July 2021 by Jeffrey Miller
These folks did a nice job of installing our new cabinets, which cost quite a lot more than comparable brands elsewhere. I wanted to support a local small business, so I went ahead and placed my $17,000 plus order. The granite countertop installation was done by a team Cabinet Works hired, but did not supervise. Contrary to my specific request that no heavy vehicles cross our lawn and septic drain field, the unsupervised granite installer team did exactly what we’d requested they not do, and drove their very heavy trick with crane ove the front lawn, leaving deep ruts in it and possibly damaging our septic system, for which the extent of damage won’t be known until the house plumbing is connected. I understand that sometimes things don’t turn out well when dealing with retailers, but I do not understand why the owner was so rude and unwilling to apologise for the damages. In fact, her only response was that “we are not responsible for any damage caused by our installers.” Wow. In addition to abdicating any responsibility, she insisted I drive out to her store to write out a cheque for the second half of the $17k. I explained that we were out of town, and that it would be better for us if we could simply provide credit card info over the phone, using the same credit card we’d used to pay for the first half (deposit) of the $17k. Her reasoning was that she didn’t want to pay a percentage to Visa. Bottom line, although I like the new cabinets, I cannot recommend a firm that is so uncaring and so customer service adverse. Their overwhelming concern is getting their money, and avoiding any responsibility for their gross negligence.
