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August 2024 by Travis Hancock
Brought my truck in with an issue, was charged $170 and nothing was resolved. Waited 2 hours and 45 mins and was told I was ready, got in the truck and the same issue was still there. Needless to say, I'm not thrilled with the service or communication (or lack there of) that was afforded to me and won't be bringing my vehicles back there.
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August 2024 by Daniel Howard Matter
1. Offers no courtesy cars and when I pre-requested a rental car when I set up the appointment , it was dismissed and they didn’t have any available upon arrival.
2. No communication. Had to call multiple times requesting an update only to be put on hold multiple times with a promise of a call back. No call back.
3. Dismissed the two issues I’m having with the truck and had it for 6 hours just to tell me “nothing is wrong”
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July 2024 by Tyler Hosler
Very disappointing experience trying to get warranty work completed on my truck I had heard some bad things about Casey’s dealership but I figured with the simple tasks at hand; and the convenience of it being right next to my house I would give them a chance that was a mistake I won’t make again.
After scheduling an appointment for a quick warranty job and adding on the simple task of greasing the steering on the front end, I was assured that it was a easy job, and I’d get the truck back the same day, which was very important to me. I was very shocked when I went to pick it up to learn that no work had been accomplished on my truck due to some confusion about the work requested and the service adviser misdialing my phone number (we confirmed the number I had provided was right, and I saw where it was misdialed on the phone).
I understand mistakes happen, and I understand that they would rather clear up confusion instead of going in blind not sure of what I was asking for. But I am legitimately shocked that after holding onto my truck for 8 full hours there was never an attempt made to try to call again, and also shocked that the advisor was not aware of what “greasing the steering” meant since basically every single GM truck that I’m aware of requires this as a basic maintenance step.
I’ll be going elsewhere for anything I need a dealership to accomplish from here on out
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July 2024 by Denise Moore
Had paint and fabric protection done...Colin did a great job with cleaning my car. Was truly happy with outcome
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May 2024 by Brooklyn Leigh
Excellent Service!!!
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May 2024 by Sherelle Pierce
Waiting room was nice and clean and the wait wasn't too long for my appointment time.
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April 2024 by Bilal Abdullah
It's the bees knees
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April 2024 by Jerome Jones
Had an oil change appointment today. Service was expedient. Communication was immediate with text, email, followed by a phone call. Special thanks to Ms Mary Yeatts and the Techs that worked on my truck today.
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November 2023 by William Mincey
Warranty oil change and 4 wheel alignment, in and out in 1.25hrs. Friendly, courteous staff.
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October 2023 by Sandra Wicker Wright
Some are rude
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October 2023 by A Clem
I wish I had never been to this service department. They found a “recall” for my radio and I left it with them. When I got my car back, guess what doesn’t work? No sound comes from my car and I am moving next week.
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September 2023 by Raymer Jennifer
Sometimes good. Sometimes bad.
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September 2023 by E
Jeff and team are amazing!
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September 2023 by Kalishia Mitchell
Ryan is my man. I have no complaints!
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September 2023 by Quita Banana
It was okay
