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June 2024 by Alexandra Portillo
Do they speak Spanish in this bank?
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March 2021 by Brent Reese
Customer service, or lack thereof goes a long ways. I am not a Wells Fargo customer, and recently had a 3 year old who desperately needed a restroom. I hurried into the lobby where I was told they did not have anything we could use without much compassion for a parent in a bind. This impression will stick with me for a long time, and will certainly weigh into my decision to remain a non Wells Fargo customer.
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October 2020 by K S
Friendly staff, short wait time, plenty of parking
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December 2019 by Kevin Smith
Friendly staff, short wait time, plenty of parking
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November 2019 by Isaac Wood
I needed a simple letter from the bank manager indicated my business checking account number, routing number and tax-ID that I could submit to Medicare. She was on the phone and unavailable so an extremely courteous representative attempted to help me. However, he did not know what to do. Within minute, the bank manager was off of the phone and told the representative to complete a form which did not include the information I needed. The bank was not busy and the manager just wandered around. She never came to check and see if my needs were being met or if the representative needed help. The form was not correct for the purposes of Medicare. I have been a customer through the various iterations of Wells Fargo since the 1970's. I have personal, joint and business checking accounts with them; ,mortgage; credit card; savings account; and a very large sum of money managed by their financial planner. However, that is irrelevant. What the bank manager did should not happen to any customer--it is extremely poor service. Luckily, I was able to call my Wells Fargo financial advisor this morning and I had the letter in hand this afternoon. This bank manager needs some serious remediation is customer service. Others won't be so lucky to have an inside contact who is there to provide service.
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August 2019 by G Jackson
Had an issue with the ATM, but Brooke came to the rescue and made sure everything was ok and got my card back to me! She’s the best.
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August 2019 by Neal
Had an issue with the ATM, but Brooke came to the rescue and made sure everything was ok and got my card back to me! She’s the best.
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May 2019 by Joshua Hoover
Not sure how this bank has gotten mixed reviews, but I went in there for the first time today and Brooke who is the branch manager was very helpful and very polite. They were somewhat busy, but I only had to wait about 5 minutes to speak with someone. I highly recommend going to this branch over some of the others in the area. As someone who has dealt with Wells Fargo For many years now I can say they have made huge strides in their customer service.
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August 2017 by Da'man Nats
Clean, quiet & employees very helpful & polite.
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July 2017 by Michelle Cosby
Walked into this location on last week to Cash a check with a lady name brittany she was very polite and well respected.I had a rough morning but before I left out Wells Fargo she definitely put a smile on my face walking out the bank also the personal bankers was nice as I enter into Wells Fargo.Im not from Richmond va I was visiting family on last week but if I lived here I will definitely make this my home bank.
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July 2017 by Angela Newman
I had 169$ in ones trying to deposit into savings and Brittany was I guess training? She made me feel like I was an inconvenience and you can tell mood changed as soon as I showed her the ones. Will not be returning to this location.
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June 2017 by Olander Fleming
Great staff
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May 2017 by Stan M.
Clean, quiet & employees are very Polite & helpful. Most morning are pretty slow not much foot traffic in branch but the ATM drive thru can get a busy during PM rush hour work traffic.
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May 2017 by Nervuus _99
Clean, quiet & employees very helpful & polite.
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September 2015 by Nathan Karr
Great bank! I have a few different banks due to business accounts and Wells Fargo has been a great banking partner, specifically at the Westchester Commons location.
