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January 2024 by Sabrina K.
Went for an oil change, tried to sell me all kinds of things I do not need. I just bought my car, there is nothing wrong with it. Did not take long at all to take my car in and do the oil change. It has been over 30 minutes since completion and they still have not given me the invoice. I am the only customer here, they are standing around talking. The lady Tina in the front talking to another employee both laughing and giving me side eyes. Very rude, very unprofessional. I used to go to Firestone for a couple previous vehicles, I will not be coming back. Also, $120 for an oil change is a bit much, I'll change my own next time. Really came for the convenience but it isn't worth my time or money! Update, came home and checked oil filter, THEY DID NOT REPLACE IT AND CHARGED ME FOR IT!!!!! Husband it taking it back.
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December 2023 by Steven Wu
I received fast and courteous service. Staff was friendly and immediately attended to my needs.
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November 2023 by Sun Becker
We really like this store for tires and basic automotive repair. People are great.
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September 2023 by Helen C.
The work that was completed was amazing however after waiting for over an hour in store I dealt with the worst customer service. When I brought in my vehicle and was quoted a price , I asked to pay in cash right then but was told I had to wait until the service was complete to pay which I understood. However when it came time, the guy slaps the papers down and states " I've already counted my til for the day, you can't pay with cash". Which meant I would have to find a ride home , miss work from 5 am to 5 pm , find a ride back to Firestone the next day all because you have counted the til for the day which isn't right. I will not stop complaining about this because this was the most humiliating experience because someone didn't want to count cash.
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September 2023 by Jennifer Williams
I received a good repair on a tire that needed a patch. They performed that inspection of my vehicle and checked out ok. It was concerning that they didn't make a ticket for all of the sudden rumbling in my vehicle upon acceleration. It was so bad my foot pedal has a vibration. I took it to another firestone, and they suggested that I take it back for repair as they heard the rumbling when in acceleration. This noise was experienced by the repair guy and determined that hey, it sounded like any other older model car but it is a new sound and a problem. Now, I will need to take it to the dealership to find out because I have been dismissed.
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September 2023 by Jesus Velazquez
It is a bad feeling when you take the car to the mechanic and ask for some services and they give them to you halfway. I ask for the alignment, they do it and they twist the boot of the rack (the boot was fine because before I took the car I changed the terminals and inspected the boot), I ask for the balancing and rotation of the tires. I pick up the vehicle and see all the tires in the same place and no new weight for the rocking ???. I clean my own car and see any slight change. And more when the day before I wash it. Eye!! We cannot let our guard down with incomplete People!! Firestone has to make sure that their workers do good and quality work!!
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September 2023 by Entyce Leebrown
I made an appointment for my tires to be checked, alignment and balancing. I dropped the car off and when they called me they said that I needed my shocks and struts and brake pads. They quoted me a price over $1500. I was hesitant but I let them do it thinking they checked the tires as well. I pick up my car and they claimed that it was ok for the tire to keep the plug in and the other tire was still low on air. They didn’t check them at all. The work they did was not good either. Now when I drive on the highway my wheel shakes and I still needed a tire and it makes a sound when I turn the wheel. I would not recommend anyone to take their vehicle to this location.
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September 2023 by vermelle Bryant
They were very good , very nice personnel. I very busy place so make sure you have a apartment. Felt sorry for them looks like so busy hard to get their lunch in
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August 2023 by Michael Millner
Could get the car in on Sunday and had it fixed in about 4 hours from drop off. Great experience and the people are nice.
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July 2023 by B A
What's the sense having to make an appointment, and vehicle still sits outside after appointment time for at least 30 to 45 minutes. Technicians sitting, taking breaks, on cell phones and smoking. In the good old days Firestone was my go shop for all my auto repairs. Maybe I'll have reconsider this choice. ?Service: Tires
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July 2023 by 2 Asian Guys
That’s a lot of 1 star reviews for this Firestone location. I paid for a new battery, but they haven’t replace the new battery for me. I went home and opened my hood, still the old battery. Luckily I’m a car guy, I check everytime I get the service done. But I caught them red handed for not changing my battery which I paid $262 for. Imagine if someone who don’t know anything about cars end up in my situation. They would’ve got scammed by them, especially women. ALSO! They told me my Jeep 33x12.50R17 tires were too big for their machines to balance it, that’s when I felt something is bad about this Firestone location . But other Firestone location they be able to get it done. Reason why I came here because my wife live in Warwick. Be careful everyone, make sure you check before you leave. I don’t trust this Firestone location.
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June 2023 by Quan Ben
That’s a lot of 1 star reviews for this Firestone location. I paid for a new battery, but they haven’t replace the new battery for me. I went home and opened my hood, still the old battery. Luckily I’m a car guy, I check everytime I get the service done. But I caught them red handed for not changing my battery which I paid $262 for. Imagine if someone who don’t know anything about cars end up in my situation. They would’ve got scammed by them, especially women. ALSO! They told me my Jeep 33x12.50R17 tires were too big for their machines to balance it, that’s when I felt something is bad about this Firestone location . But other Firestone location they be able to get it done. Reason why I came here because my wife live in Warwick. Be careful everyone, make sure you check before you leave. I don’t trust this Firestone location.
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April 2023 by John Gibbons
Service team was great and help with getting problems solved. Tim and his team did a fantastic job to keep me on the road. Thank you!
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April 2023 by Ryan Young
Always loved this location. Good work, and good staff
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April 2023 by Britany C.
I got my car service here, and it was great service. The service is fast and the atmosphere is good. The service manager Nikki gives great customer service and very friendly. I would recommend this place to anybody.
