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August 2024 by Aaron Tyler
I came in with $0 and a broke down Nissan Sentra. Charles Archer had me walk out with a 2021 Kia Soul. That man is truly a blessing. He made sure I was comfortable and was very upfront and honest with me. Made the service quick and easy. I highly recommend!
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August 2024 by Rik Chakraborti
Great experience!
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August 2024 by Charlene Jeffers
Charles Archer has been a wonderful car salesman to me. He sold me a bigger car than the one I had. I needed something roomier, and sit up higher. I got a traverse
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August 2024 by April Martin
Good work on my car
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August 2024 by Jamie
Listened to my needs and delivered . Great customer service!
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August 2024 by A. Marrón
The maintenance department quickly and as efficiently as possible attended us as our Sorento ended up requiring a brand new engine. My only negative comment is regarding the loner vehicle which I was not able to obtain until about two weeks into the engine work. Also, the loner was filthy and stunk of cigarettes with visible burn marks. Overall experience with the maintenance department was great! Thank you Christine for all the assistance in getting our vehicle ready!
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August 2024 by LINA MARIA FERNANDEZ CAMARGO
It is incredibly bad how the Services Department handles processes here. I have a 2020 Kia Soul and 3 weeks ago it started with a very loud engine noise. I always did my oil changes at the dealer and the necessary checks and they never notified me of any failure. The engine just stopped running and shuts off while driving. I made an appointment at the Chesapeake kia and they had availability 2 MONTHS LATER, I made an appointment here with availability 15 days after my problem. Once I checked in, it took them 3 DAYS TO REVIEW IT, incredible. And 3 days later they say they don't know exactly what it is. That they have to review it somewhere else. AND THEY DO NOT KNOW HOW LONG IT WILL TAKE AND THEY ARE NOT GOING TO GIVE ME A CAR WHILE THEY SOLVE THIS PROBLEM THAT COMES FROM THE FACTORY. My car arrives for 4 weeks without working and NO ONE GIVES ME ANY SOLUTION OR GIVE ME A TEMPORARY CAR. I'm too disappointed. Nobody gives me a solution for anything here. I don't recommend it at all. I have had work and personal problems due to this situation, I am paying for a car that was made 4 years ago that is defective and no one is responsible for the consequences.
It is incredibly bad how the Services Department handles processes here. I have a 2020 Kia Soul and 4 weeks ago it started with a very loud engine noise. I always did my oil changes at the dealer and the necessary checks and they never notified me of any failure. The engine just stopped running and shuts off while I was driving. I made an appointment at the Chesapeake kia and they had availability 2 MONTHS LATER, I made an appointment here with availability 15 days after my problem. Once I checked in, it took them 3 DAYS TO REVIEW IT, incredible. And 3 days later they say they don't know exactly what it is. That they have to review it somewhere else. AND THEY DO NOT KNOW HOW LONG IT WILL TAKE AND THEY ARE NOT GOING TO GIVE ME A CAR WHILE THEY SOLVE THIS PROBLEM THAT COMES FROM THE FACTORY. My car has for 4 weeks without working and NO ONE GIVES ME ANY SOLUTION OR GIVE ME A TEMPORARY CAR. I'm too disappointed. Nobody gives me a solution for anything here. I don't recommend it at all. I have had work and personal problems due to this situation, I am paying for a car that was made 4 years ago that is defective and no one is responsible for the consequences.
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August 2024 by Jade Dennis
I was told by another mechanic that I had to order and provide a part for my vehicle. Called, first person who answered the phone initially only said “hello,” no formal greeting. Within seconds realized their mistake and gave a proper greeting when answering a call for a business that you represent. When connected to parts department, a woman answered, sounding clearly annoyed. I proceeded to tell her the part that I needed, she looked it up and said that they didn’t have it. It was either on backorder or discontinued. I asked if there was a way to check how long it would be backordered, she said she’d have to call the warehouse(s) (which, by her tone, she did not want to do and still sounding annoyed that I bothered her with such a stupid question). I just hung up. If this is how longtime customers are treated, then some refresher customer service training is in order.
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August 2024 by Berry Shelton
Very good experience in purchasing a vehicle at Casey Kia. Great customer service.
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August 2024 by Red Luciano
Great experience from this dealership. Excellent service from Kaitlin Fields. She is very accommodating. Had a little problem at the end of the process, but still a five star for the dealership and kaitlin.
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August 2024 by Jasbe Johnson
Purchased a car from here went all the way to the dealership to pick it up and was told I had to wait to get the car because an employee was driving the car and was off for the day. You would think if a customer purchased a car the employee had that it would be mandatory someone brought them another car or there was a clause to bring it back especially after it’s sold that’s extra mileage and a potential lost sale etc not very happy about this
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August 2024 by Krystle Cooperwood
Best car sales transaction ever!!! Charles made it happen for me. I went in and told him what I wanted and he never deviated from that. He did not try to put me in another vehicle except the one I wanted. I drove off the lot with my brand new car and I am so happy with my purchase. Charles is going to work hard to make sure you get what you want. I can’t thank him enough. Charles you are the best.
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August 2024 by Marlene Ferri
Aiden helped me find my perfect car...I appreciate his patience.
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August 2024 by Paula Lopez
Thank you Charles Archer, you are an excellent advisor, thank you for doing everything possible in our communication and resolving our questions, in addition to making it possible to obtain my car, thank you and congratulations to you, for making happy customers.
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August 2024 by Greg Toth
Great deal. Great sales people. Great experience.
