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April 2024 by wayne johnson
Jaisiana (Jay) was awesome!!! Very friendly, courteous and knowledgeable. She made sure I choosing decisions that were in my best interests. She is truly an asset to America's Best!
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March 2024 by lyn go
I recently had the pleasure of being assisted by Gabby at America's Best Contacts and Eyeglasses, and I must say, my experience was exceptional. Gabby's professionalism, knowledge, and genuine care for customers truly stood out.From the moment I walked in, Gabby greeted me warmly and listened attentively to my needs. She guided me through the selection process with patience and expertise, helping me find the perfect pair of glasses that not only suited my style but also met my vision requirements. all of the staff were amazing 10/10 experience
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March 2024 by Gregory Rodriguez
I have called the last 2 days to get an update on my glasses and was told they shipped on Wednesday and that they are going through the shipment they got yesterday still as of 245 pm. I have never had to wait this long to get my glasses before. I am truly disappointed and frustrated since I do not have any glasses to wear due to mine being broken.
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March 2024 by Investment Property Coach
Some good and some bad. I won't use them again once I use my vision plan benefits up.I saw a pair of glasses I liked, so decided to do the exam with them since they had the glasses I wanted. The eyeglasses were fine (a bit weird with those progressive lens, bit you get used to them), but the co facts were way off.I signed up for another appointment. They said since I have their vision club membership, it covers 2 eye exams, otherwise I would have to pay again. Like heck I will pay for another example because they got the wrong prescription (remember earlier when i said I wouldn't go here again?). Anyways, I had an appt at 4pm. By 515pm I still hadn't seen the Dr. The mediocrity. This was the newport news office for this 2nd visit, and the first visit was the hampton office. They weren't the worse in the entire world, but my other office is/was better.
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March 2024 by Melissa D.
I had a great experience at this location. They were fairly busy/understaffed when I visited but customer service was great. Chris was very friendly and chatted with me throughout my visit and thoroughly explained the process. I believe the manager assisted me when I was checking out and she was super friendly as well and did a great job explaining my benefits.
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March 2024 by Lee Hayes
The young lady who assisted me name Zaria was very professional and customer service was outstanding,
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March 2024 by Jeff Gower
Clean, professional and very well run. Excellent service
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March 2024 by Teresa McComas
My first time at American Best I was greeted by Alex, whom helped me finalized my selection and Moe who completed my measurement and order. Each employee was very welcoming even though it was closing time. The glasses arrived on time and pickup process was quick. Abigail adjusted the glasses for my comfort. I would use this location again. Newport News, Va., location.
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March 2024 by Keyra
My appointment was at 3 and I now have been here for two hours and have yet to get to get my eyes checked!!
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March 2024 by Kathaline Davis
The representative made no effort to keep within the confines of my insurance when it came to price. I ended up paying over 50 dollars of the amount my insurance had given me. I was very disappointed when I left. I didn't know that I needed an appointment to be seen. There was only one clerk and I had to wait some time. On top of all that, my glasses will not be ready for ten business days. I was so disappointed that I was tempted to cancel my entire order.
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February 2024 by Mike Santiful
Need mor people workin but nice folks
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February 2024 by Calvin B
I found some glasses I liked and they looked and fit great Zaria was great she helped us purchase the glasses she was fast! I loved my experience here at America’s best contacts&eyeglasses! ?
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February 2024 by Chelsea Nash
All employees were super nice and helpful
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February 2024 by Joshua Weatherman
They rescheduled me 3 times then had me waiting for 2 hrs.. I missed a very important appointment because they are so slow .. i will never be visiting this location ever again.. If you set an appointment for a certian time i expect to be seen at the time yall scheduled.. very unprofessional.. ill be taking my business elsewhere next time.. not happy at all
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February 2024 by samantha youmagul
So from the beginning, I came to the store on the wrong day!!! I was a week early for my appointment. Story of my life! I walk in and talk to Chris & Manny, they helped me with all my insurance info. Got me scheduled for the next day! Boom, the next day comes and they remembered me & get me signed in. I met with Alex who is amazing! Super gentle with the eye puff thing that I hate so much! Dr. Gandhi answered all my questions and made sure I knew what I needed to know before I checked out. I finally got to meet Moe, she is simply beautiful inside and out. She made sure to save me my money by taking the time to see which way would be most beneficial to me. I got to laugh with everyone I came in contact with. All they did was smile and helped me in whatever I needed! I’ll always come back as long as they are there!!! ?
