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October 2024 by Dapri Marks
Came into Value City off Midlothian and Hugeunot to look at bedroom sets. The Manager, Jeff, who was simply filling in from his Fredericksburg store, was completely helpful, knowledgeable and sweet. He showed me what to look for regarding picking out valuable pieces, while maintaining reasonable pricing. He was a joy to interact with! Thanks a million Jeff!?
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October 2024 by Robbie Drum
We looked around for s bit. We found what we wanted. The sales woman helped us put the package together. We had it a week later in our home. Thanks again
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October 2024 by autumn
Awesome is an understatement….
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October 2024 by Mercedes Howlett
From the Showroom to my Home I had a Wonderful Experience! The delivery team was quick & efficient!
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October 2024 by Ronald Wright sr
It took 2 weeks 8 hours at value City to get one lamp they couldn't find the lamp he was sitting in their face
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October 2024 by ZC Houff
Horrible service and did not follow through with delivery times they promised.
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October 2024 by Christine Houff
Worked with Bill Donohue at this location where I bought numerous pieces of furniture to furnish my new home. Figured out a delivery date that was a month out. Delivery day come and it was us calling and trying to find where our furniture was. Was informed that we had to wait two more months for furniture. I would look elsewhere where.
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October 2024 by Chris Bastaich
Ordered furniture and was told a date for delivery. The date comes and was given attitude and was told i still had to wait two more months.
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October 2024 by Wadeisha Trisvan
I love the store and the guys who deliver they are nice and respectful and they did a great job
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October 2024 by Sonia Winston
The delivery team was very professional and helpful. They helped us to take the bed that we had in the bedroom out. They were very quick and efficient with the set up of the bed and the rest of the bedroom furniture. I rated this four stars instead of five due to the fact that we ordered the entire set back in June, but the bed was not delivered until October. The delivery date kept getting pushed back for the bed. Other than that, our experience was a good one and, we would definitely return back. The quality is good for then price we paid.
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October 2024 by Ricky Bobby
We knew exactly what we wanted so there wasn’t much “help” we needed. The staff approached us as soon as we walked in and the transaction was quick and smooth.
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October 2024 by Jacqualynn Ellis
Excellent service from start to finish! My sales person was great and delivery team was awesome.
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September 2024 by Stephanie Speidel
Jim was great. He welcomed us at the door, pointed us in the direction of sofas, and let us just browse. He was easy to find when we had questions. He didn't pressure us into making a purchase. Prices are a little high, but furniture is durable and built to last. We will definitely be using them for our future purchases.
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September 2024 by Sharon L
Options in store were great, our sales rep Joy was very accomadating and knowledgeable, and the delivery team provided exceptional service.
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August 2024 by Brandon Driver
Let me start off by saying Thank you to Katie. From the moment I walked into the store, she was there to listen. My wife has polycystic kidney disease as well has I have a 6 week old newborn at home. In this sense, my family needed a new stiffer couch (since the once that we have can only have the lining down so many times with fishing wire to prevent it from giving out). With medical bills for my wife and new born, baby supplies, groceries, a mortgage and bills, I only had so much in my wife's and my budget for a new couch. After Katie spoke with her manager, there didn't seem to be any wiggle room in the price. I understood and thanked Katie for her time. That couch price was just slightly out reach for my family to afford. What Katie did next I've never experienced in my life. Katie asked me how much I needed help with. 1) asking a stranger how much they needed help with 2) actually going through with it are two things you just don't see. She the let me know if 150 out of her pocket would be justifiable and if that would help my family. This wasn't a sale anymore. Katie genuinely wanted to help me and my family. This transaction wasn't about putting money in Katie's pocket. It was a transaction to give my wife a second of ease on her lower back so she's not crying in pain. It was a transaction that would help my wife get up off the couch after feeding my son and no stay sunk in. It was a transaction of good faith and trust. I don't personally need an expensive couch, mattress and or living style. But when your wife is suffering on a daily basis, you have a 6 weeker at home and drowning in medical bill / bills in general, to have someone like Katie give out of her own pocket was truly mind blowing. I will never forget this and Katie's selfless act. Not for a sale but for a moment of peace of mind for my wife while I have to be at work ( not being able to be there to assist her and take care of my son). Thank you once again for everything.
