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May 2023 by JUDY NUNNALLY
Branch manager left the branch and went to winterfield branch leaving no one in authority or knowledge of how to assist non profit accounts. Sent us to winterfield, she had on ripped jeans, unprofessional and said I don't know why you have heartburn over. Accounts are over 8 years old and just now asking to sign this document. Closing two CD's and savings. Good bye to a poorly ran bank.
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December 2022 by J T
Plain and simple..I miss Essex Bank Bank. This bank branch is not as friendly and informative as the previous branch. I will not continue to bank with them in 2022. If you are a small business owner..please bank elsewhere.
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December 2022 by Jeremy Horn
Finally we have United Banks here in Richmond
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December 2022 by Kevin King
I banked with Essex for years and it was always a pleasure. United took over and they switched my account to a plan that took 10 dollars a month from me. They told me they made the desicion to move my account to the best fitting account. It just so happens it worked out best for them. They refused to return the money they stole from me. I closed my account the day after I found out. What a shame they chose the plan and flat out stole my money. Wish Essex was still around. They were good people
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December 2021 by James “Boots” Campbell
Wow what an experience went through the drive-thru today to withdraw some money ask if they could give us the last 2 months of the statements for refinance on their mortgage we have over $10,000 in our savings account because they charge us $2 to get the copies
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December 2021 by Mikey
The staff is really friendly but their ATM has not been working after 5 pm for a month now. Not sure what that is about.
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December 2021 by Lisa Mallory
Outstanding customer service! They always answer the phone when I call!!
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December 2020 by David Alloway
I was with Wells Fargo for a few years and they did not work with me with any kind of credit line or credit card for my business. Since starting with Essex they opened up a credit line, credit cards and home equity line with no problem. They are top notch on working with small businesses.
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December 2019 by Summer Stone
Sue and Will were very helpful! They were very patient with me during a long process. Highly recommend going to Essex bank and working with them!
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December 2018 by Charles Driest
Beautiful new branch!
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December 2018 by Pamela Losada
Outstanding customer service!
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December 2018 by Terrence Foster
I love my bank
