I could not figure out the position my car should be in so I missed my wash. Hawkeye the attendant was very helpful and gave me a detailed tutorial. Very good customer service
April 2023
2 wash lanes, 1 side awesome, other side just okay. Love driving myself through car wash. Get a big kick out of it!?
December 2022
I've always used cool wave in the cooler times of the year, but the auto wash never gets the middle of my hood. The sides look great, but the sprayer doesn't get the middle of my truck, about a foot down the center. I pay $20 for the wash and still have to wash 1/4th of my vehicle when I get home.
Cool Wave Car Wash began providing car washing services in 2004. Since then, we have built on our family values and our commitment to superior customer service, expanding our services to 6 conveniently located, auto detailing and carwash locations in Newport News, Smithfield, Poquoson, Langley AFB and Ft. Eustis Virginia. Before going into operation, Bobby Willis, the owner of Cool Wave Car Washes, spent 20 years working with car wash owners and car wash equipment manufacturers around the country. This experience allowed him to learn everything there was to know about about car washes. From the ideas and plans he collected, Bobby Willis took the best practices and processes and put them to work at Cool Wave.
