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“I had gotten scammed financially.. I went into the branch & the associate that helped me was the branch manager. She was wonderful & is diligently trying to get my money back. Thank you Kayla, however it turns out.”
“I love Bayport. The employees are always friendly and helpful. It wasn't busy when I went in, so my transaction was quick. They are operating under the current Covid restrictions.”
“Sinnia was great of assistance she helped with all my million questions to help me get to the outcome I needed as far as applying for auto loan and transferring titles preapproval. Even the fact that their call center is 24 hours and I would be able to do an application on a Sunday, which is the only day I have available, considering it takes one to two days for approval and I need it to be approved by Tuesday. Definitely recommend this branch very professional and efficient.”
“We dealt with Brendon on the Jefferson branch. He has amazing customer service and made our experience so seamless. Will definitely come back just to deal with him.”
“BayPort Credit Union is probably the best banking institution in our area. The employees are always friendly and helpful. I have never had a bad experience with them. I would highly recommend them to anyone.”
“I just wanted to say that the Langley Branch off Jefferson Ave near the City Center has the worst tellers working drive thru of any Branch. The wait is always horrendous, they are rude, ignore your requests, and even argue with their customers. After waiting over a half an hour behind 2 cars in the LFCU member only line, I tried to deposit my weekly paycheck... that I have been depositing every week for the last 12 years faithfully and the teller said he needed to put a 7 business day hold on my paycheck, but would be able to deposit the other checks I wanted to deposit. I requested him to just send me back my check that he was unable to deposit so that I could take it to another branch because it's a week before Christmas and my mortgage has to be paid by today to avoid a late fee. He sent me back all the checks....he did not deposit anything into my account. Drove to the branch in Hayes, where they offer exceptional 5 star service. Each customer in each car is serviced within a mere minutes and the tellers have a pleasant, wonderful, and happy demeanor and disposition. They are always helpful and polite. We only went to the Jefferson Avenue location because we were going to grab lunch at the Warwick Restaurant afterwards, but we were forced to drive back to Gloucester to receive the customer service we should be able to get at any Langley because paying my mortgage is more important than going out to eat. Just want to say thank you to the Hayes Langley Branch for being so wonderful!! I am 51 years old and have been banking with Langley since I was 16 years old and every time I try to go that Newport News Branch, it is the worst experience and every time I go to Gloucester, it is perfect!”
“I have been banking for so many years with the Virginia Educators Credit Union!! I love coming here for my banking, what seems for many many years, and, I would never want to change otherwise!! The personnel are just as friendly, they know the business and I just tell them what I want and they listen, get right to it!! I always look forward to the lovely smiles I am greeted with from my favorite gal, Marilyn. She is is very friendly snd always aims to please!!!Keep up the great work. Marilyn?!?”
“Very pleasant and professional staff. Nice location. The size of the business is perfect and spread out nice. Ask for Jasmine, she is an excellent account manager.”
“Been working with them on car loans for multiple years now and haven't had any problems. Customer service is attentive and easy to talk to. Quick service time with my insurance when my car was totalled. Will use again!”
“love the Bank, tellers have always been great, only negative of this bank is the parking lot, but not alot can be done for that. nothing againt this location, but would live to know who screws up the Langley Fed. web page? it use to be so user friendly. now i hate going on line to do anything. Can it go back when the page was set up and easy to use? thanks for listening.”
“The Virginia Educators Credit Union staff is always so helpful, providing professional and courteous service. During early Covid days, when we needed car financing out of state, VECU was there, assisting us throughout the process by phone and online, promptly and efficiently.Thanks for all your support!”
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“I have been with NNMECU for a very long time and the service is always great. Margit at the front desk helps me out every time I have a problem and is so nice about it.”