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March 2024 by Norman Bryant
Ms. Lavon was very courteous and helpful!
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March 2024 by Joe Brown
Top line customer service. And Lavon is the true definition of “every kiss begins with Kay❤️❤️❤️
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March 2024 by Nichole Avery
Lavon was a wonderful help in picking out my new jewelry! What a great experience in store. Lavon is a ray of sunshine and listens to what you're looking for. I will be back again!
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March 2024 by Joyce Mabe
I have enjoyed having Ashli helping me with my jewelry orders. She is very thorough and knowledgeable. Also very polite and courteous. Ashli takes her time explaining things and doesn’t rush me.
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March 2024 by david cousins
Lavon she was super generous and patient even gave our little one an Easter egg!
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March 2024 by Nottz Raw
Lavon and Alex went above and beyond. I know now why every Kiss with Kay
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March 2024 by Ann Bezek
Ashli was very helpful with my needs. Very pleasant to work with.
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March 2024 by Jackie Taylor
Manager of the store Ashli gave me excellent service, with my recent visit. She and her staff were so friendly and helpful. I will definitely continue shopping here at Patrick Henry Kay’s jewelry!
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March 2024 by K W
I wasn’t going to write this, everyone has an off day, until I saw a review similar to my experience. Two Kay employees at the Patrick Henry Mall location were with customers when I arrived. A customer came in after me and was helped by the gentleman employee when he became available. No big deal, I moved closer to the saleswoman. She was in a lengthy transaction with her customer. There was pleasant chit chat as they conducted business. This was lovely, until progress on the Kay transaction stalled and the focus became the employee’s search for a new home. Two customers had come in, and we all waited patiently. This personal business went on openly for a prolonged period of time without any acknowledgment of the customers waiting. The saleswoman pulled up visuals on an ipad, and they became engrossed in mapping and discussing the location of a possible new home the customer knew had just come on the market. With no progress being made on the already long Kay transaction, I asked if she could please return to the Kay transaction as people were waiting. The saleswoman responded in a scolding, condescending, irritated tone. The kindness and understanding we had shown to her were not reciprocated. Our exchange was brief, in essence she called me a liar, testily repeating that she was indeed conducting the Kay business- that she was indeed not conducting- and would be with me when she was finished. I love Kay jewelers; I have always enjoyed browsing their stores and have always encountered mature, courteous professionals. Kay holds a piece of my heart as my engagement ring and our wedding rings were purchased from Kay 27 years ago. Well, sadly disappointed, this loyal customer walked out and spent $214 on a gift and $449 on a jewelry repair elsewhere.
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February 2024 by Latoya G
Lavon was very nice and sweet!!!
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January 2024 by Shonda Croker
Chris was so nice and just Pleasure to be around during my purchase.
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January 2024 by Betty Brown
Chris was amazing today as i came in to doa purchase. She was extremely helpfuland an absolute delight to do business with .
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January 2024 by Amanda Sothard
Wonderful experience getting my bracelet resized.
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December 2023 by Takiysha Barber
Chris was great. Please stop by and see her for all your jewelry needs. She'll take care of you.
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December 2023 by Helean Collier
Danielle was amazingly courteous, professional, and very knowledgeable about the men's jewelry. She helped me choose the right bracelet. I am very satisfied and will shop with her again in the future.
