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January 2024 by Nikole Dawson
Came here stressed and at the last min; Diamond was AMAZING! She stayed later to help me get a new tire and was super friendly; prices were great as well. I appreciate her services/help 100%. I will be telling friends and family this is the place to go and to see Diamond. I will most definitely be back if I need a new tire. Thanks again Diamond !!
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January 2024 by Jermaine Mack
Diamon has the best customer service around. I’ve came to Henry’s in the past and had some unpleasant experiences but this time was extremely different. That girl is amazing and I will be doing more business for sure. The young guy in the back was also very good at what he does. I believe his name is Jose. He is also fast like lighting. He will have your car serviced before you can even take a seat in the lobby. Them two together make an awesome team!
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December 2023 by Katrisha Bynum
Diamon was an exceptional representative of Henry’s Tires. Her customer service skills were top-notch. It didn’t feel like I was being over-sold on anything or being pushy at all. I was in and out very quickly! Great job, Diamon!
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December 2023 by Zay McRae
They literally sold me bad tires . I haven’t had my tires a full two weeks and they go completely flat almost every other day . Just a waste of money .
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October 2023 by Christalinn W
Give Diamond A Raise!!! She was able to get me the best price for a new tire and service done within a few hours. Very friendly and accommodating. Will be my first choice for my tire needs
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October 2023 by James Priddy
Diamonds was amazing from the first contact. Very professional employees and atmosphere. I was take. Care if in less than 30 minutes. Great job to them all!
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September 2023 by DeAndria Ashley
The rep at this location by the name of Diamond was very helpful. Extremely professional! Customer service was a 10 stars!! Thank you again sooo much for your help
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September 2023 by Kenny Powers
Always fast and friendly (especially Diamon). In and out no funny business!
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September 2023 by Marcus Hudson
Diamon is great. Excellent customer service and a great worker.
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March 2023 by Patrick Harris
Customer service is good prices to high
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January 2023 by Kevin W Harris
Saved my back from hurting by putting the tire on my car for me. Got me to work in a timely manner.
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September 2022 by Renon Weatherford
Horrible customer service. On 9/01/22 I was advised to come to this particular Henry’s from the Williamsburg one (which I always use) because they didn’t have the equipment needed for the service I needed performed. I arrive at the Warwick location and the guy ask what I needed done. I told him I was told to come here from their Williamsburg store to have TPMS installed.He immediately asks where did I purchase them (which shouldn’t matter), but I tell him and then he asks how much I paid for them (once again none of his business). I tell him and he replies on those aren’t going to work. You need to spend the money and get OEM. Because its going to be an issue to program them and etc… and by the time I do all that plus the $30 fee to swap out each TPMS you’re going to be paying what it cost plus more to have them installed and programmed which is the cost of just getting the OEM’s.Mind you he hasn’t even looked at the sensors or my car (he doesn’t even know what type of vehicle it is) this is just him talking. So I tell him I know about the cloned & redi-sensor’s and these aren’t those. That these TPMS’s have been programmed they just need to be “woke”/activated) by his TPMS scanner tool. I even try to show him the activation procedure info the store I ordered them from provided, but he was being ignorant and stubborn and still shut me down and basically said what he was saying was law. So I just left.The exact same day, I went down the road to Discount Tires and they installed them with no issues within an hour. Here’s the best part it only cost me $40 ($10 per sensor). So not only was he completely wrong about my TPMS’s he also tried to scam me or he was being lazy. Not only did he provide incorrect information he also made the company look bad. Henry’s has lost a loyal 8+ year customer.
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May 2022 by Dynamis
Waited inside for about 40 mins with my wife. No one came to help us. We then walked in and out a few times to see if anyone was interested in a new customer. Apparently not since each employee just stared at us. Odd
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May 2022 by Queen NiA
Great service. Was able to order some tires within the same day. We'll come bk.
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May 2022 by Stacie T.
THeeeee Best! Shelton is absolutely kind, honest, friendly and did I mention-Honest! This small establishment deserves all of our business in Hampton Roads! Let's help him make it Big! I left work today... Click clack sound. I'm familiar. I assumed nail. I pulled over and saw nail. Correct. Shelton said it would $30 to plug/patch. Then he checked it. He said ".. It's not what you thought you heard.." what he said was that the sound I heard from the nail was accurate, however, it hadn't penetrated the tire. So, he said it'd be $5. I thought-I'm not only giving this man $5 after spending his time.... I asked what it'd be for my another tire that is bald. $50. So quick. So kind. So honest. If I was rich, I'd have paid a month's rent for him. My family concurs. Thank you, Shelton!!!
