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August 2023 by Victoria Reed
Staff was so sweet and made the ear piercings super comfortable for my 6 year old who was scared.
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June 2023 by T W.
I ordered a Cake from Walmart Bakery. I thought it would be an okay cake, they were the only place that wasn't booked for cake orders (graduation). They did a PHENOMENAL job on our cake for our Marriage Ministry at our Church. I cannot describe how impressed I was with the detail. They went above and beyond what I was expecting. The cake was also DELICIOUS!!!! Many Blessings to the person or persons who prepared our cake!
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April 2023 by Mark B.
dont waist your time going here.....no one around to answer a question...leave and call forget that...operator will connect you and it will just ring and ring...no one gives a rat's behind about the customer...also tried calling the one in Yorktown...same thing...they act like they care but do not....finally went to Home Depot and purchased my items. I certainly can see why 1 star on 8 reviews on first page.
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April 2022 by Loranshea F.
We were in and out. Went to go get Easter stuff. It was kinda scarce cause it was the day before, but they still had what I needed. Lines were moving fast. Customer service was good
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March 2021 by Palm T.
Sam Walton the founder of Walmart would be rolling in his grave if he seen the abysmal state of his stores. ***THEY NEED A DISTRICT MANAGER TO REVIEW THIS STORE INCOMPENTENCE!!!*** Three 3x I placed curb side pick up orders. Online said items were in stock. Then it had taken over a week to REFUND my $ due to their incompetence. Why do you have 20 registers with ONLY 4 lines open and Self-Check out closed during rush hour??? People don't want to work all day and deal incompetence. No worries Target & Food Lion will now be getting my business! Nobody ever answers the phone. If they do, you get MORE incompetence. You can't get a manager on the phone. It's to difficult for them to make an overhead announcement to accommodate their hard working customers and check them out quickly and efficiently. Stock is horrendous and always was even before the pandemic. 4 Manager walking the floor and nobody will hop onto the registers and be a team player and help out!!! Why? Poor customer service!!!!
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February 2021 by J G.
Very disappointed at girl working associate door at front! Time 2pm 2/13/2021 I helped elderly lady to cross to get out of the cold & rain (34 degrees), Walmart employee refused to let her in the door and made her go to other door. This unacceptable for Walmart to treat elderly in this manner!
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July 2020 by K P.
I went in for some household items and to grocery shop for my elderly mother. I was appalled at the number of patrons unmasked and even more by the number of employees unmasked. The culture seems to be one of flagrant disregard for public health and safety. Stockers blocked aisles preventing a 6 ft social distancing in order to pass. I will choose another Walmart or better yet, another store, in the future.
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May 2020 by Grey S.
I have had so many issues in this location with staff (one front end manager was extremely belligerent), pricing, out of stocks, etc. that I now drive out of my way to another Walmart in Yorktown. I have approached management with these concerns only to be told there's "nothing they can do". When I requested the number for corporate, the gentleman at corporate "sympathized" with me and no changes have occurred. I worked in Customer Service as a manager for almost 20 years. I understand the stresses they have, have given multiple opportunities and decided that after multiple attempts to allow things to improve, that a customer is not a priority for them. I will take my money elsewhere.
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April 2020 by James B.
Worst walmart I have ever been to. This review is toward the walmart pickup grocery service. I placed my order on a Wednesday for pickup on friday. When I first placed my order they out a hold on my card for 249 dollars, then half my order was not available so I had to make changes, then because I changed my order they applied another hold for 90 dollars. 339 dollars on hold for a 120 dollar order??? Do I need to say more; o but it gets worse, friday comes and two hours before my pickup they email me and say my order has been canceled due to them being booked/busy.... unacceptable, and now I will refuse to shop at another walmart. Good luck
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March 2020 by Anayed P.
In this week I have gone to Walmart twice. The same employer checks our whole cart just for inexpensive things. Today me and my mother went to Walmart and bought groceries and some toy. The employer always checks the whole groceries and let others people that buy really expensive stuff pass and she doesn't care. Three times the person checks us the whole cart and lets other people pass inclusive all the things are on the Walmart bags. It's the lady that are checking before you go outside. I am mad because this happens three time and we are hispanic and other people of different countries was passing with the cart more full than ours. She isn't for them, only ours.
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January 2020 by Khrystel King
Just at Walmart Grocery pickup for an hour trying to get my groceries. They didn’t have a clue at what they were doing. I will not ever go back.
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November 2019 by Jaime M.
I was trying to purchase a Gear Fit2 from Walmart #1773 located in Newport News VA. The item rang up for $30. Walmart employees and manager said that wasn5right and would not sell the item. They eventually said the item was discontinued and they cannot sell it because it was a display item. There was already one of these on display and I pointed that out, to which the manager said they have 2 display items, even though the display board only had 1 slot for this item on the display board. I asked them to honor the price or give me an IOU for the same item at the same price. After politely pushing the issue, I was ultimately denied. Note to Walmart: just do the right thing!!!
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August 2019 by Valari Franklin
I recommend the grocery pick up. Shop on line, pick pick up time. someone may be outside waiting or just call and they bring it out. I Won't go back inside again.
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June 2019 by H W.
Very poor service! I have been trying to ask someone a question about a phone and was unable to do so for three days of trying. Each time the phone just ring and no one picks up. This is in acceptable and they should just take all of the phones out of the store if they are not going to answer them. I have tried calling in the morning noon and night on several occasions and could not get through. I have also asked to speak to a manager and phone only rings. I was calling to confirm if what I saw in there website was definitely in the store before I ride over twenty miles and it was not in the store.
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May 2019 by Carolyn R.
Tons of customers and only 4 cashiers. I hate coming here. Next time I will pay the extra money for customer service