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March 2024 by matthew woods
This guy is a con-man. He told me many times how his customers come first and how he doesn't care about renting budget trucks. He told me he wanted to make more money so I either pay for the optional insurance or I wouldn't get the truck. He also sells cars at this location. Judging from how the rental trucks were, I don't think anyone should give this man money for anything. U Haul is across the street, definitely just go there
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September 2023 by Honest Reviews
*****? ? ?**** DO NOT RESERVE OR RENT from this location. The staff tried to give me a truck with the catalytic converter missing. Fortunately I did a through inspection. I had this truck reserved for weeks in advance and after the lady canceled my reservation she tried to charge me more. The staff is rude and not helpful I highly recommend choosing another rental company as the Budget representative was not helpful in keeping the same price I originally had.
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June 2023 by Dale Ames
DO NOT, DO NOT, DO NOT make a reservation from this place. I made one on May 8 for a 26' truck and on May 24 they called and told me they didn't have a truck for me 2 days before the scheduled pick up date. Even though I received a reminder email 6 hours prior to the call. They had no explaination or tried to assist me in any way really putting me in a bind. I called the 800 and was told a rep would be calling me within 2 hours. 24 hours later and no call. BEWARE. STAY AWAY
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April 2023 by M C
This is a third-party Budget truck rental location. This location requires additional insurance that is not stated anywhere on the Budget website. I contacted my insurance company to confirm that my insurance goes with me no matter what vehicle I drive as long as a CDL (Commercial Driver License) is not required. I have never been forced to purchase additional insurance to rent a moving truck. I contacted Budget customer service and they cancelled my reservation and I rented from a different location. This should have been clearly stated on the website when the reservation was made. I find surprise fees and/or hidden charges to be unprofessional and unethical. This experience was a waste of my time and resources.
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July 2022 by Kaitlyn Young
I booked my reservation through Budget in April and received my confirmation email. When I went to pick up my cargo van in July, they claimed they had no available vans and could not help. I was offered nothing beyond call customer service. I am extremely disappointed and will not use this company again in the future.
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August 2021 by Brittney Peacock
This was mine and my husbands second time using Budget and have had a very good experience! It was super easy to make the reservation. We are moving across the country for the military, and the price was so much cheaper than UHaul and Penske. The gentleman there was so friendly! If you are moving, I highly recommend Budget!
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September 2020 by Veterans Moving Help
We are a moving company and we rent trucks all the time. Bobby and his wife have always been kind and very helpful to us.
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August 2020 by Al Antezana
Called to make a reservation about a truck rental spoke with Bobby j very rude. I make truck reservations all the time but I won’t be spending any more money on a company that can’t hire or train employees to be helpful or properly train them.
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July 2020 by Hannah Belisle
NEVER EVER GET A BUDGEG TRUCK! I went to the Hampton location two days ago to pick up my truck to move across the country and they said the two trucks they did have were unusable. One was infested with ROACHES and the other one was broken. They sent me to the other location by Denbigh in Newport News. When I got to that location, he tried to tell me they didn’t have any trucks at first until I told him the other store had already called and made sure they had one I could use, which he still didn’t believe me at first. Then the entire time I was there, he was going back and fourth between his personal computer which had betting on it and the work computer. After he finally got done with his game or whatever he was doing, he finish getting my paper work and we went to get the truck and trailer. The trailer was broken but he said it would still work and he didn’t feel like changing the paper work. At first I hadn’t notice the trailer was broken until my husband came over and said something about it and said I should say something so I did. After I did, he started yelling at my husband and said he didn’t care about his opinion. Just over all a terrible place and I will never recommend them ever and will never use them again. Also truck isn’t very great anyways, doesn’t go over 55 and is super unstable.
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September 2019 by Joseph Fain
Made it very easy to rent a truck for a local move, price was cheaper than any other truck rental place I've seen in town. Quick check in and check out. I paid in cash so I got my deposit back same day I returned the truck which was very nice. The trucks were clean and good on fuel. I will definitely return here when I move again next year.
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July 2019 by cherry delight
My mother in law, myself, my fiancé and my sister and her husband were all at this location to pick up two 26 foot trucks and a car trailer that had been verified Friday. When we arrived, the employee Cynthia stated that they did not have both trucks and that the trailer was broken and could not be used...this is what transpired after we initially walked up to the location at
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June 2019 by Blakely C.
My mother in law, myself, my fiancé and my sister and her husband were all at this location to pick up two 26 foot trucks and a car trailer that had been verified Friday. When we arrived, the employee Cynthia stated that they did not have both trucks and that the trailer was broken and could not be used...this is what transpired after we initially walked up to the location at 7:30am: here is how it started Issue one: We as a group and specifically Dr. Beverlee Engle of The Jasmine Charitable Trust, were not allowed into the Budget Truck Rental on Warwick Blvd in Newport News at 7:30am on June 17th 2019, with Service Dog Nora, who is for stability and other medical alerts for Dr, Beverlee. The employee Cynthia's exact quote was "uhuh I don't like dogs" Dr. Beverlee Engle, informed her it was a service dog and that she was allowed anywhere in buildings legally under federal law and the woman still refused us entry. So a disabled woman was sitting on the front concrete stairs of BUDGET TRUCK RENTAL on Warwick Blvd in Newport News for over 2 hours in the heat because of ignorance and idiocy. Second issue: The "Boss" Jennings was horrifically rude to not only my mother in law but to the rest of our group. He asked my fiancé, who is disabled and my brother in law who is also disabled to help him unhitch the broken car trailer by hand with no jacks or anything from the truck. I was sitting on the concrete steps outside because he wouldn't allow us in with the service dog, see issue above, and My response was "no, you are not going to make two disabled men lift that trailer" to which Jennings replied in the most horrifically rude tone "I wasn't talking to you, I was talking to her" referring to my mother in law. This sparked a reply of "you will not talk to me that way" by me and my fiancé stating that his attitude was out of line. He continues to berate me and my mother in law with rude comments to which I stand up two steps below him and he proceeds to yell at me "I am the boss" and points to his shirt and gets really close to me. He was aggressively leaning over me on the top step and was inches from my face when I tell him to "get the hell out of my face" to which he gets more physically aggressive and steps closer and continuing to yell that he was the boss and no one was going to tell him what to do. My Fiancé told him to back off and for me to walk away so I didn't get hurt so I did and Jennings final remark to me was "yeah thats right walk away, you better do what he says" in a mocking and belittling tone. I walked away and sat in my car due to my upset. This was one of the most unprofessional and disgusting displays of management I have ever seen in my life. This owner Jennings should NEVER be allowed to interact with any customers. I will be filing a report to the ADA about how he denied a service animal and caused an elderly disabled woman to sit on concrete stairs outside in the heat for 2 hours. I also will be contacting corporate about is aggressive and inappropriate actions. Please SAVE YOURSELF THE TROUBLE AND GO SOMEWHERE ELSE!
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May 2019 by Mr Wilkins
The OLD LADY AND THE HUSBAND are so rude from the time I walked up they gave me a hard time I wouldn't dare spend money with them please DON'T NOT GO THERE!!!!!
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March 2019 by karyn watson
The worst experience ever! Customer service rude, disrespectful, and dishonest. We were charged extra money after we returned truck with gas tank not only filled but visibly running over... rip off! When we called to disputed the charges agent hung up on us... rates good but experience was a nightmare. Do yourself a favor and pay the extra money for another company!!!😡
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March 2019 by Danielle Turlington
Great deal... excellent customer service
