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February 2024 by Christina Jay
THE BANK IS Foreign owned! 100% Sociedad Nacional de Inversiones, S.A., a Honduran company owns 55 percent of the bank's total shares, with the remaining shares held by Belizean and Honduran investors.They are Lazy and do not look out for their customers. ZERO customer service! More to come
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January 2024 by Keith Gordon
Very slow
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January 2024 by Townsend Wilburn
Very poor customer service.
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December 2023 by Chad
Ive banked here for years. To come in on a friday and have one teller on the window and one at the desks with a lady just wondering around not doing anything amd helping is wortless. Think it's time to move banks
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August 2023 by Curstavia L.
Do not bank here, They literally closed my account without notice. The rep then told me that I did not provide enough information to verify my identity after I gave him SSN, DOB, and address. Run far away from this bank!!!
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August 2022 by G M
No customer service
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August 2022 by Google user
My favorite Banking Institution. The staff is amazing especially Lora
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February 2022 by Anita Restores Hair
My favorite Banking Institution. The staff is amazing especially Lora
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January 2021 by John L.
We left Wells Fargo after 20 years 1.5 years ago to come to AUB. I wish we NEVER made that mistake! First, the people who run the "points" one gets for using the credit card are a absolute "fly by night" group. When you call the company to ask any questions, you have to listen to two sales pitches about items, then they put you on hold. 22 minutes later, I hung up. Then I get l a notification that they are discontinuing the program. Then comes the ATM- If you want to get your checking and savings balance, this dinosaur of a machine (I think it's powered by hamsters running on a wheel for power) makes you go through the whole identification process/pin number TWICE! That's right- one transaction per card use. What a bunch of horse hockey! Last, they have all the OPEN signs blazing green- and ONE teller working. I just waited 23 minutes in line to make a transaction. That is UNACCEPTABLE! Yeah, yeah- I know... "It's like that because of Covid!". NOT! No such animal! It was like this BEFORE the virus! Get your act together, AUB! Your worse than Wells Fargo! And that's bad...
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April 2019 by John Ennis
Every experience I've had here has been positive - the staff are knowledgeable and very friendly.
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June 2018 by Sharrie M.
I had a recent interaction with a sales and service representative via email after trying to open an account online. I have opened bank accounts online numerous times before (with this and other banks) and NEVER had a problem. I am not faulting the bank for taking privacy and security measures, however, I am faulting the employee for the lack of professionalism. The tone of the email I received after making an inquiry about the application process was cold and unprofessional. The individual did not answer my question but kept restating the information that was in the original email. I am thankful the bank takes privacy and security seriously, but this individual could use some lessons in email etiquette. There was no greeting, empathy, and the person did not leave his/her name in the email. I have been a customer previously and I was excited to return as a customer, but this interaction is far from the service I have previously received. I really wanted to return to the bank, but if today's interactions are indicative of the service I will receive, I definitely need to think twice.
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January 2018 by Al Alahmadi
The employees in this branch has no manners. Go to another place.
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September 2016 by Bill Deutsch
The folks at this branch are simply the nicest, most helpful people that you can work with.
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June 2016 by Samantha Parker
Worst bank ever. The staff at this location seems to think they're above their customers. I was treated so rudely on numerous occasions that I felt the need to close my account and bank elsewhere.
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December 2012 by James Hastings
This is the bank for me !!!!!!!!! The bank I was using pulled out of my area , so the closest one was in short pump , time for new bank. So I started my day going to each bank , but not in a three piece suit , 1 st made me Waite 25 minutes ,while the two people took care of personal business . Then showed me very little. Then went to 2nd Bank just about the same but only took 10 minutes , but the person helping did not know all the answers to some of my questions. She told me I could come back and make an appointment for another day. Then I walked into Union First Market , and man what service, you would have thought I was dressed up in a suit , and had a lot of money. They were so helpful with all the information I needed that I was set up that day with what I needed. Was told what to bring with me and exactly what I needed to do, and also printed the instruction. Chris did all the work and the next day my wife and I showed up and was out the door in 20 minutes . 15 minutes of that was questions we had about other issues and what to do and Chris guides us through what to do and gave us all we needed. So we took care of that , of course , with my new bank. Chris and the rest of the persons working at this bank are so helpful and always smiling and eager to help you no matter what you look like or how much money you have or don't have. I have dealt with a lot of banks , this is the BEST ONE EVER . Thank you Chris , you and the staff are the best .
