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February 2024 by Michael Wells
Have used them for several years and they have always delivered. They are always friendly and honest. I tried to make an appointment for my son's car today because the windshield wipers weren't working. I thought the motor was shot but They told me to try something at home before making an appointment and it worked. They probably could have taken me for a hundred or so if they wanted. I will never use a different service.
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December 2023 by Rose T.
Eddie at Titan auto is the best. My husband and I just recently discovered that this place and it's only 5 minutes from our house. They are so much more reasonable than the dealership. I highly recommend them.
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December 2023 by Dana Mishoe
Made appt for inspection fixes honest and trustworthy ! Highly recommended! Dana Mishoe
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December 2023 by Marion Manski
Great service. Warm and friend staff. They do great work.
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December 2023 by Judy Madgar
I had my third service at Titan and all 3 services were terrific! I’m new to the Richmond area & I’m so happy I’ve found a reliable full car service place to go! Thanks for the amazing service to the entire Titan Team♥️Services: Steering & suspension repair
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November 2023 by Kyle J.
Took my classic car here for some routine stuff. They ended up talking me into a bunch of repairs that I did not intend to make. A few days into having my car they call me to let me know that they damaged the fenders and tried to blame it on the car, pretty sure they put it on the lift and dropped it to loosen bolts up. A trick alot of auto repair shops do without the customer knowing it. Then they blamed it on the paint job...amazing how nothing was there fault, I took my car to them with no damage and left with damage they caused and I was stuck dealing with it. The owner told me to take him to court if I wanted them to pay for it. I wouldn't bring your car to this place unless you want to overpay and risk damage that they won't take responsibility for.
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November 2023 by Wanda Harris
Good place, kept me updated on my vehicle100give you 5stars
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November 2023 by Jo Anne Pugh
Always receive top notch service!Services: Air & cabin filter replacement
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September 2023 by Kayla Janosik
Excellent car and customer service. Highly recommend!! Went in for a scheduled oil change. They got my car back on time, had a comfortable waiting area with water, and provided pictures of various inspections on my car as they completed the oil change. The service was reasonably priced, and I was out within an hour. Will be a return customer
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September 2023 by Benjamin Rice
I want to pass along my sincere thanks for performing the 100k mile service on my truck. You did a great job and the truck’s throttle response is back to new. This team has taken great care of my vehicles over the past two years. I’m trusting y’all to get my truck to 200k miles.
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September 2023 by Richard Klein
Great customer service. No one likes spending money on vehicle repairs. However, it comes with owning one. When you find a auto shop that you trust stick with them. Titan on Hull st is just such a shop. They are up front and honest. If it needs to be done it needs to be done. Safety first. They will tell you what has to be done and what should be done. Make an appointment and it will get taken care of as quickly as possible.Thank you Titan. Much appreciated
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July 2023 by Danielle J.
TLDR: I really liked the people and the service. I recommend!To start, I was able to make an appointment within a week of calling. They were very friendly and made sure to get all the details of my vehicle to ensure they would have the necessary parts and oil. I asked if there was somewhere I could sit and work while I waited and was told yes. I arrived a tad earlier than my appointment (like 15 minutes). Upon arrival there was only 1 parking spot available, luckily I drive a small car and could fit into the space. Unsure where I would've gone if that wasn't the case. They took my vehicle back right away and checked me in. I sat in the lounge area. They have a fridge with complimentary bottled water, a coffee machine, a couch and couple of chairs and a tv. There was a smaller more private space that was next to this area with a rocking chair and space for kids to play. Nothing fancy but the Wi-Fi worked great for my VPN. They also have pictures and info about each of the employees. This is a nice touch and helped me know who was helping me. I received a text when they completed service and it gave me a link. At the link was a picture of my car and then the report of everything. I mean everything. For the tires it gave me each tires pressure along with a picture of each tire's tread. Picture of the engine. Picture of the fluids and how it compares to what it should look like. A full report with visual confirmation of everything. Very much appreciated.At checkout they explained everything they did and saw. Also explained their comprehensive rewards program that I enrolled in. Fair pricing. Overall I felt respected and that they were fair. They care about customer service and taking care of the vehicle. I will definitely be back.
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July 2023 by Sean O.
These guys are polite, honest, and explain things very nicely. When I drop off my car and want to wait the service advisor comes into the waiting room to explain things. I appreciate the fact that when I am only getting an oil change, for instance, they check over the car to see if it needs anything else.
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July 2023 by Sneaky Bruh
Been taking my car here for over a year and they do a great job. Not pushy even if they do find things that could be fixed/maintained. Over all great mechanic shop.
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July 2023 by Michael Clapper
I have been using Titan Auto now, for about 6 years. They always provide excellent, reliable service. I have great confidence in their service and expertise.Service: Auto maintenance
