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“I have never been more satisfied with a bank. The customer service at this location goes above and beyond. I’ve had some issues that they were able to resolve immediately. Some of the so-called “larger” banks would do well to take lessons from Woodforest employees.”
“Great customer service. All the tellers are friendly and great you by name, I love that . Kevin is a great, he handles all our loans, accounts and takes time to go over new products and how to increase our savings. Luv that guy. You won't go wrong putting your money and trust here.”
“My experience with Woodforest Banking has been great. This morning my banker Joy really helped to complete a transaction I was having issues with. She was very patient and kind to me and I got a bright smile from her at the end that brought joy to me.”
“This is not the warmest First Citizens that I have visited, but I think the staff is Professional and that they are trying to be an efficient bank with a small town, friendly feel. I will commend Colleen on her extraordinary customer service and Keith is kind, once he get to know you. I would recommend this bank and I feel that they will only improve.”
“Outstanding service by Nate Young and team for expediting my home equity loan! They were very responsive, efficient and made every step easy for me. I will strongly consider them for all my future banking needs.”
“First Visit to the Credit Union since becoming a member and I must say it was a very pleasant experience, from initially walking into this Branch and unsure what to expect to the friendly Cashier.”
“This is my main banking branch and everyone is super helpful. I had a delicate matter regarding opening and closing a business account and Katheryn Hepler was there to help from start to finish. Thank you for the help!”
“Shannon is always a bright spot at the Sycamore Square branch. Aside from her smile while helping with everyday transactions, she is consistently patient with any out of the ordinary questions and concerns, and will direct me to someone else if she doesn’t have the answer. Well done!”
“Good Morning!I just want to say that the outstanding crew at this location are "AWESOME"!! Mrs. Angie, Mrs. Denise and the "AWESOME" staff are the best. They are very super helpful, always greet you with a smile, have "EXCEPTIONAL CUSTOMER SERVICE" and always go the "EXTRA MILE" for their CUSTOMER'S!! I'm so glad to be a part of their family they realy care about their customer's!! Thank you so much guy's!!Caring is Sharing,Carmine Talley”
10AM - 6PM
14501 Hancock Village St, Chesterfield
Banks
“I typically bank at another location, but their debit card machine was down and I was referred to this location. The staff and experience was more than satisfactory! It was outstanding! I rave about the Chattanooga location, but the Hancock Plaza location is excellent also. Both locations are in uniform with their superior customer service and eagerness to help. I love this bank!!”
“Adding 5 stars because people give 1 star for the dumbest reasons. I don't work here. I just hate people who suck at giving proper reviews and want to help negate that.”
“I was with Wells Fargo for a few years and they did not work with me with any kind of credit line or credit card for my business. Since starting with Essex they opened up a credit line, credit cards and home equity line with no problem. They are top notch on working with small businesses.”
9AM - 2PM 3 - 5PM
9960 Midlothian Tpke, Richmond
Banks
“The Ladies at the Mechanicsville branch are so helpful and very nice every time I see them. I was having issues logging in to the online banking because my phone number on file is currently off and the ladies was able to reset everything for me Thanks”
“When Wachovia came under new ownership the level of customer service I had been accustomed to dropped. I didn't want to, but I had to switch banks. I am not a large customer, but I am greeted by name when I come in. There have been several problems, my fault, not Union's, that they have helped me work through. I am very happy I made the switch.”
“I had some business to take care of with Atlantic Union. I went in along with my mother and met Mr Brown. He was extremely helpful he was extremely concerned about the situation took care of our business he handled it perfectly I'm very pleased with how they took care of our business. I would suggest Atlantic Union if you would like to do some banking but it's just my opinion thank you Mr Brown was very knowledgeable about the concerns we had and he took care of them”
“Our small business uses this bank. It's sooooooo nice to speak to people and explain what you need. Also, it's very convenient (ex. you lose your debit card, you go to the branch and they make you a new one, - THE SAME DAY!) We have also gotten referrals from the branch for business.”
“I had the privilege to be assisted by one of the associates, Shanniah. She was professional and caring into helping me. She was persistent and gave me an immaculate customer service experience.”
9 AM - 5 PM
3640 Call Federal Dr # 100, Midlothian
Banks
“My family and I conduct bank business with multiple financial institutions. As a Call Federal member for 5 years, alleged 'financial firms' have nothing that compares with the Premium service at Call Federal.”
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“I have used Village Bank for my coffee roasting company since we have started. Everyone at my local branch is always helpful. Thanks for providing a great banking experience!”