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June 2024 by Salman Momand
If I could rate this place lower than 1 star, I certainly would. It's disheartening to experience such abysmal customer service. Despite being a long-time customer, the treatment I received was beyond disappointing. I recently purchased a new phone and visited the store to perform a device swap, a routine process I've done several times before without any issues. However, this time, I was told that the account holder needed to be physically present for the transfer, which contradicted my past experiences. Even though I've worked in a similar industry for almost 2 years and understand the procedures well, they refused to accommodate me, citing a supposed rule. What's even more frustrating is that there's no customer service available on Sundays, leaving the store as my only option for assistance. Despite explaining my urgent need to have my phone working due to work commitments and other essential tasks, they remained unhelpful. Now, I'm left without a phone for a day, which is incredibly inconvenient and disruptive. After nearly 8 years of loyalty, this is certainly not the treatment I expected or deserved. Save yourself the hassle and avoid this store at all costs.
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November 2023 by Allure Tink
They charged me for a smart watch that I didn't ask for and won't give me my money back
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October 2023 by Nicole Evans
So my phone started acting up after some months of having it and it won't go away and I switched phones and it's still happening and now I just think it's the company
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September 2023 by Julia Cline
If I could give negative stars I would. DO NOT shop here ever! I upgraded my phone and the sales manager Aleena slipped a $35 wall charger into my bag and did not tell me she was charging me for it. She did not give me a receipt for my purchase so I had to go back and request one. This is when I found out about the wall charger charge. They WILL NOT refund accessories no matter what so I am stuck with a charger do not need. I spoke with their district manager who was no help. TI understand the staff is only following policy however the policies are stupid. This was their staff's mistake and the customer pays. The policy on refunds of accessories is not posted in the store and not made clear as you are purchasing. REPEAT DO NOT SHOP HERE!
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December 2022 by Sonya Harris
Boy I have to tell you this guy(can't remember his name) was awesome! He went beyond the call of duty for my mother. He was the only worker there and was very cordial and efficient. I didn't detect any annoyance from him. My dear old mom needed 1 to 1 services and he did his best!?? He was definently management material ???
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November 2022 by J B
The mgr alie n assist steve r the best they fixed my problem there wasn't a problem my handy cell phone team from plain to bling thx the best employees
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August 2022 by Nate C
Very kind staff, top of the line customer service! Will come again!
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July 2022 by Lacey Santora
Refused to sell me sim card
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December 2021 by david peters
Great service from the ladies there
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August 2021 by Patrick Castin
I'm little d deaf, I guess everyone understood my needs, Wasn't bad, the people are nice, they put a screen protector on my cell phone.
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July 2021 by Rachel Byrd
Service for phone
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June 2021 by Keith Frazer
Isaiah was very knowledgeable and made sure we had the right phone and plan. He had a professional and friendly demeanor.
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April 2021 by JP Sweetnam
Excellent service knowledgeable staff - thanks for solving my problem!
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February 2021 by Andrew Ball
Great staff, thanks Jeff! I came in with an issue concerning my service after ordering a phone upgrade online. It was fairly technical and required multiple calls to cricket customer service. Jeff was right there with me, helping out and backing me up the entire way. Superior service and outstanding attitude!
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January 2021 by Belinda Kidd
What a GREAT employee Kia!!! Thank you so much for all your help in getting me set up on this Christmas Eve. Last minute idea to get my niece the I phone that she ask Santa for. The other employee whom I spoke to on phone before coming in was not willing to even talk to me, let alone help me. I am very grateful I made 1 more attempt by phone calling back to the store after the other girl "RUDE" hung up on me and when I did call back 2 more times there was no answer, however I knew the store was supposed to be open until 8pm just as I was about to give up on cricket, 30 mins had went by and I thought let me try 1 more time. Thank goodness I did because Kia answered with a very sweet jolly voice and explained to me what I needed to do and told me to come on in. I did and WOW she not only got me the I phone I needed but she also helped 4 others while helping me. She deserves serious recognition for her great personality, knowledge of all the plans and helped all of us save money on the activation fee, by explaining if you bring 5 can goods in to help with the local food banks they waive the activation fee! It was a great and smooth transition thanks to Kia, who usually works at the cricket in Hampton. If I ever need to go back to a cricket store it will definitely be the one she works at.. 10 stars for her!!! Thank you again Kia, keep up the great work and I wish you and your family a very Merry Christmas ? and a healthy New Year ?
