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May 2024 by Debra Dane
I feel like my agent really cares about me, my needs, and my security. I believe that he is aware of my needs at this time and is also looking out for my future needs. He is up to date on policies that are changing and what I need to have in that respect. He is quick in his responses and is so understanding and extremely patient when I ask too many questions or am indecisive in my selections. That is what I am looking for in an agent. Thank You Matthew!
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April 2024 by Greg Lia
always prompt and excellence service
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January 2024 by Rafael Murillo
They helped me find the best rates for my needed coverage. The best , can’t recommend this team enough. Got a 2020 vehicle paying way less than I did with my 2014 vehicle. YOU GUYS ROCK!!!
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November 2023 by R Wright
You guys are a great company to insure me I'm have a confident and good time when I'm driving out side I love the feeling of allstate!!!!!!!!!!!!!!!!!!!
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June 2023 by Tasha Parrish
Easy to reach. Approachable, friendly, knowledgeable staff. Allstate saved me a bundle over Nationwide. Thank you!
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November 2022 by Christian Tyson
I would not advice anyone to work here! If you decide to leave they won’t release your appointments to them for months. Which means you can’t work anywhere else! They don’t know what they are doing! They are destroying peoples livelihood!
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November 2022 by Allen Jen
Bob is the absolute best! He is friendly, professional, and super efficient. I would recommend him to everyone I know. 10/10!!
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November 2022 by Jorge Lugo
I know they go the extra mile to keep customers happy. ---- health website, jorgelugo.net
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November 2022 by Monique TheAccidentalActress
This agency has poor customer service and communication. I have an open claim from Feb 2020 and cant seem to get a call about the claim I opened yesterday... even the chat feature is useless for help... I have requested to be moved to another agency and cant seem to get that done either...Update: As you can see, I did receive a reply that was two months later and puts all the blame on a no-longer employed representative. The sad part is, the issues are with communication with your corporate office not just poor employees. There is no true follow-up, so much so, that the initial issue still reflects on my profile. Also, I was just informed that my insurance deducible for my windshield costs me $500. That is a whopping savings of $30!!! Obviously, I paid the repair company directly as filing the claim is incredible usurious.... and Safelite deserved the extra $30.After discussing this with the office, the manager did invite me to go over my policy to lower my deductible (very politely) but again obviously, this does not help the current situation...
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November 2021 by ROBIN O'Donnell
We were just looking for an Allstate office close by in Newport News since our original Allstate rep, Katy Jones, office up and left without a word, having seen them about 1 month ago.
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November 2020 by Anthony F
It’s been a great experience! Great rates and great customer service!
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November 2020 by Fatma Tawat
I don't know how these agency works. Insurance $$ goes up progressively after being with them for years. Never had a claim on anything. Just by magic their prices go up for no reason. I gotta switch the company.
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November 2020 by GARY BORYK
THE CUSTOMER SERVICE I RECEIVED FROM THIS OFFICE WAS NOTHING SHORT OF OUTSTANDING AND THE FACT THAT I WAS ABLE TO HAVE THE ISSUE COMPLETELY RESOLVED ON A WEEKEND, YOU CAN'T ASK FOR ANYTHING MORE.
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November 2019 by Syreeta#1 Manning
Have been absolutely more than satisfied since being their customer for just a little over a year.
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November 2019 by Cameron dub
Caitlin was amazing her and her team took the time to help me understand what I needed to protect my vehicle, my home, and my family! I’m thankful I took the time to stop by and they took their time to teach me what I was getting! I saved so much money by switching to them.
