick. They are operating under the current Covid restrictions.”
“A truly customer focused company. My experience has been highly positive. Obviously a great culture and outstanding employees. Other banks and lenders I've dealt with since I moved to VA could learn a lot from these folks. Getting a motorcycle loan was never so easy.”
“Was going to Walmart to cash my check and the line was long. Quinn saw me walked pass asked me was I trying to cash my check not only did she cash my check, but also offered me to open up a bank account I was afraid because I have been declined from a few banks. She brought me right in got me a bank account, made my day so much better”
“The staff that works here is amazing, they are always so kind and helpful. Love coming here for my weekly bank runs wouldn’t go to any other location. Dylan is the best!”
“We dealt with Brendon on the Jefferson branch. He has amazing customer service and made our experience so seamless. Will definitely come back just to deal with him.”
“I came in to open a business account today, and had a great experience. Susie helped me set everything up. She knew her system very well and was friendly and personable. We chatted through the process like we'd known each other for years, sharing common interests and short stories about experiences we've had throughout life. Great employee! I look forward to doing my banking with Old Point through my small business. Thanks again for the help and great recommendations”
“I have to say this is the nicest bank I have ever seen. This bank is very clean and the staff is so friendly. Ms. Bonnie and Ms Toni were so awesome. They made my experience a very pleasant. They truly are an asset to your company. Thank you for being awesome.”
“I had a very pleasant and nice experience with Daniela Ferreira. I did not have an appointment scheduled for the day and she was very quick at getting everything sorted out that I needed. I definitely recommend the J Clyde Bank of America location!!”
“BayPort Credit Union is probably the best banking institution in our area. The employees are always friendly and helpful. I have never had a bad experience with them. I would highly recommend them to anyone.”
“Wonderful service at this bank. Have been with them for 2 years now and my husband and I are very happy with our account, the services offered, and the smiling faces at our ‘hometown' kind of bank.”
“I just wanted to say that the Langley Branch off Jefferson Ave near the City Center has the worst tellers working drive thru of any Branch. The wait is always horrendous, they are rude, ignore your requests, and even argue with their customers. After waiting over a half an hour behind 2 cars in the LFCU member only line, I tried to deposit my weekly paycheck... that I have been depositing every week for the last 12 years faithfully and the teller said he needed to put a 7 business day hold on my paycheck, but would be able to deposit the other checks I wanted to deposit. I requested him to just send me back my check that he was unable to deposit so that I could take it to another branch because it's a week before Christmas and my mortgage has to be paid by today to avoid a late fee. He sent me back all the checks....he did not deposit anything into my account. Drove to the branch in Hayes, where they offer exceptional 5 star service. Each customer in each car is serviced within a mere minutes and the tellers have a pleasant, wonderful, and happy demeanor and disposition. They are always helpful and polite. We only went to the Jefferson Avenue location because we were going to grab lunch at the Warwick Restaurant afterwards, but we were forced to drive back to Gloucester to receive the customer service we should be able to get at any Langley because paying my mortgage is more important than going out to eat. Just want to say thank you to the Hayes Langley Branch for being so wonderful!! I am 51 years old and have been banking with Langley since I was 16 years old and every time I try to go that Newport News Branch, it is the worst experience and every time I go to Gloucester, it is perfect!”
“I have been banking for so many years with the Virginia Educators Credit Union!! I love coming here for my banking, what seems for many many years, and, I would never want to change otherwise!! The personnel are just as friendly, they know the business and I just tell them what I want and they listen, get right to it!! I always look forward to the lovely smiles I am greeted with from my favorite gal, Marilyn. She is is very friendly snd always aims to please!!!Keep up the great work. Marilyn?!?”
“This branch of PNC really helped out me a lot with getting set up when I moved to the Hampton Roads area. Eyerusalem is a fantastic employee, and was extremely patient and understanding of my particular circumstances. Eyerusalem was also very easy to reach when needed, which meant that my situation was solved quickly and smoothly. This alleviated a lot of stress I had when coming to the area.”
“06/10/24
The staff always is very friendly, they really try to help you out. I drop off deposits for work here and they say hello and take the time to greet everyone.”
“Very pleasant and professional staff. Nice location. The size of the business is perfect and spread out nice. Ask for Jasmine, she is an excellent account manager.”
“Mrs Hanna and mrs Sandra have been welcomeing profesional and Kindness they provide good guadince in regarless to immagration matters " Highly recomend "”
“I just wanted to acknowledge the young lady working the drive through. I have come through twice recently for simple transactions. I was so impressed with her gentle, respectful manner. She is truly rare and appreciated for her authentic graciousness. She also didn't make me have to fill out forms which I appreciate as I have wrist pain and writing is challenging.”
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“My Representative Ana Garcia on CNU Villiage was very informative and opened my account quickly and she was very pleasant to work with.5 stars for the good customer service.”