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November 2023 by Steve Innis
I’m worked with Clayton, Byron, and Guy through the whole buying process. They were/are absolutely professionals and made the buying process enjoyable. They treated me with the utmost respect and was always respectful of my time. You all are the A-Team!! And would only want to work with this team.
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November 2023 by Javia Perry
Guy, Ciera, and Josh were all amazing! Everyone was great, Ciera's customer service was 10/10 she did a really great job with informing me of all details and features on my car, left room for questions, and just simply a kind soul. Guy did a great job helping me find the best and most suitable car, customer service was great, and he was very trustworthy. Staff overall was very kind and welcoming I definitely recommend this dealership if you're looking for a great car!
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November 2023 by Shirleena Young
Ralu Mahon at Southern Ford, great service experience! Test drive, paperwork, fill up the tank and detail my new baby in just a few hours. Joe Jensen did the financials. Good experience overall. It was a good day
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November 2023 by Dante Wright
I had a great experience with the entire team at Southern Ford. Several weeks ago, Guy provided a seamless experience when I went in to sell my 2019 EcoBoost. I enjoyed the experience so much that I returned today to purchase a 2024 Ecoboost. For the purchase of my new vehicle, I had Jake as my sales professional and he was great. His knowledge of the vehicle and its features was extensive. A great sales professional educates the consumer on the potential purchase, and that's exactly what Jake does.My last step during the process was meeting with the finance manager, Josh. Josh was very thorough in his explanation of the terms of the contract, the benefits of additional warranties, and anything else that I had a question about. Overall, the entire team at this location is fantastic.
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November 2023 by James Merryman
Dakota did an excellent job, was understanding and respectful. He got the job done quickly and was great to have conversations with while waiting. I would recommend anyone see him if they go to this dealership.
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November 2023 by Mindi Marks
Went to two different dealerships prior… Travae at southern ford did more in 2 hours for me than the other two did in a week. She communicated by phone while i was in traffic and then met me at the door when I arrived. She was knowledgeable and very straight forward. If you’re looking to buy, her and her team were fantastic and I highly recommend them!!!
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November 2023 by Kathleen Keller
Byron helped my husband find the truck of his dreams! He showed us plenty of options and didn’t waste any time. The process was very pleasant and I highly recommend Southern Ford for your next vehicle purchase!
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October 2023 by Norwood L Whitted
Travae Jefferson was a excellent sale person, her attention to detail was impressive.
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October 2023 by Madi Johnson
Sam helped us throughout our whole process and made it quick and efficient. He accomated us and made the process much more pleasant! Then we went over to Josh for financing and he made sure we got the payment we wanted, especially for extended warranty coverage. Great experience!
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October 2023 by Malia Chappell
Ciera was great! She helped me get my new Ford Mustang, the car of my dreams. I’m so happy with how well she explained the car and its features, she truly educated me on it and told me everything I needed to know. She really allowed me to test drive like it was my car. The entire team was very attentive. Great location with a great team :)
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October 2023 by adam morgan
DO NOT USE! I’ve had 2 different incidents with this dealer over the past couple months. The first one was where I made an appointment for a safety recall service. I provided the vehicle VIN and all information needed to perform the recall service over the phone. I arrived for my appointment and was told that there was nobody there that could perform the inspection that the recall servicing would require. So, basically they wasted my time and I was told to reschedule.The second incident was where an older in age family member of mine had scheduled an appointment for a state inspection. The family member arrived for the appointment and had a control panel light that had come on recently. The family member asked about it and was told that it would $150 to diagnose the issue and it wouldn’t pass the inspection with the light on. I found the issue and all it needed to have done, was a simple reset. So, again they wasted more customer time, quick to charge money, and clearly are not customer service oriented!Poor service, wasted time, not organized, and I won’t be returning there ever. I’m a 7 time owner of Ford vehicles. This place sucks!
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September 2023 by Christina Melick
We have done many deals with this dealership over the last 5 years. working with Byron and Dakota each time. Although this time, was bad timing due to the transition period from Hall to Southern, these guys did everything they could to make the transition smooth. Hiccups are expected in any business, it's how you react that makes the difference. I highly recommend these two and will certainly continue doing business with them in the future.
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September 2023 by Pam Ortiz
Al, in customer service, was very helpful. Our appointment was for 8 am and they were quick to get the vehicle in and do the tuneup. Everything went smoothly and we never felt like they were trying to up-charge us for repairs we didn't need. They also have complimentary coffees and hot chocolate.
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September 2023 by Jenna Nixon
Jake Lynch was a really great salesman and person in general! I didn't feel pressured to do anything and I was nervous about the sale because this is my first car. He made me feel so much better about everything and explained everything thoroughly. I will definitely want to work with him again for any future vehicles! :)
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August 2023 by 30_06Matt
For being a first time car buyer Ciera made my life super easy and painless. Had an appointment with her and had to run away right after we started and was able to come back and continue where I left off. Very friendly and made it feel like a family environment! Will definitely purchase from them again.
