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August 2023 by Tayibat Agbabiaka
Do NOT service your vehicle here, especially if you are expecting to be covered under warranty. This service center will go above and beyond to prevent the submission of a warranty claim to General Motors.
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May 2023 by Joey B.
Malcolm, Rick, and his team wasted half my day. Didn't even know basic trim models for cars. In the middle of the car deal he's asking details about my trade in? Bro we already past that, you got the vin, you've done walk arounds, I told you three hours prior to our appt... I could go on and on. The reviews for this dealership didn't shy me away because I made it so easy for them being prior car sales myself. Bunch of lazy, incompetent folks, who don't want to sell cars I suppose. What's the point of showing up if you don't want to sell cars?
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March 2023 by S. Russell
Scheduled appointment for my daughter's 2017 Versa Sedan on Monday and the appointment was scheduled for Friday morning at 09:00am. We arrived at 08:30am, checked in to the service department and were told the diagnosis would cost $240.00, not the $100 I was accustomed to. I informed them that I was using Carshield, who needed a diagnosis and estimate before opening a claim, providing a rental, etc. The maintenance manager said she would call as soon as diagnosis was completed but, 3 hours later and no call. I called to check and was told the technician was still trying to diagnose. Left messages 2, 4 and 5 hours later and nothing. I drove back to the dealership and walked in to the garage to see the car parked out back, not in a Bay being diagnosed. I watched my maintenance manager walk out of the garage back door, then return to say she tried to call me, perhaps on the walk outside. I approached and asked for a status and was told they could not diagnose and suggested I take the car to a Nissan dealer. Had they shared that with me earlier, I could have taken it elsewhere, but it's now Friday, after 5pm, so my options are few. Spring break is now over and my daughter has to return to college, without her car. So, I'll have to make that drive to return her to school, without her vehicle. Why schedule a diagnostic appointment, not a repair, at 9am on a Friday, and not attempt to call before 4pm? Still no diagnosis! Very poor service!!!Service: Auto engine diagnostic
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March 2023 by Mana M.
I bought a car here. Took two days to do the paperwork but I had started the paperwork. I asked that they had all the paperwork lined up when we showed up still there 5 hours the second day . You have 2 years of free oil change but they make you wait so long that it's not even worth it. Bought it in November and here now getting an oil change. I'll pass next time. Go anywhere else than here if you don't feel like sitting in the lounge all day.
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December 2022 by Cameron H.
Atyanna was awesome! I would recommend her to anyone looking to purchase a vehicle.
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December 2022 by Thomas M.
My salesperson Yanna was absolutely amazing. She gave me great customer service and customer care.
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November 2022 by DENEAN JONES
Horrible horrible!! Do not go to this place unless you want to be ripped off. Prices are not consistent, they charge you for time they are not utilizing to fix your vehicle and its always the man who runs the red team. I will NEVER go here again EVER!!!! He can also be very rude at times. Lastly, you will never take your car there to get 1 thing fixed without him finding 100 more items to add to the list. They really need to be investigated.
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November 2022 by ken j.
I bought a 2013 charger with 83,000 miles on it, test drove it and noticed the breaks were squeaking and I told them about it, they said it will be repaired after 150 point check we purchased the car ,and months after the car started to have issues such as coolant and the brakes were still squeaking I take it back to the dealership they fix it ect but didn't have the proper tools to work on it so I called them after waiting 6+ days and the manager used the excuse that it's a 13 year old car, and they did not the tools to fix these things , they told us to take it to dodge/ checkered flag and they will fix it considering I have a 2 year warranty we get it to dodge we bring it back they replaced everything. So be aware dealing with these convicts. They will try to rob you if you're time and money
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November 2022 by George Turner
Got me an appointment within the hour and resolved my issue within 30 minutes.Service: General repairs & maintenance
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October 2022 by David H.
The service department here seems to always be looking for a way to rip you off. I really need to find another source to getting my inspections done but they are supposed to be free since I bought the car here. Every single time, they hit me up for a broken tail light bulb and charge $60 to change it. If I leave to do it myself, I get to wait a day or two with a failed inspection sticker. The last time I came in for an oil change, they ran my card for $400 because of a recommended oil treatment service that I did not sign for. I do not recommend this place. Use is at you own risk and only as a last resort.
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October 2022 by Mary Barrett
Service was great. Wait was not long. Really satisfied!
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September 2022 by Brandon Taylor
Worst experience I’ve ever had with a dealership. Charged me 250 to look at the car and replace an air filter. Wanted to charge me over 1000 to change out the injectors because of engine codes (each injector only costs about 50-100 dollars). But they didn’t have the parts on hand, and my wife couldn’t be without a car for a week. Told them I would get it done somewhere else, and to put everything back together. Just checked my car to verify some things that I will need to change the injectors and discovered half the hardware on the manifold cover is missing as well as one of the braces for the fuel injector rack. I work on aircraft. If I forgot to put hardware back in, people would die. I guess Casey doesn’t have that same level of care. Disgraceful.
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September 2022 by Sean C.
DO NOT BUY FROM THIS PLACE.... The worst experience I've had buying a car. We purchased a 2016 Toyota RAV4. The trunk didn't work and the suspension was squeaking. So, we ask to get whatever was wrong fixed. They head mechanic says the car is old (2016) and that's how metal on metal sounds when you change the brakes and rotors. When you call you will get the run around because their trying to get you out of your grace period so you have to keep the lemon that you brought. Then they gave us tags from DMV that expire November of 22 we brought the car August of 22. How do you give someone tags that expire in 3 months. DO NOT WASTE YOUR TIME!!!!!!
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September 2022 by Chanel T.
This was my first time here to bring car in for service. Aziah and the older gentleman moving the cars were welcoming and helpful. The service took about the estimated time I was given, they also have a nice waiting area were you can sit and watch tv or get cup of coffee. I would bring my car back here for service again.
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August 2022 by Karen Rose
Very fast and professional services. Sierra is awesome. Denise is amazing as well. Great service department and mechanics.