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August 2024 by Matthew Mercer
Staff upfront was extremely nice and thorough over the phone and in person.
The tech who brung my car into the garage took pictures of my car? not sure why but then gets in and starts the car up BUT he revs it up? Why.
Same tech brought in another car to do work and revved that one up even more MULTIPLE times, with that being said it was a manual transmission car but he shouldn’t have to rev it to the point where it hurts my ears in the waiting room? I have video of this all including mine/other customers. you can hear the rev limiter being hit for the second car.
They took my car on a test drive which i didn’t know was apart of that but okay i understand. When he comes back 5-10 mins later tech doesn’t say anything to me and refuses to make eye contact when i ask if the cars okay and i’m good to go?
They did not torque my wheels and i had to check it again at my place of work.
Like i said the staff member upfront was extremely nice, and even apologized when i asked why is he revving my car? He shouldn’t have to apologize. Because that tech shouldn’t be doing it anyways to my car or any other customers car for that matter.
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July 2024 by Harvequa Fogg
Had a great experience. The work was done quickly and right. Dupree and the rest of the guys were wonderful.
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July 2024 by Mack Geez
They’ll try to get over on you if you let them
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July 2024 by Chris Calbert
Brought my 1968 Dodge Coronet R/T to get a small weld on the exhaust and these guys were extremely busy, I had to wait a bit but the staff were excellent throughout... didn't even charge me!
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June 2024 by Candice Nash
Honestly wouldn't even give them one star !! Dupree is a FRAUD!! ? I took my car with one problem came out with multiple after paying over a thousand dollars . I left with a car worst off then when I brought it to them . Please don't waste your time or hard earned money , This company is only out for themselves and don't care about the customers or getting you home safely.
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June 2024 by Jason Resende
Honest staff and amazing customer service, Brough my car for a brake pad change because another mechanic shop told me I needed to replace it, when I got to big Al’s they were honest and said it was All good and didn’t need the service at the moment, for sure I will do all my future services including oil change, with them.
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June 2024 by Jacqueline Pierre-Louis
Professional , courteous men explained to me the needs of my car. I have the answer I was looking for.
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June 2024 by Bry A (Bry)
Had a 10 am appointment with a late start, for rear breaks and oil change, upon inspection the mechanic noticed that the rotors were shot, we were all done by 12:45, great timing, amazing front desk guy, he was chill and explained everything thoroughly, the technician who worked on the car did an amazing job, will definitely be staying with this location.
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May 2024 by Brianna Branch
Terry and his team are AMAZING! Answered all of my questions and made sure my car and I were well taken care ofWould highly recommend coming to this location! THANKS AGAIN!!!
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May 2024 by richard rowe
Great work no long wait. Franklin did a muffler delete for me and everything was outstanding. The manger griff made shore everything went well and he also saved me some money. They really cared about my satisfaction.
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April 2024 by Matthew Kelly
Very help. I called with a concern with my car and they were honest and straight up front with me and the different options I could do. I appreciate that, not many shops are like that anymore.
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April 2024 by Phil Weser
A very reliable place to get your car looked at. I went in about brakes and instead of fixing what didn't need to be fixed they told me they were fine. Then I remembered I needed a light bulb and he charged me less than he quoted me because he was able to do it fast. You can take your car here and trust you won't get ripped off.
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April 2024 by Maria Rose
GRIFF IS THE BEST OF THE BEST? Thank You !
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March 2024 by Jay
They recheck some work i had previously done, showed me the issue which wasn’t related to the prior issue and didn’t charge me a dime
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March 2024 by Ryan Williams
Fast, quality muffler replacement!
