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December 2023 by Bill Ziglar
Unfriendly staff. Picking up prepaid contacts. The person in front of me ordering glasses told the clerk she wasn’t ready. Clerk wouldn’t listen that I just needed to pick up and rudely told me I would have to wait for the other customer to be finished.
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October 2023 by Jonathan C.
Always great to go to Costco. Food court was kept clean, bathrooms were nice, and they keep every in stock.
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August 2023 by Dan W.
***This review is specific to the tire shop.Drew, a writer and the front counter, is exceptionally professional. He arranged to get my tires in and have them installed the following day (as a walk in). By mid day my truck was ready to go.Jimmy, the shop manager, called to let me know that the center cap on one of my wheels (truck is 20 years old) had failed. It was obvious that he was concerned about blame but I was fully aware that age was the most likely cause.I'm glad to have my truck back on the road in a timely and professional manner.Well done, gents.
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April 2023 by Christina C.
This Costco makes me literally insane, the parking lot is like a demolition derby and people are going crazy trying to find parking- this part of the trip makes me rarely want to come. The service is just whatever it's a race to get you out because of how busy it is which can make for a stressful checkout process. The store is clean for the most part. This particular visit they were low on a lot of food items. They only had organic chicken but it's all good. Until they build another one in the area this is what you can expect.
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January 2023 by Ken Hulme
Great team that measures and assists with purchase of glasses and contacts. Great prices. Glasses are sent out to be made with lenses and frames that you choose.
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January 2023 by J Reed
I was waiting for a long time just to see if my glasses were ready and they completely disregarded the number system and allowed other customers just to show up and receive help with purchasing new Eyewear. Very frustrating. Will not be coming back
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January 2023 by Wanda Blalock
Customer service can not be beat! They are so helpful and knowledgeable. Thank you Costo for my new glasses.
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November 2022 by Evelyn A.
Every time I go to Costco I ended up finding something new. Self-control is a serious issue here for me because they have so many great offers and if you are good a meal planning and prepping then this is the place for you! Their bagels are my daughters favorite and we can't go without purchasing one of their amazing rotisserie chickens. If they are available I usually get two and pull them right away. We store the chicken and use it in a bunch of different meals for the week. So good! When it comes to clothing, it might not be my go to, but I have found some great deals on quality outfits here. So, I always take a brief minute or two to check out the clothing section and see if there's some that I just can't live without. Weekends are crazy here! So, I try to avoid it on the weekends if at all possible.
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August 2022 by Katt H.
Love this location, every worker is so nice especially the people that work in the tire center
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June 2022 by Ken D.
The ladies bathroom is disgusting. How is that management at this location hasn't noticed or do they just not care?
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January 2022 by Queen Anne Of Torrington
Poor customer service. Inferior made glasses.
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January 2022 by Angee M
Unhappy workers argumentative with each other and childish behavior never seen this before!Ridiculous its changed so much impolite. They dont play well together
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December 2021 by Heather B.
We really love this location, well and Costco for that matter. Of course parking is a nut house. But, we manage because we love it. Costco has great meats, seafood and produce. The best part about Costco is that they stand behind their products! This Costco can get a little crowded in and around the meat and produce section. The staff here has always been very welcoming and helpful. We have never had any issues.
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December 2021 by Yu Z.
I recently moved to Newport News and found out this is my local Costco. It's a great location. Parking lot is huge. Inside, the layout is pretty well organized. I also really like that that the dining area in the food court is HUGE compared to the other Costco in Norfolk! And even with Covid being active as it is, I've seen the food tasting stations out and about too! And of course, love that their gas is almost always at least 15-20 cents cheaper than anywhere else out in town!
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April 2021 by Joseph L.
Good afternoon, we used to buy products here. Especially while we were stationed here. Right before "Hurricane Season" starts! Awesome staff!!!! Thank you so much!!!
