-
August 2024 by Les
Denise helped me with some Amazon returns. I was not familiar with the process, but she was very knowledgeable and professional. She made my day easier and my return simple.
Thanks Denise
Les Hughbanks
-
August 2024 by Shaun Hines
I recently had the pleasure of visiting the UPS Store at 14241 Midlothian Tpke, Midlothian, VA 23113, and I have to commend the exceptional service provided by one of the sales representatives. Even though I mistakenly came to the UPS Store instead of FedEx, she went above and beyond to assist me. My package was untapped and unprepared, but she kindly took care of everything with a smile. Her professionalism and willingness to help made a potentially stressful situation completely stress-free. I’m very grateful for her assistance and will definitely choose this UPS Store for my future needs!
-
August 2024 by Karen Mullins
I am very disappointed with the service I am receiving from a lost package.
I sent my son the checks he received from university for his research work as he is away at school. I chose UPS because of the tracking ability and insurance, so am very disappointed that it has been over a week and have not received any response or resolution. As a graduate student those funds are critical and the run around ame indifference I’ve received is extremely disappointing. I have called 3 different corporate numbers, sent messages through social media and attempted to send an email through the UPS site, but kept receiving a “bad gateway” message. I’ve been repeatedly referred back to the store with no resolution. I have been a long time patron of this store using the services several times a month, but this experience has been unnerving and I can not recommend the store to anyone.
-
July 2024 by Frederic Nelson
Keely and Carter… vibrant, interactive, courteous and professional. Quick wit on their feet, greeted everyone equally with a genuine smile and prompt service. Exudes the spirit advertised and exemplified a can do attitude. Invest in their future.
-
July 2024 by Naehna
The worker was extremely friendly and natural to talk to! He did a great job explaining the process of international shipping and getting me the best deal! I was super pleasantly surprised that they are doing 30% of international shipping! I have mailed documents to South Korea a bunch of times before, and this process was the most smooth and inexpensive. I know my documents are in safe hands!
-
June 2024 by Frank Ernesto IV
Denise was great to work with a whole staff seemed to be really into their jobs. Fast and easy process.
-
June 2024 by Karen Dickinson
Friendly and efficient service!
-
June 2024 by Donald Martinez
UPS employee, Carter, was very helpful!
-
June 2024 by B G
Quality of service depends on who is working. Some times outstanding, other times average.
-
June 2024 by Lee B
Inquired about international shipping looking for options and explanations a as free looking on the website. First thing I was told was “have I tried DHL ? Then offered brochure such a waste of time.
-
May 2024 by Dan Quiram
Fast service
-
May 2024 by Michelle Gibson
Great customer service at this location!
-
May 2024 by Claire Baldwin
I’ve been to this location quite a few times and have always had excellent service which keeps me coming back. Kudos!
-
May 2024 by Shannon Baine
The staff is always nice, friendly, and very helpful.
-
May 2024 by Rachel B
They are always friendly and efficient.
