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February 2024 by david andrews
Great experience see Ashley
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February 2024 by Terri Rainey
Lorenzo was terrific in setting my up with my new phone. Very helpful and professional. He has alot of patient.
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February 2024 by Anna Oberoi
SCAM and SCUM store. My 77 year old father went there to get help with one of his apps that was not opening properly (turns out he had to clear out a few spammy apps) and the person there said they would charge him $30 to do some technical troubleshooting. He called me and I ask him to ask the rep if this was an ACTUAL Verizon store or an authorized reseller/partner. HE LIED to my father stating this was an actual Verizon store. Tried to take advantage of an elderly person who lacked some basic technical abilities. Steer clear of this scummy place. They should be ashamed of themselves!
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December 2023 by Jan Lucas
I had to wait 2 hrs to get service. There was only 1 employee in the store which was Brycen and a trainee Tanner who could o ly observe. Both were expectional in thier demeaner and attitude. These two young men were professional and polite, knowledgable and were able to mulitask and and with all that said I still was in the store 2 hrs. Both sales associates deserve 10 stars for the service I recieved. Management and owner of the store, really not even 1 star. I love the owners response to the previous reviewer who gave 1 star for the same reason and how they are sorry thier experience was less than ideal- really? I had to pay 192.00 whaich had nothing to do with the payment of the phone. All junk fees. Its not the previous reviewer's less than ideal experience its everyone's less than ideal experience that comes into your store. Corporate greed at its finest at the Verizon store.
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November 2023 by Al B Umen
Understaffed. I had to leave yesterday after waiting in line and now I’m back with another long wait.
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November 2023 by Megan Kocher
We were really disappointed with the service here. We went in to trade in a phone and purchase a new phone and the kid who was working at the time didn’t seem to have any idea what he was doing - ended up charging us to pay off the trade in and then DIDNT TAKE THE TRADE IN. He also charged us four times for the set up fee. We had to go back in for the manager to fix everything. We are still waiting on the district manager to reverse another restocking fee they owe us.
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November 2023 by Crys WhiteWelton
Sincere was amazing
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November 2023 by Lunaria Soleil
Only has one person working on the floor and had to wait over an hour and a half to get any help. They reserved an item I ordered at this location and I had no choice but to wait while the only person on the floor did their best. They need to hire more people for this location or something. Damn.
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November 2023 by Charlie James
SINCERE HICKS WAS ANAZING
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October 2023 by Gina Adams
If I could give 0 starts I would. I have been trying to get a refund for 3 months and I keep getting the run around. They will state that it will take another month. I paid cash and just want my money back. This is the WORST COMPANY EVER do not purchase from VICTRA.
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October 2023 by Andrew Kennel
Ian was dope, I don't knowif I've ever met another store worker who was as chill and personable. Juggling customers while managing to make each one feel like a favorite customer, impressive stuff man!
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October 2023 by Sharon Szydlowski
Many thanks to Lorenzo Agostinelli for his help with my phone when I visited this store in July. He was extremely helpful and answered my questions happily. I will return to this store!
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August 2023 by Louis Williams
Lorenzo is a very knowledgeable, very thorough CSR. Also very adept in multitasking without taking away from a great customer experience! Well done!
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August 2023 by Gabrielle Downey
Lorenzo was so helpful, I had an almost unfixable problem and not only came in with a phone that did not work but unexpectedly left with a brand new one and even opened a new line on my account. It was worth it and I never would have knew what do without his help. A++ service
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July 2023 by Tashia Doggett
My experience was amazing! The sales rep was more than excellent!
