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February 2024 by Jachin99 A.
Brought my bmw in for active shutter recall. Repair was satisfactory and my car was only in the shop for 5 days with a small delay while waiting on parts to arrive. I withhold 1 star because they never called me with an estimated completion time once parts were ordered but they did send me an email telling me that parts were on order. I would take my car back to this dealership.
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November 2023 by Spencer S.
I have been with Casey BMW for 12 years! I recently had a 9am appointment for an oil change. When I scheduled my service I was told I would be done by noon. I checked in my vehicle the day before while the service department was still open and was told my advisor A.J would contact me in the morning before my service was to begin. I received a call that morning from A.J and I was quoted a price that was $60 more than my initial quote? When I questioned him about the price difference he stated it was due to a fuel treatment that was going to be preformed. I have never had a situation where services had been added without my knowledge. I declined that service and awaited his next call for me to pick my vehicle up. At 11am I called the dealership to check on the status of my vehicle and was placed on a brief hold. The young lady I spoke with stated my car would now be ready at 2pm? I arrived at the dealership at 2:50pm and to my surprise my car had not been serviced at all. I went in to speak with my service advisor who was placing a call at the time and didn't acknowledge me. During his phone conversation it was stated that a misdiagnosis had taken place with another customers vehicle which he repeatedly denied accountability. After hanging up and finally acknowledging that I was here to pick up my vehicle he made a call to find out when my car would be ready. He told the gentlemen he called to hurry up with my vehicle and then told me it would be 20 minutes. I asked why my vehicle hadn't begun to be serviced even after I called at 11am. He stated that the young lady I spoke to did not speak with him. Then he goes on to state that he has no control over when a technician gets to a vehicle all in an extremely condescending tone. My wife during the leasing of our 2017 740i had this same advisor and was told by him "you are aware all cars have problems" this along with the same attitude and tone I experienced lead to her requesting a different service advisor which she is truly happy with. Even after being told I should be leaving in 20 minutes I didn't leave for another hour and a half. As a customer with 3 BMW's in my household all serviced by Casey, my only expectation is communication and accountability. If I am to return I would need for future visits to come along with respect for my schedule and a higher level of customer service. If we as customers have purchased "the ultimate driving machine" I believe that should carryover to all aspects of our experience!
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November 2023 by Robin F.
Sade is phenomenal!! We didn't end up buying a car, but she spent so much time with us and was very down to earth. If you go to this dealership, ask for Sade!! The 5 stars is for her!
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November 2023 by Norma W.
IF you have a MiniCooper...DO NOT...DO NOT take it to Casey BMW. I've taken my 2013 Cooper there three (3) times. On 9 Oct...picked up 16 Oct and 20 Oct for the same issue. First, they admitted their techs prefer NOT to work on them BUT, they accepted the job...collected the $2700 warranty payment and NOW, want ME to take the car to Mini Cooper in VA Beach for a diagnoses (and tell VA Bch Mini sold them, Casey, the part)...I say "absolutely NOT". I'm still driving around with a default airbag sensor light. I've contacted the Nat'l Highway Traffic Safety Administration (NHTSA). Oh, had they looked, they might have found what might be the problem:"BMW Recalls 91,800 Mini Coopers for Airbag Sensors Retrieved
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October 2023 by Chambrea P.
I am leaving 1 star literally for the post to be made but this place deserves below 0 stars. At this point Casey BMW makes me embarrassed to even drive a BMW. BMW has always been my favorite make of cars so much that my husband and I bought 2. Casey BMW gives the brand a bad name period. The customer service is absolutely horrible and let's not even talk about the communication. They do not value their customers, they are rude and unwilling to help. They don't take accountability for anything at all but instead lie and give you the run around. Any chance they get to take your money they do it. No matter how long they have to keep your car, the sales advisors always lie and say there are no loner cars which theres always a lot full specifically (Julia Greener). The manager Lloyd Howell is fully aware of the issues that customers constantly have with the employees and the service and he's so unbothered and nonchalant about the situation. I would never recommend anyone to go to this location they do not value their customers, our money or our time. On 3 different occasions I've received the same treatment along with many other customers.
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October 2023 by Laura B.
I have received constant false information from my service advisor as well as not being able to reach her for days at a time while my vehicle sat in the lot waiting to be repaired. After they finally got to my vehicle, I spent almost $2000 for them to "repair" the problem only for my vehicle to break down on me a day later with the same problem that I brought it in for. When I brought it back in, again I couldn't get in touch with my service advisor and no one else could tell me what was going on. 3 days later she called to tell me that they figured out what was wrong and the cost to repair it would be $3300. I authorized the services and again was left hanging for days as far as the status of my vehicle. Was lied to that the parts were ordered but they weren't so I had to leave it there for another few days. Then was asked if the mechanic could drive the vehicle home that night just to be sure that the problem was fixed. I reluctantly said yes because I wanted to be sure everything was good. Then was told the vehicle was ready the next day so my son and my fiancé went to get it and the advisor wasn't there, no one could /would help us- they just said the vehicle wasn't ready. The next morning the advisor finally called and said that it actually was ready but the tech never returned the keys because he had to leave for an emergency. Finally got the vehicle and two days later the vehicle is still having the same original issue. Now I feel that I just paid a whole lot of money to replace parts that maybe didn't even need to be replaced! Was given the service manager's number but he will not return our calls. I expect this kind of bs at a repair shop that doesn't specialize in BMW's but at a dealership????
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September 2023 by J. L.
I have been lied to by the service consultants managers so many times and have just given up to give this dealership the benefit of the doubt. The last trip in I had the first appointment of the day at 7:30am and they didn't have my car ready for 5 hours just for rear brake pads and fluid flush. Then to top that off they charged me a 2% service fee to pay with a credit card. It's 2023 folks who does this, it's the price of doing business and for the rates you charge for parts etc.... a disgrace and disservice to your customers. NEVER going back to any Casey dealer again! Don't use this dealer for service!
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July 2023 by Steve V.
Please do yourself a favor and do not have your car serviced at an Casey Automotive Group dealership. I had an issue with the well-documented problem of the shark-fin antenna leaking and damaging the TCU module. BMW corporate was told by Casey BMW that I caused the leak and therefore BMW would not cover the damage. This was an outright lie and done only to cause me to pay for the entire repair amount of over $2,500. They lied to BMW because they would have received less from BMW than they did from me!
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January 2023 by Stephen F.
Picked up my car for the 4th time, in 2 months. Took my car in to have light scanned. I've told everything that my car was fixed, and good to go! The light has come on the next time I started the car. Everything. Today the light wasn't even turned off too have it come back on. I was basically told that none of the technicians were good enough to figure it out. Curious. Still haven't heard back from the manager, but I'm not taking the car back there anyway. Go to checkered flag
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December 2022 by T D.
three lights came on on the dash so I took my z4 to Casey to have it checked out. They said they had to keep it overnight but did not have a loaner car for me to use. they said it would cost $2500 for the repair I left my car for the repair. when I picked up my car the next day I decided to go shopping. while out driving around those same 3 lights appeared on my dash again. I was livid. I drove directly back to Casey and demanded my money back or for them to fix my car. well this time they found a loaner car for me to get home. They then did the repair instead of hitting the reset button as they had done previously. They were apologetic but that was the last time I used Casey to repair my cars. I had Three BMWs that were serviced at Casey and had been a long time customer. I don't enjoy being ripped off for $2500 and they have lost a good customer.
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June 2022 by Narsh S.
Manager ryan gave offer for trade in to go toward car purchase. He Stated in email before i came in that numbers are solid if car is in good condition. Car to trade in was in very good condition. He totally changed/lowered offer significantly when i arrived. He made multiple excuses why. In addition he was very rude and dismissive. Worst experience ive ever had with a dealership. I recommend stay away esp if deal with that manager
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May 2022 by Ric K.
This dealership is a rip off. I spent a fortune replacing an engine and it lasted 2,000 miles. The engine is covered under the third party they recommended but they will not install it even after I spent thousands weeks ago installing the last one. They have never fixed things the first time in the 2 years I have been going there but have always honored their work and fixed it until now. This time I was told since they did not make a PROFIT on me, they will not do the labor. I understand business have to make money to stay in business but maybe if things got fixed right the first time, I wouldn't be in this situation. What kind of business are they running here?!? Now I am stuck with a car with a bad engine, an engine that works, and having to come up with another $6,000 for labor for the install all because they went back on their word due to their bottom line. I was yelled at by the VP, Bruce Hitt who told me that I ripped him off since he didn't make a profit. I think the worst part was I was always given a loaner too for service and this time they told me they wouldn't give me one too cause it would cost them too much. There were even times my car went in for service and I got it back with worse problems. Not like they cared, my third party warranty was covering things. Stay away from them! Sad part is, 2 cars purchased from them in the last year and 3 serviced by them. It's not like I'm a new customer, I am a years long loyal one and they screwed me over. Watch your back customers cause they don't care about ANYONE! This was the final draw for me. I did not give them anymore business after this from ANY of my vehicles.
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April 2022 by Michael B.
My wife and I went looking for a car she wanted for our on the way baby. Michael was so helpful. Informed us he had a child on the way and this made my wife so much more comfortable with the decision she made to get the car. The whole process was perfect. From Michael helping her find the exact color to even convincing me to get a car myself . Lloyd at the end while signing paperwork was great too!
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September 2021 by Nicholas H.
Having an attitude towards customers that want to give you their money isn't a good way to start a relationship. The finance manager shouting and calling you dude, doesn't exhibit the professionalism that BMW is known for. If it's just service you're probably ok here but I would avoid the purchasing side.
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August 2021 by Alida D.
I have 3 BMWs that I regularly had serviced at Casey. I will never take my cars there again and will not recommend that anyone else use them. (1). They have a salesman who runs over to the parts dept whenever he saw me and tried to convince me to take my car to a shop he owns on Warwick Blvd and he could do the work cheaper. The last time I brought my Z4 in because some lights came on on the dash. Being a female they told me they had no loaners and they would have to keep my car overnight. The salesman ran to the parts dept. he told me that some of those same guys worked at his shop as well. Long story short; I picked up my car the next day. Cost. $2500 While driving my car the next day the same 3 lights appeared on the dash. I was infuriated. I drove straight to Casey BMW and told them I wanted my car fixed or I wanted my $2500 back. Everybody got nice they even found a loaner car for me to drive home. When I picked up my car the next day I vowed never to use Casey again. I went back once for a free recall Service. I will never forget how they tried to cheat me by simply pressing a reset button. Which didn't hold.
