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December 2023 by Glenn H.
Service personnel seem nice, and the quality of the furniture is pretty good. Wood is solid and good quality. Although I think it was pricey my wife is happy with our purchase and may disagree. The only problem we had was the time it took to fulfill the order. They basically had a free loan of thousands of dollars for months. Each time we called the date got pushed further and further out. Eventually they did provide the furniture and some compensation for the delay. We went to several other furniture stores in the area, and most had poor quality furniture that was easily gouged with a finger nail. I recommend taking someone with you that knows a little about furniture manufacturing techniques and joinery. Ultimately the quality is quite good, but do your own due diligence. Don't count on the delivery date!
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November 2023 by Sherri T.
Bought 4 dining room chairs. Was given one at the store and then told had to pick up the other 3 at the warehouse. Went to the warehouse and was told they didn't have my chairs and they won't be in for 6 months. They are inept! I had to drive over 2 hours. Buyer beware! Terrible customer service
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October 2023 by shannon lavender
Impeccable sales services, no hassle (which was the best) Bob didn’t get annoyed when I wanted to try every mattress and helped me find the perfect mattress. Delivery was fast and efficient, and they were on time. Definitely a 10/10 all the way around.
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October 2023 by Terri Harris
My Sales Agent, Jayquawn Page was awesome. I let him know exactly what I was looking for and he took me right to it. It was also on sale which made it even better. Ended up purchasing 3! Thank you Jayquawn for a great shopping experience. Was in & out in about 30 minutes.
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October 2023 by PJR
Inventory was not plentiful. Got sofa off floor. Asked for a discount since we have been customers for years and was purchasing a floor sample, we were told no by the manager who did some kind of song and dance. We purchased the items because everything considered, after shopping around, it was the best price.
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October 2023 by Lorne Wellons
Mr. Al was the meaning of the word customer service to its essence. He was approachable, kind, competent & patient. He listened to what we desired in details pertaining to our purchases, and lead us exactly to the description of what we desired and could afford. Not only did he he meet our expectations, but went above and beyond along with our added purchases of carpet and retrieved, taped and help us carry our purchases to our vehicle. Did I mention the kind nature and resiliency of the young lady checking us out. She was really a doll. I truly love Haynes for the quality of furnished goods offered, and for extending various options of purchase to make quality goods affordable across various financial brackets in todays challenging economic climate.Thanks again Haynes for another great shopping experience! Truly deserving of five (5) stars.....Sincerely Mr. Lorne Wellons
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September 2023 by Matt Lava
Purchased from this store multiple times for everything from mattresses to living room furniture. I have not been disappointed yet. The staff were pleasant, not annoying, they asked if you had any questions and left you alone, then checked on your without hassling. This particular visit, picked a new mattress out, Bob was knowledgeable, easygoing and recommended what he thought might be a good product for us. From walking in, to checking out and the quick delivery, the process was smooth and efficient.
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September 2023 by Leanne Crist
The staff was friendly and professional and the sales staff, Ray, was great! He was not pushy amd gave me space to look around but was very helpful when I had questions. Additionally, when I picked up my furniture at the warehouse in Williamsburg, the staff there was welcoming and friendly. Overall great experience with Haynes. Again!
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August 2023 by Misty Mount
Great selection of furniture, it definitely made it easier for us to decide. No need to go store-to-store. Jay was amazing, he introduced himself but allowed us to look on our own. He was around for questions but walked away to give us space, which was nice. We will be back!! Thank you Jay!
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August 2023 by DAVID PATTERSON
The Newport News, Va. store was amazing! So many options to choose from. Prices were reasonable. Jay our sales specialist was helpful and very patient. Also, Jonathan was very knowledgeable in helping us purchase a mattress.
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August 2023 by Sandra Andersen
Al was friendly and helpful when my husband and I needed new recliners. Haynes has a great selection of furniture …I’d say 75% of our house is furnished through Haynes.
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August 2023 by sugarfoot sweetie
I saw a commercial on Friday that made it sound as if there was a deep discount sale going on. I went Saturday morning and it was explained to me by the store manager. I still made the purchase with a 20% discount. Ms. Debbie a new employee was extremely nice and attentive. Even the young lady that rang me up was friendly and personable. Great experience ?? ??. Oh, there was trouble with the card too, but that was handled professionally as well. Thank you to the whole team who assisted me.
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July 2023 by M A
I have not received my furniture yet, but the process of purchasing was great. Joyce was pleasant to work with and we got exactly what we wanted. If the delivery and quality are that good then I will be impressed with everything.
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July 2023 by Linda Williams
We have been working with Jerry for many years. He is so easy to work with and knowledgeable. He always takes good care of us!Barbara in the office is very wonderful too!
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June 2023 by Karen Kokolski
I was looking for 2 couches and 2 recliners. Luckily Gerry found the 2nd recliner at another store. He was extremely helpful. Also very personable. This is at the Haynes store in Newport News.