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February 2024 by Wesley Filer
This shop is terrible! I left my truck there for a broken battery terminal. They manager, Karl, called and said the key I left for the vehicle did not work, thus they could not open it to get to the battery terminal for repair. He said he tried it himself. I called a locksmith, who went to the store and used the key to open the truck. The locksmith even showed them that the key worked. The locksmith even said they should reimburse me for this charge in his opinion as he did nothing other than use the key to get in the truck. The locksmith charged me for his service call, and the store REFUSED to reimburse me for the charge!
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February 2024 by Wesley F.
This shop is terrible! I left my truck there for a broken battery terminal. They manager, Karl, called and said the key I left for the vehicle did not work, thus they could not open it to get to the battery terminal for repair. He said he tried it himself. I called a locksmith, who went to the store and used the key to open the truck. The locksmith even showed them that the key worked. The locksmith even said they should reimburse me for this charge in his opinion as he did nothing other than use the key to get in the truck. The locksmith charged me for his service call, and the store REFUSED to reimburse me for the charge!
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January 2024 by Matthew Johnson
2nd time to Hidenwood Shopping Center Firestone and Ed did an awesome job working with all the customers.As I waited for my oil change and state inspection to be done, I listened to him talk to muliple customers. He was very professional and informative. He was customer centric and made sure he explained everthing very clearly so customers could make an informed decision.Because of Ed, my family will use them regularly in the future for tire needs and service.
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January 2024 by Paul Whitfield
Outstanding
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January 2024 by St Mark Office
Prompt and professional.Ed was great at the desk and repair person was just as nice and courteous.Thx again.
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January 2024 by Jane Horn
Very nice staff but my tire went flat again. Going to take it to Firestone in Charleston, SC and see if they can fix it.
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January 2024 by John Kauffman
I unfortunately do not remember the name of the gentleman that helped me but he was great. He needed to do additional service to my truck but it was late in the day. We were leaving on vacation the next morning and were going to have to delay our start. Much to my surprise he pulled the truck back in and got it done that evening. Thanks so much...you have earned a customer for life.
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January 2024 by Dominic F.
Ok I've been debating writing this for a few days but I'm doing it. Went for a state inspection and let myself get scalped $80. I get they have to make their money somewhere, but I didn't realize this mechanic was asking me to let him replace a lightbulb for $80. Yes- $80 to change a $3 light bulb. $77 in labor. For a part that takes maybe 5 minutes tops to swap out. Among other services they recommended: -replace battery for $250. Nope, mine was just done less than 2 years ago. This dude made me feel stupid for saying no (if it's that bad, should be covered under warranty). -replace cabin air filter. No- just did that a month ago (did they even look?). I don't like starting fights, but I had to draw the line at a perfectly good battery. If you're new to the area, maybe try a different mechanic that isn't trying to waste your time and money. Feel bad for letting this happen to me, but will learn from this experience.
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December 2023 by Ale Velvick
Kenny is an amazing mechanic. Very patient and describes everything he’s doing and what needs to be done. Awesome dude very thankful for his knowledge and help
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December 2023 by Nunya
Do not take your vehicle here for major work, it may be FATAL! Not exaggerating: I ended up having a heatstroke due to their shoddy work and lack of accountability. The manager kept pushing my repair off to another time. When they finally supposedly made the repair, no one did a test-drive or else they would've known the repair was incomplete or something else was needed. Once I was out of the hospital, I did receive a refund for the lack of previous service, however, now my vehicle needs the engine replaced due to it not being repaired the first time! It is so sad and frustrating! I trusted Firestone with my vehicles for DECADES, now I have no faith in them. I have left messages and emails with corporate and have been IGNORED. I never thought I would need legal assistance for this to be made right, but that looks like the reality of the situation. Another American business icon gone down the drain!
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December 2023 by Dallen Delk
I always get excellent service. They did not try to sell anything, saying the fix to my leaking tire was covered by warranty at no cost. I am glad I have switched to Firestone for tires, having older ones on the rear and the newer on the front (location of the leak). They even checked all four tires and said they should all be okay at the next state inspection, which is in October of 2024, even though I said I wanted to replace them earlier next year if needed.
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November 2023 by Jerry B
I felt welcome prices are very good. Good place to get your car done right the first time... Very professional .... I will be a loyal customer ... Thank you mechanics you did a great job...
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October 2023 by Jack Farmer
Their service is fantastic! Cheap oil changes, great service advising, love it. Even if they don’t have the equipment to service your vehicle, they refer you to knowledgeable shops with confidence and do their job super well.
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September 2023 by Helen Webb
The work that was completed was amazing however after waiting for over an hour in store I dealt with the worst customer service. When I brought in my vehicle and was quoted a price , I asked to pay in cash right then but was told I had to wait until the service was complete to pay which I understood. However when it came time, the guy slaps the papers down and states " I've already counted my til for the day, you can't pay with cash". Which meant I would have to find a ride home , miss work from 5 am to 5 pm , find a ride back to Firestone the next day all because you have counted the til for the day which isn't right. I will not stop complaining about this because this was the most humiliating experience because someone didn't want to count cash.
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September 2023 by Alliah Riley
I hate firestone. They always overcharge, especially women but I called to have a price checked, they hung up in my face. Never again.