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August 2024 by Miguelangel Melendez
They damaged my rearview mirror on my truck due to their defective machine and they still didn't respond to me.
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August 2024 by Teresa garcia
My husbands vehicle was damaged on 07/21/2024 by a malfunction of this car wash. The company agreed to pay for damages, we complied with all their request and submitted all the asked for. We have yet to hear from them. Numerous attempts have been made to reach to them without success! This is extremely frustrating especially because it was due to malfunction of their equipment. We keep getting the run around, after the estimate was submitted now they are asking for a second estimate to compare prices! They should have a n appraiser check it if that’s their worry instead of having the customer do their work. I will now submit this to my car insurance and have them deal with these people.
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August 2024 by Marie Gerdes
Very pleasant attendants, cloths and vacuums available to use. Reasonable price.
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August 2024 by M Hayes
First & last time going through this car wash today. One attendant at the payment kiosk, one in the wash bay guiding cars into the conveyor. Once the wash started your vehicle is locked in. After going through at least one set of scrubbers the passenger side mirror was "knocked" in to the point I felt it was necessary to take a picture for documentation.
I pulled over to inspect and found paint missing. This is on a vehicle with around 7k miles. A third attendant inside their office area filed a report but basically stated it's common for mirrors to fold in, unlikely their equipment caused any damage, said I should hear from corporate within a week or so.. but didn't sound too promising. He stated the photo showing the mirror knocked in by their equipment was unnecessary.
Took pictures around the vehicle and asked how many times it's been washed in 30 days.. because that matters??
0/5 stars. Go elsewhere with a touch less car wash if possible. Will update accordingly if the corporate office addresses the vehicle damage.
EDIT: I finally received a call back regarding the damage. Not from corporate as I was told, but by the attendant who made the report. Incredibly, it was denied because their equipment is not designed to damage vehicles... you've got to be kidding me. The scratch on the tip of the mirror clearly shows an impact. So much for expecting a company to do the right thing.
EDIT: Added photos of the mirror auto-folded in for comparison. Notice the angle of the mirror that was hit is slightly larger than the auto-folded mirror.
Edit #2: Owner response says they will consider this internally... that doesn't fix my damaged vehicle. I will be filing a complaint with the BBB.
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August 2024 by Derrick Bassett
Need to work on the wheel cleaner...
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August 2024 by Rose Ross
My car comes out looking like new money.
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August 2024 by John Puryear
Always a pleasant & clean operation, truck gets thoroughly clean!
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July 2024 by Timothy Green
Great service and customer service. They just got to get the camera right. It takes too long for it recognize my license plate.
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June 2024 by Michael Lilly
If you try to cancel your membership, good luck with that. I had to stop payment on my credit card. I was given false information when I signed up for what I thought was for a month of service. It was actually reoccurring every month. I only bought the plan because I was going to be in the area for a while, as I reside in Maine.
In response to yours', I reached out to everyone imaginable in your company, but now you'll help. Your site does not allow you to cancel, unless you fixed that, which I doubt.
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May 2024 by Carl Scott
New, fast & pass plan is great!
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May 2024 by Stephon Ross Jr.
I am low key a car wash addict and this was a great experience and nice to see a slightly different layout than what I typically go to
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April 2024 by william thompson
Great atmosphere the workers are very helpful and pleasant
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April 2024 by Figuin Rox
Great car wash and excellent service
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March 2024 by Elnora Lightfoot
This place is the worst, no one to get in touch with if you have a problem .You have to go online to do everything, and you never reach anyone .I canceled my subscription online, and they continue to take money out of my account. So I decided to go and talk to the supervisor,he was very rude and told me all kinds of lies. I was very unhappy with his answer or lack of one. This location is off Hull Street near McDonald's.
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March 2024 by Norvell Brown
Nice and friendly staff
