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March 2024 by Morgan
Grace costs you nothing, but it seems they have none to give. We had an 11:30 appointment on a Saturday, and unfortunately arrived 7 minutes late, baby in tow. I understand that timeliness is important, and I do my best to be early or on time to all appointments; however, we have an infant and all parents know that sometimes things happen on the way out the door and you just can’t leave when you expect to. We were told by the banker immediately upon arrival that we could not accomplish what we came in for because there was not enough time left in the workday. He even pointedly looked at his watch before returning my handshake. He then said, “Even if you had walked in the door on time, we still may not have had enough time for everything.”
What I don’t understand is that I talked to this same man on the phone earlier in the week. He knew when my appointment time was, and the tasks we were trying to accomplish. Why wasn’t I told on the phone that these things would have been better suited for an earlier time slot? I would have moved my appointment up. But instead I was greeted like I was an incompetent inconvenience, and told I would have to come back to finish our appointment. Which, by the way, I won’t be doing.
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February 2024 by No Park
2/29/2024 11:50 amTerrible customer service from Jamiliah.I feel like I've been discriminated against.
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May 2023 by Dana Gould
Understaffed, long waits., But staff is friendly and competent.
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April 2023 by Kacie Rind
Shout out to Jamiliah; she was very friendly and processed my transaction quickly
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August 2022 by Anna DeJarnette
Great Bank!
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October 2021 by Alex
Maybe try having more than 2 tellers to run this whole bank!!?? SLOWWWWWWWWWWWWW
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July 2021 by Rula Saba Sorenson
The worst customer service. Incredibly long wait times at the drive through. Bank elsewhere if you can.
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March 2021 by Gary Lee
Gabriel, your conversation with me on 3/15 was inappropriate, confusing, and embarrassing.To whom it may concern, this branch should find a new manager.
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March 2021 by Gary
Alison has trouble doing her job.
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January 2021 by Jackie F.
I called the Wells Fargo in Midlothian and was told that they were too busy to execute a wire transfer. The associate said that I would have to deposit the necessary cash and then wire it on the WF app. I told her the amount of the wire transfer. I did as I was instructed-driving to the bank and going through the drive-through to deposit the cash. I sat in the bank parking lot and went through the process of setting up the wire. It was pending when I left. The money was taken out of my account but then later credited. Evidently, there is a daily limit. This was a time-sensitive transfer and it would have been helpful if she had let me know that the amount would exceed the online wire limit. I will be closing both of my accounts with them.
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January 2021 by Kathy Rose
Tried setting up my online access with a customer service representative over the phone and got nowhere. Provided all the information they asked for and they still cannot help me with setting up online access with my account that I already have with Wells Fargo. The only help and advice they gave me was I needed to step into a branch to be helped. Extremely frustrating. Will no longer be banking with Wells Fargo
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September 2020 by Jessica L.
Unbelievable on the wait un real to have 4 lanes open and yet still wait 35mins in line!!!!! Wow
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August 2020 by Katherine Gabin
The manager has been very helpful in resolving a hacking of my credit card. Employees are always cheerful and helpful.
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October 2019 by Sandy Owens
Very friendly and helpful staff!
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September 2019 by Maiesha Hawkins
It was ok
