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October 2023 by Nikki Curtis
I’m new to Newport News and I read about a dozen reviews on local shops to find a good jeweler. On Monday, I dropped two rings off to be resized smaller (my engagement ring & wedding band), and by Friday they were ready! The staff were very friendly and helpful. The shop was clean and stylish. The work is impeccable and now my rings fit perfectly. Definitely recommend!
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October 2023 by Nikki C.
I'm new to Newport News and I read about a dozen reviews on local shops to find a good jeweler. On Monday, I dropped two rings off to be resized smaller (my engagement ring & wedding band), and by Friday they were ready! The staff were very friendly and helpful. The shop was clean and stylish. The work is impeccable and now my rings fit perfectly. Definitely recommend!
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June 2023 by Jessica Lasris
Hauser’s has great customer service! I came in with a bag full of old watches from my Grandparents. The owner was great to work with - he explained to me how older watches work and was transparent about how much it would be to repair. I ended up having him repair two of the watches - because the repairs were easier to make, he had them working within the hour and it was only $31! I can’t wait to give the watches to my cousins and am so thankful I went to Hauser’s.
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April 2023 by Shawn B.
I recently visited Hauser Jewelry, and I was pleased with the experience. Although I did not make a purchase, the staff was attentive and knowledgeable about their products, particularly their watches. They were willing to answer all of my questions and provided helpful insights.The store was clean, organized, and had a wide variety of jewelry and watches. The staff was friendly and approachable, making me feel welcome even though I was not buying anything.Overall, I appreciated the excellent customer service and the attention to detail that Hauser Jewelry provided. I would definitely recommend this store to anyone looking for high-quality jewelry or watches and a pleasant shopping experience. Also, it's not you typical jewelry store. They operate with a lot of custom jewelry.
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March 2023 by Paul Davies
This was our first visit to Hauser’s Jeweler’s, thanks to the recommendation of a friend. We met several times with Ed to reset two rings, my wife’s wedding ring and a small ring inherited from her grandmother. We could not be any happier with the results. Ed is outstanding in every way: he is friendly and deeply knowledgeable; he listens with care and attention to detail; he is patient and creative. The designers and craftsperson’s there are superb: both rings are stunning, more beautiful than we had imagined, thanks to their skills and talent. If you desire creativity and beauty, go to Hauser’s and talk with anyone on their excellent staff.
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March 2023 by Lisa Dougherty
Wonderful experience. Ed helped design my beautiful ring. Thank you very much.
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January 2023 by andrea parodi
Shopped with them over the years and they have lovely and unique things. Service is excellent.
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September 2022 by John Lewis
Caroline worked really hard finding the perfect engagement ring for me. She really listened to what I wanted and was not pushy at all! I really appreciate all the help.
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July 2022 by Keturah Hearn Epps
Super nice and knowledgeable to help you when you’re not even sure what you want:) So happy I was referred there!!
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June 2022 by Coreen Hayes
I was looking for a small family owned jewelry store that I could trust with my great grandmothers ring. I needed the jewel reset which I thought was a green diamond, but they informed me that it is in fact a green sapphire. From beginning to end Brad was right there updating me on the progress, which is exceptional since this order was very much about trust. It looks amazing, and I got choked up when Brad revealed to me. Thank you for your professionalism, I will be back!
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May 2022 by ANN GREGORY
The goldsmith at Hauser's worked miracles with a ring my husband gave i me for our 25th anniversary and another ring given to my mother in 1939. Thank you so very much! I can wear them again!!
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April 2022 by Richard K
I was disappointed as I brought in my TAG to have the battery replaced and had it returned to me with the stem off. The owner basically ignored me and told me to send my watch to TAG to have the part fixed.It was in working order before I handed it to the associate. The owner said he worked on it and parts wear out.Instead of offering to fix it and charge me or send it to TAG he offered zero service.Brought it to Jared to be sent to TAG.How utterly unprofessional !
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March 2022 by Charlene Cecil Schuster Smyth
Top quality jewelry with knowledgeable sales people. Fun atmosphere.
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March 2022 by Gayatri Khosla
The entire team at Hauser’s is amazing. Elizabeth is incredible. We enjoying her input and enthusiasm. It truly is a fun and fulfilling experience. Highly recommend visiting the store and shopping their beautiful collection.
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February 2022 by Daniela Shaner
If you are looking for beautiful jewelry and great costumer service at the same time, this is your place! I love going to Hauser’s to look for stylish, unique pieces! Their costumer service is amazing, I had the pleasure of working with Elizabeth and she helped me find exactly what I was looking for. This is definitely not the mall store, no doubt the quality and variety will leave you happy! Feel free to say exactly what you’re looking for because if it’s not at the store they will work with you to find it!
