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February 2024 by Miles Richardson
Had an issue with my phone and was extremely frustrated. Ethan was polite, cordial, and patient. I thought I was going to have to go higher up the chain to get my issue resolved and Ethan was able to help me right here at the lake. Day saved and problem resolved. Thanks Ethan.
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February 2024 by Monica
Ethan was excellent, friendly , patient, and very knowleageable
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January 2024 by Michele Clatterbuck
Stopped by this local Verizon store to activate a mobile hotspot. Customer service was great! No wait time and the Verizon sales person even saved me $20/month on my service!
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October 2023 by Noel Tucker
Jami and Nash did a wonderful job assisting me and troubleshooting my new mobile device.
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October 2023 by Kimberly Grimm
The worse customer service! I'll go to Ashland or all the way to Richmond before I'll go back there! They screwed up my account too many times!
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October 2023 by Sarah Goodson
Jami was so helpful and went above and beyond with her service.We had problems with transferring data with an old phone and she didn't give up until the issue was resolved.She clearly explained prices and made transitioning go smoothly. She was pleasant to work with and we highly recommend coming in for any phone needs.
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October 2023 by Sabra Zeigler
I do not visit the Mineral Verizon store often but when I’ve needed to Jami and her staff are always accommodating, knowledgeable, friendly and patient. I would recommend their services.My only recommendation or rather a suggestion to Verizon when upgrading is please have the hidden costs made more visible. Jami was accommodating and explained fee changes.
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October 2023 by Kortney Alexander
Wow! Jami and the team at Verizon saved us from a nightmare with another carrier. She was professional and thorough with plans, information, and protection. She was personable and made us feel comfortable during the transition. She set us realistic expectations for our plan and was able to exceed those with us. Thank you Lake Anna Wireless Zone Verizon! Mineral Virginia
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September 2023 by Mason Cox
Tyler, Nash and Jami were such a pleasure and extremely helpful when I wanted to switch from my previous phone plan to another. I would truly recommend awe’re such a pleasure and extremely helpful when I wanted to switch from my previous phone plan to another. I would truly recommend the staff to take my business and help me along my process and the other week. Good job guys.
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September 2023 by Keli Rowsey
This is the best Verizon store by far! These ladies, Lianna Lebrun and Jamie Newton are nothing short of AMAZING!!! They were patient, kind, and so helpful! Every single time I come in there, I am greeted by such a warm welcome! I never feel rushed, as they always take their time to figure out a solution! They were troubleshooting trying to help me any way they could! They always go above and beyond to help the customers! This is why I will always support this store! Thank you for always taking care of our family! You all are the best! ❤️
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August 2023 by Daniel Butler
I came in and Tyler Bush helped me get my daughter, wife and myself all new phones and set them up. He was an excellent representative for the store. Full of knowledge of the different products and helpful with making decisions. Thanks Tyler
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July 2023 by Kari Miracle
Great service everyone there was great help with making us understand all details with our new phones and more importantly dealt with my husband well lol
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March 2023 by James Hensel
Leanna and the crew at the Mineral Va. location are great … they go above and beyond for you!Highly recommend!
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March 2023 by Kasey Ferguson
Horrible customer service. I went in looking for an upgrade for my phone. They gave me and my family a hard time because they wanted us to upgrade our plan but it would cost us more money so there was no point. So the guy goes back with some lame excuse and comes back with the manager. The manager was more rude than he was. She didn’t greet us or say anything other than “why won’t you upgrade your plan” and very rude for that matter. We continued by saying because it’s cheaper to stay on the plan we have now. There’s no point we have everything we need on this plan. So then she proceeds by saying well we can’t give you anything for your phone which doesn’t make sense since my phone was an iPhone 12. So I said well that’s fine I’ll just pay for it. Then she goes if you want us to transfer the data it’s going to cost you $49.99. Um excuse me? Since when did this become a thing. So I said well I can just transfer the data at home. Their customer service is awful and next time I want to upgrade my phone I’ll just go to the Apple Store where customer service is of high value and they value their customers. If Verizon keeps up with this awful service then I will switch to a different service all together where my business is valued and I’m not treated as inconvenient because I’m happy with my current plan.
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March 2023 by Travis Kane
I have been doing business with this store for years. Lianna Southern has always been my go to. She is the epitome of professionalism. She is very personable. Customer service is top notch. Her team/staff is great as well. What an awesome staff. This is the only store I deal with. Lianna and her crew are the best. Top Notch!!!
