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March 2024 by Kaye Baughan
I had my dog trained here. Excellent trainer! She inspired my dog and myself to be the best we could be.
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December 2023 by elizabeth martin
The store was organized, employees were friendly and helpful. We had a pleasant experience and will definitely return for items as needed.
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December 2023 by Katie Sandage
Booked grooming online- I was excited for the last minute availability during the holiday season (booked 1 day out)! Drove over an hour to get there only to have the groomer turn me away. I was up front in letting them know during booking that my dog was matted and an outdoor dog, but rather than call me to let me know they couldn't wash/trim, she waited until I showed up and made me sit through an exam for 'temperament ' of the dog etc. before citing the mats as the reason she couldn't fulfill my service. I would have tipped and paid extra for the service, but instead I went to tractor supply and bought a set of clippers. Lost me as a customer for sure!
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December 2023 by Michelle Hercules
Molly helped us pick out some fish, she was super knowledgeable when it came to compatibility with our current fish and recommended great options to test cheap fish for compatibility before purchasing more expensive ones.
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December 2023 by Ruth D'Alessandro
The store manager answered all of my questions and was very helpful. All of the staff was very friendly and knowledgeable.
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December 2023 by bucwheet
This store has been on the decline for the last few months. Companion animals such as fish, reptiles, and hamsters have been consistently low in quality and quantity. The little staff that is there unknowledgeable about stores products as well. This was my regular store about a year ago, but now it ceases to disappoint when visiting. Would recommend another petco aside from this one if at all possible.
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December 2023 by Houston Reynolds
The store is very clean and the staff is courteous but it takes awhile to find someone to assist. Just like everywhere now days the prices of products has dramatically risen
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October 2023 by Erin Connelly
By far this was the unfriendliest, unwelcoming visit to a pet store. Upon entering nobody greeted me or my dog, the lights were nearly off and it was quite difficult to see all of the products. The shelves and treat station were a mess, the treat bar wasn’t even available which was part of the reason I came in. The cashier was very visibly not wanting to be there, and it felt like I was an inconvenience rather than a customer. For a pet store I would expect and hope for someone to say hello to my dog but nobody did. Having worked and groomed for petco before I know they usually pride themselves on being cheerful and welcoming, but after the experience just now I don’t plan on returning and will drive out my way to support another facility. If I could give zero stars I would.
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October 2023 by Wendy Darnell
I always find what I'm looking for for my reptiles. Baby Tortoise and baby bearded dragon
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October 2023 by Sasha korzyk
I bought an ait tag for my Droid phone with little help from the staff unlike the store in Virginia that helped me buy an air tag in July
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October 2023 by Lisa Wooten
Located in the Westchester shopping center between Target and the movie theater. I buy my dog food and treats here. They offer a membership free that earns points towards each bag of food purchased, each dollar spent, and grooming appointments. It’s worth it, especially when you have 2 large dogs to feed and keep groomed! The staff is usually friendly and helpful, store is easy to navigate with plenty of signs. They also offer dog training! Nice area and convenient to 288, get your dog groomed pick up lunch or see a movie!
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September 2023 by Tony Kilic
Your typical corporate pet store. Very reasonable prices but ok customer service.
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August 2023 by Ellen B
Came early for an order I called in, on the chance it would be ready soon. They found my order (1 small item), went and grabbed it and I was on my way. Very helpful and friendly gals working on Sunday about 1pm or so. Sorry I didn't get their names.
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August 2023 by Nasrin Sabti
This Petco grooming location on the perimeter drive Midlothian VA Near Powhatan is the worst Petco gromming. Don't take your pet there. No store manager to resolve customer service issues. Upcharged fee without notifying you. Rude and immature employees. Sneaky and dishonest groomers. None of them know how to handle unsatisfied customer conflict professionally. No wonder why they have many spots available for the grooming service smh that should have been first red flag!
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August 2023 by Janeth Davies
This store was a a complete disaster! It was difficult to find what I was looking for because many of the shelves were empty or piles of items haphazardly laying at the bottom of the shelves. There were boxes blocking aisles. It looked like a tornado had hit the store.
