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January 2024 by Jeanette Crosby
Our first experience at Casey Chevrolet was shortly before Christmas…. I wanted to give Mari white one of the sale’s consultants a special shout out for her kindness and patience… she was one of the most professional sales associates I have talked to and loved our experience……thank you again Ms. White
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January 2024 by Jerome Jones
The people at Casey, from sales to service, are really nice. I especially appreciate the transparency of their sales process. My biggest issue with the service department is communication. If my vehicle is there for an appointment at 8AM there is no reason I should be hunting someone down for a status at 12PM and finally receiving a call back after 1PM. By 2PM finding out there is nothing to be done. Not the first time. Consistently makes me feel lost in the pile.
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December 2023 by Lindsay Cournia
Most pleasant car buying experience we’ve ever had. Everyone was helpful, and no one was pushy or shady. Tristan was friendly and honest, and so was management. There were no surprise “hidden fees.” Great car, great price, zero surprises, zero stress. Highly recommend!
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December 2023 by Ineisha Boyce
After months of being frustrated and being let down at other dealerships. When I went into Casey’s I had the mindset of I was wasting my time, but my salesperson Bobby made it all better for me. If I can give 10s all across the board I will, customer service was outstanding, was very helpful on explaining and giving information. I was able to test drive and finance my first vehicle within the same day and drive away with my 2022 car! . IF not the best dealer in Newport News, then DEFINITELY one of the best defiantly go to Casey’s and make him your salesperson!.
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December 2023 by Jen Baez
I.swear best experience I have ever had with a dealership! Bobby Hargrove made an emergency situation as stress free as possible I can not thank him and his team enough for working with me for 3 days to get me in a safe and reliable car and getting me in a car I actually like and starting to love! I am sending everyone I know to this dealer! Bobby thank you so very much! Good luck to you and your family and the upcoming baby!! #team girl!!
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December 2023 by James Beren
I had the best experience working with Brian Glass. He helped me out in a way I haven't seen in my 45years from any salesperson, he went out of his way. Im truly grateful. I highly recommend him and Thank you Casey for providing me with a great product! ?
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December 2023 by Annette Brown
We went to a local EVgo to find 1 station out of order and the other being used. We saw this charging station on our list of charging stations for our Chevy Bolt. It was perfect! Well marked and operational!! Thank you for the charge!!!!
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December 2023 by NaTeesha Maryland
Amazing service provided by Sade, she is the best. She made my first experience better even though it was not the ideal experience since the car wasn't on the lot. However, her and Rick reassured me that they would take care of me and they most certainly did. I am thankful for their support with my purchase and would definitely be back again.
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November 2023 by Jessica Morgan
It took 4 days of me calling and then finally an email to the manager before I finally was able to speak with someone regarding the status of troubleshooting my transmission. His response was he was sorry no one has reached out to me and they were supposedly working on better communication. Chevy has known issues with the transmission and the problem is intermittent so the service department said there was nothing they could do. I had these problems since I bought this truck from Casey a year ago with no resolution. I will be taking it to another dealership in hopes of better service.
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November 2023 by Diane Compagnone
Update: Service manager finally called us back and my husband organized a time to get the light on the vehicle fixed. When he arrived, they had no idea why he was even there. I am so sick of this back and forth, why wasn't this light fixed when you all held my car for days a few weeks ago? What is up with the lack of communication here? I have my doubts I will ever come back here or purchase another vehicle from Casey in the future. We have purchased three from them since 2015, I'd rather pay more and go somewhere where the service is actually good.Dropped my vehicle off a day and a half ago. Still have not gotten an update on diagnostics. Was told today that they would look at my vehicle. Haven’t heard anything, my husband has called twice and still haven’t heard anything. I’m more than happy to pick up my vehicle (that I need to get to and from work) and take it somewhere else. Ever since Jeff left, service has not been the same.Finally got my vehicle back after 3.5 days. Found out that one of my headlights has started melting due to a bulb being installed wrong. Funny thing is, they were the ones to put in a bulb back in a July. Apparently I paid $50 for them to cause $700+ in damages to my light. We are told to call the service manager Monday, why is this something that wasn’t handled today? Since this morning is when we called and brought up the fact they replaced a bulb that was most likely the one to have melted the light? The customer service here is horrible. I get being short staffed but they really need to be updating people daily on their vehicles instead of leaving them hanging and left to call six+ times a day to still get no answer.Also, this sign someone has printed is very unprofessional. I get you didn’t sell the vehicle, but is this really necessary? I think I’ll be switching to Loyalty Chevy from now on.
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November 2023 by Richard Beach
My Suburban finally died by way of the transmission. While it was still in the rack, Casey's team gave me a great trade-in quote and I was on the sales floor with James C. the next morning looking at something to get my wife back on the road quickly. He listened to what our budget was, didn't try to push any oversale, showed us some great cars, and in just a few hours, my wife drove away in a 2024 Chevy Trax. When it's time to replace my Tahoe I will be going there again.
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November 2023 by Mallie YOUNG
Esaa Muhammad is the best salesman. He will make sure you are satisfied with your car. He makes you feel very comfortable with all the transactions. But most of all he is there for you after the sales. We have brought several cars and trucks from him at Casey. They are all very nice people except the finance man. Only problem we ever had at the dealership was when we go into the room to sigh paperwork. He rushes through, doesn’t explain what you signed, so be aware with him.
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November 2023 by James Fitzgerald
So this happened a while back but just thinking about how scummy it was I had to warn people. I had to get a state inspection, something dealerships loathe because they have to charge a fixed amount and it takes time away from more profitable items. I dropped off the car and returned a little while later to them saying that the little incandescent bulb that illuminates the license plate was burnt out. They wanted to charge $70 to replace the $1 bulb. I said I would run over to the store, grab a bulb, and do it myself but they told me they would have to fail my inspection if I did and I would have to pay another $30 to redo the inspection. Smells like a scam. So I said fine, fail me, I’ll go somewhere else. To which the technician immediately backpedaled and said they could do it for $15. I reluctantly agreed just to get out of there but I bet they pull this stunt all the time to squeeze out some profit out of a state inspection. Do not trust these people with your car or your money. Absolute scam artists.
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October 2023 by Paul Johnson
Started out frustrated but ended up good. Mr. Battle made it right. Thank you sir! Just double check the car out before you drive as far as I did. Truck is in great condition but the dealership just raved over their inspection system they do. Truck honestly needed tires and had a cracked windshield, and a ripped leather seat, and a few chips in the paint. I understand its a used vehicle but it was a $65K used truck. I would expect a little better from the 100 point inspection. Overall pretty honest dealership.
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October 2023 by Daniel cuevas
Thank You Mary Yeatts!Mary was very nice and extremely helpful!She kept me informed on the work being done and also informed that things were also checked on my truck.The process was also fast for the work being performed. Thank You to the Tech:1690 also for the great work as well!
