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February 2024 by Jennifer Lewis
Extremely unhappy with the store and staff. A keios to try on shoes!! Had to keep scanning to get a person to assist me. Alot is unavailable in store. The store is dirty! Floors, under benches and the bottom of displays are very dusty and dirty. Very disappointed!
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January 2024 by Jimmy Sgambelluri
Place is a joke. The customer service in Newport News is poor at best. The staff is borderline rude & they can not figure out how to solve simple customer service issues. Go to Scheels online. They actually care about you as a customer.
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January 2024 by Kimberly Carter
Went and found the Yeti tumblers for Christmas presents.
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January 2024 by Ele Palazzolo
Great sport shop. I would like to have more kids' variety though
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December 2023 by J “Niece” Dupree
So I brought an item here and found it somewhere else cheaper and with a 16 percent discount….returning the item I asked for the cash back as it was already taken out of my bank account the young man that couldn’t seem to wrap his head around what I was saying told me the refund would be returned back to me in 5 - 10 mins…needless to say I don’t have it back into my account as of yet and it’s been way past the ten minute mark….guess he learned to lie prior to his employee training or if not shortly thereafter
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December 2023 by Charles B
Outstanding store...have clothing to outdoors experience. I will be back...
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November 2023 by Travis Vanwinkle
Largest Dick’s sporting goods I think I have been in. Staff was helpful and friendly. Surprised by there extensive yoga section.
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July 2023 by Janine Wilson
Put tires on my bike while I waited, awsome
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July 2023 by John Lawton
Went in to buy a pair of sneakers.Met by a young man (Max) who was knowledgeable and very helpful.
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June 2023 by Joshua Wells
Went in looking for a drawstring, workout bag. Was greeted by a manager and department worker and shown a variety of options. Prices were reasonable and varied.
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April 2023 by David Fleury
I bought 2 bikes here, $500 each. Took them home and tires in my bike were only inflated to 15 psi. Went to air up the tires and the front inner tube blew up at 40psi. (Max is 73) took the bike back and they fixed the tire. I got it back and the front rim was bent and the brakes were rubbing. Had them take care of it, when I got it back again the rim was still bent. Then my wife went to ride her bike, tried to change gears and the cable snapped off of the front derailleur. Took it back to the store to have it fixed and 2 days later they still hadn’t looked at it. Needless to say, I told them to keep the bike and give me my money back. Total of four trips to the store to try to get these bikes ready to ride. Absolutely ridiculous that it would take this much effort to ride a bike that was supposedly brand new. Very unhappy and I will not be purchasing anything from this store again.
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March 2023 by Hagan Lineberry
Sat and waited 20 mins for someone to bring my cleats out to try on. They never showed up manager walked by said they would be out shortly and I heard employees yelling at each other around the corner. Ended up just leaving.
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February 2023 by Fulton Archbold
Excellent sporting goods store with a wide spread selection. Very helpful staff. I walked in with just the purpose of looking around and got asked 4 different times if I needed any assistance with items I was looking at.
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December 2022 by Joseph C.
I was looking for a black stone girl that was in stock I came across an associate and they took me to it. He told me to wait by it and someone would help me soon. I waited and he stopped by once more and told me someone was coming I then waited - total of 30 minutes and no one was around so I walked out. Absolutely horrible service if your not picking something straight off the shelf be prepared to wait forever for service.
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November 2022 by Matthew Owens
Bought soccer cleats not even a month ago and the cleats blew out. When coming into the store a employee helped us right way but said he had to ask someone else. He then took the cleats over to 2 other women and they looked at us like we were crazy for even asking for a return or replacement. They both had Attitudes. A manager then came to look and said nope sorry we can't help you. Coming from a big known store I was very surprised by the lack of help and positive support. They will not get.my business nor recommendations again.