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“I have been in there in the last 5 months probably three times over me breaking my phone and each time Oliver has been the most customer service professional and shared his expertise on electronics with me and I thoroughly appreciate. I hope this company appreciates Oliver is he's going above and beyond in customer.”
“Eluxus at The Wireless Zone on Warwick Blvd in Newport News is the most helpful person I've ever met in any Verizon store ever. She made no commissions on a sale, but was rather helping me with an Asurion claim. This required a lot of her time for which she was not going to be extra compensated, but remained polite, helpful, and a complete prossional with the representative on the phone, me, and with the other customers who came into the store. Eluxus sets the bar for all customer service representatives. Thank you.”
“I have to give a shout out to Toby for his help today. He was patient with us, listened to our problem, and truly took the time to understand it as it wasn't a simple case. We had tried talking to customer service over the phone ourselves with little result. Toby stepped up and advocated for us with Verizon. I don't think we would've gotten to a resolution without him, especially since our problem went back almost 2 years. I can't say enough how much I appreciated his efforts. It made all the difference. Good people work at this location.”
9:30AM - 9:30PM
12080 Jefferson Ave #500, Newport News
Electronics
“Thank you, Five Below, for the affordable outdorsey assessories, beautifying our backyard sanctuary's domain...
We really appreciate your business of items five dollars and under that assessorizes any domain. Indoor, or outdoors.
We rated your store, 5 stars, because you provide affordable solar lights, lantern decor, and decorative pillows that give an outdoor oasis paradise to our backyard sanctuary...
Thank you, Five Below. We will be back again for the next seasonal alluminating lights and decorative home decors. ?”
“Best software of any kid we've ever used. Never a hiccup. Regular updates. And if we have any kind of glitch, their tech support folks walk us right through it. And they actually answer their phone everytime!”
“The lady at the desk was very nice and professional. I believe her name started with a V.The service was fast and very informative. It was a great experience. I will def b going back for all my phone needs.”
“I see some negative reviews here and I’m shocked because Markelle and June were awesome, they helped me a ton - made sure I got everything I was entitled to and were just generally good dudes.
Customer service is a hard job (I’ve done my time) and they were kind to me when I walked in right after opening.”
“It was refreshing to experience great customer service in the retail industry doesn't happen often since retail is a customer service based industry FYI avoid Walmart at all cost”
“I wish they set the phone up for you before you leave the store but other than that I had a decent experience. The store is clean and organized. And the staff is kind.”
Open 24 hours
2901 Huntington Ave, Newport News
Electronics
“This is the 7-Eleven convenience store and gas station on Huntington Ave between 29th and 30th street. Its the newest one in the area and it's the best one by far. The store is large, a good number of parking spots in front and three more off to the side. Inside, I like the layout, and the variety of drinks and snacks and essentials available. Condiment section with some fruits available, off to the corner. There's also a chicken fast food spot inside that shares the space. They have some pretty good chicken sandwiches and tenders. ** A big bonus that this 7-Eleven has over others are two restrooms.”
“Service was nice, lots of people around to help. It's what you'd expect from a best buy, high prices and alot of electronics lol but in a good area so you really can't complain.”
“When I first entered the store I was greeted and welcomed for stopping inside. Everything was organized and very neat. Workers were very helpful, kind, and patience with me every step of my purchase. I will highly recommend anybody to this location. Keep up the great work you guys I appreciate it .”
“Recent visit to this store deserves more than 5 stars with The young man present, Duane did a phenomenal job resolving an issue that had been on going for several months.”
“Really great experience with employee Duckie. First off, she was the only one in the store with a few customers already, but out of 6 stores in a 20 mile radius only she and the young lady at Fort Eustice even answered the phone. When we got to the store Duckie had everything I’d ask for over the phone ready for me and she was able to suggest additional products. I spent over $400 in the store but because of her I feel confident in my purchases and the price is justified. I was in and out in less than 10 minutes. Management, please give her some type of recognition.”
“Just wanted to post a quick thank you to Ron and his coworkers at T-Mobile. My family stopped in with a complicated list of questions, and Ron took excellent care of us. He was the utmost professional - calm, patient, and capable. My family speaks English as a second language which sometimes leads to misunderstandings - no such issues working with Ron. He was understanding, caring, and had a great sense of humor. It was a pleasure working with him, and we sincerely hope he is getting the recognition he deserves from upper management. Thank you, Ron!”
10AM - 8PM
14331 Warwick Blvd, Newport News
Electronics
“Boy I have to tell you this guy(can't remember his name) was awesome! He went beyond the call of duty for my mother. He was the only worker there and was very cordial and efficient. I didn't detect any annoyance from him. My dear old mom needed 1 to 1 services and he did his best!?? He was definently management material ???”
10AM - 8PM
11712 Jefferson Ave D, Newport News
Electronics
“So far I have received very good attention from a girl who works in cricket. She is super friendly to everyone and patient. Cricket did the right thing by hiring her.”
“S/o to Rah(who did my install) & audio frequency! Great customer service & great work! You’re not gonna find a better place in the area w/ fair prices w/ install. Very pleased w/ the results. My friend, I referred to them was very pleased too.”
“I ordered a Cake from Walmart Bakery. I thought it would be an okay cake, they were the only place that wasn't booked for cake orders (graduation). They did a PHENOMENAL job on our cake for our Marriage Ministry at our Church. I cannot describe how impressed I was with the detail. They went above and beyond what I was expecting. The cake was also DELICIOUS!!!! Many Blessings to the person or persons who prepared our cake!”
Open 24 hours
11060 Warwick Blvd, Newport News
Electronics
“7-11has such a great variety of products that works for people like me who are always on the go and don't have a lot of time to spare.At 7-11,you get in and get out.AlwaysSatisfied with them.”
“Omar and Eric literally went above and beyond to help me today! I wish I could give 500 stars! To make a long story short, GameStop in Gloucester is trash! They sold me the wrong item before xmas for my son and we didn't realize til xmas morning and my son was so sad. They treated me awful and never gave an apology upon returning it and ordering the correct item and then paying $10 more to make it $130 in total. A week later, received the item ordered and on the shipping label it said what I ordered and come to find out it was the same wrong item AGAIN! The call center is horrible and after spending 2 hours on the phone with them and not getting anywhere, was told I had to pay to ship back. Came to the mall today to shop and went in for advice. Not only were they very professional and knowledgeable, they helped me RETURN my item here and FINALLY get what I've been trying to get since before xmas. Please corporate listen to me and give these men a RAISE! I will now only come to this gamestop and live over an hour away bc it's worth the drive! We love ya'll!”
“Josh provided the best service I have ever experienced in a Verizon store! He thoroughly and professionally navigated through the issues I was having and the setup of my newly purchased phone. He was patient and addressed all of my questions. Josh even managed to assist and redirect a few other customers who saw him providing such great service and attempted to cut the line. Most Verizon stores leave a lot to be desired. I know because I drive right past the one that's closest to me in Williamsburg to get to this one in Newport News. The managerial team needs to have Josh lead the training program on providing customer service, seriously! Moreover, be sure to give him a raise and a great bonus. Five on-time experts committed to mediocrity and moving at a snail's pace are no match for one competent, gregarious, polite, professional Josh! Do the math, Verizon.”
“Thank T Moble for protecting our phone account and sending phone alerts for authentication , Representative Jevon was cordial and took care of all my concerns keep up the Impeccable work !”
Open 24 hours
15600 Warwick Blvd, Newport News
Electronics
“One of your workers named Miracle showed me excellent customer service and she went above n beyond when she didn’t have to please let her know I wrote this,thank you all”
Open 24 hours
12801 Jefferson Ave, Newport News
Electronics
“The staff are very friendly and patient as well as helpful and informative, professional and courteous. The floor could use some cleaning up more, and the stock should be arranged more neatly so people can easily find something, pay, and go quicker. I'd rate it 5* if I see changes next time I go.”
Open 24 hours
10185 Warwick Blvd, Newport News
Electronics
“Mrs Phyliss is GREAT with her customers. Always pleasant and she always have a smile on her face. She needs to be rewarded because you don’t get this in every 7-11you walk into. She’s definitely a keeper!”
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“Lazy worker would not fill online order. All he had to do was pull the box out of the back. Everything was paid for and no setup was involved, but he was too busy playing on his phone.
**Update...The manager was very upset that the employee did not do his job and took responsibility for the poor service. They also offered and gave me a free phone accessory due to the employees negligence. For these reasons I have changed my rating from one star to 4.”