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February 2021 by Ricanelite
Very nice and answer all my questions for. Will be going back for next year. Thanks for the service
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April 2019 by Patricia Marie
I have been using JH for 7 years now and I have never had an experience the way I did at this location. Susan was the worst filer ever and I am ashamed that I had to pay her my money. She was rude from the time I came in the building. I am a walmart associate and everyone knows that walmart and JH work hand in hand and she told me that they couldn't import a walmart w2. So she had to keep calling somebody on the phone and I'm sitting there showing her the import code and she wouldn't listen. The person on the phone told her to use the import code. I was so shocked at how clueless this lady was. My phone had went dead and I asked her can I charge it because I was trying to pull up my w2 for her she said no and I was shocked because a few years ago an agent put my phone on her charger. So i had to walk to the nearest family dollar buy a charger then sit in my car charge my phone then go back in to finish filling. She asked me alot of questions that I had never been asked before and she was talking to me like I was a liar. She was like are you sure you had medical insurance for the whole year and I said yes I already answered that, do you need my doctors information. It was just an embarrassing experience and it took almost 2 hours. I felt humiliated and stupid that I paid this woman $800 filling fees for the worst experience of my life. Also I recently went back to sign for my state taxes and she had another couple in there so she runs to the door when she saw me and said is there something I can do for you and I said yes but I can wait until you are done with them. She said oh its appointment only like she didn't want me in the building. I said well I need to sign for my state but I can wait. So she ran over to her file cabinet, pulled my state documents then she showed me where to sign and she refused to answer any of my questions and I just walked out in astonishment of the way this preparer behaves. I didn't want to do the review because I really like JH and I have never had a bad experience before. I was worried and stressed that this agent was going to mess up my return on purpose so I dared not to complain. All in all I will never use jackson hewitt again in life. I will do my own taxes. Jackson Hewitt has lost a loyal customer. Also I told my walmart co-workers not to file with them despite the extra perks we get. I am still upset about my experience and Susan Harmon should never be allowed to file anyones taxes ever again.
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February 2019 by Rachel Parton
I have never had any issues getting my taxes done , Ms Susan usually does mine Fast friendly service
