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October 2023 by J D
Went into the store today to do an online purchase return. I was quickly greeted by the store manager, Brandy, who was beyond helpful! She went out of her way to help me find some jeans that fit me very well, and her customer service was unmatched. I have to admit I am mostly an online shopper, and this was the first in-store experience I had had in a long time, and she made it very pleasant and enjoyable! Highly recommend going to see her for any of your clothing needs
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September 2023 by Matthew Lewis
Very nice clothing, the store has a nice modern feeling. But it's mostly women's clothing.
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March 2023 by kenzlee Chesnutt
Jill is amazing! Great customer service :)
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September 2022 by Zach Donavant
I had a wonderful experience Linsey was wonderful she helped me find everything I need and was great to talk to and overall just made my experience great
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July 2022 by Howard P
Do not use AE online for anything if you value your money! Went on and purchased a gift card for my daughter's birthday with the intention that she could just pick it up in store and make her purchase. Within hours of this transaction and them taking our money from our account they canceled the order saying that they had no gift cards available. I called to finding outwhat happened and was told they had no ide why this wouldve happened as they have plenty ofd them. They said our money would be returned in 2 to 3 days but now a full 8 days later they still refuse to return our money.....F for AR customer service!
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June 2022 by Hannah Hamilton
I called to schedule an interview, we set it up for a weekday afternoon. Nobody ever calls me after I took time out of my day and work schedule to attend the interview. I called two times and somebody kept answering the phone and hanging up. I think that is very rude and a waste of my time.
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April 2022 by Michael Coppedge
Nice store and the staff is very helpful
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January 2022 by Jazmin Giovanna
Spacious AE store they also sell Aerie. Not a lot of inventory. Not the stores fault. They're in a mall where there's not a lot of foot traffic so it results in lack of variety in their inventory. Sucks that it's the closest to me.
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December 2021 by Samantha Alvis
Terrible experience trying to make a return to the Patrick Henry mall Aerie. I was forced to return two things from two separate orders that was purchased with two separate cards, together. When I asked the employee to make these returns with two separate orders so the money could go back to the correct cards, she stated “well then I’d just have to start all over” (even though she would just have to rescan two things) I will NEVER shop at this store again, and they should make sure their employees are trained to make sure money goes back to the correct cards.
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October 2021 by Anell M
I don’t come here much anymore and was shopping for a birthday gift for a friend. I had looked throughout the store for a specific Jean and had no luck. Leann was so pleasant and helpful, she found what I needed it great time and her service was amazing. Will come back to deal with great customer service again.
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October 2021 by Katherine Walz
Great atmosphere very helpful
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July 2021 by Samantha White
Terrible experience trying to make a return to the Patrick Henry mall Aerie. I was forced to return two things from two separate orders that was purchased with two separate cards, together. When I asked the employee to make these returns with two separate orders so the money could go back to the correct cards, she stated “well then I’d just have to start all over” (even though she would just have to rescan two things) I will NEVER shop at this store again, and they should make sure their employees are trained to make sure money goes back to the correct cards.
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March 2021 by Charlie Buckets
Great Store! Very Clean
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March 2021 by Lucas Livingston
Never met a more friendly staff! Joey was awesome, Emma the manager was helpful, The Quieter short girl was stocking jeans over and over again which I appreciated (been there, done that); Overall had a great experience and I will definitely be coming here again!
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January 2021 by Alex Vargas
Most unprofessional store I've been to in years. Workers were discussing a coworkers divorce. On the clock. In the lobby. Near customers. Pretty sure his name was joey, but I never caught the girls name. Recommend retraining or replacing certain employees to better serve future customers. Good luck.