Pearson Hyundai Service Center in Richmond is highly praised for its excellent customer service and skilled repairs. Customers have shared positive experiences, emphasizing how the team is honest, professional, and courteous. The service team, including the service director, is known for their quick and thorough diagnosis, often resolving issues faster and more accurately than other dealerships. One customer described how, after 8 months of frustration with another dealership, Pearson Hyundai identified that a critter had chewed a wire in the engine bay, fixing the problem within a few hours and saving the customer time and money. Others highlighted the helpfulness of staff in providing updates and keeping them informed throughout the repair process, and appreciated the honesty regarding costs and repairs. The dealership also handles emergency repairs effectively, even assisting customers stranded on road trips by fixing their vehicles promptly and honestly. Customers have noted that the sales team is friendly, not pushy, and provides courteous service even during busy times. Repairs are described as timely, and the staff is respectful and transparent about costs and procedures. In addition, the dealership is praised for their care in tire pressure adjustments and for handling recalls efficiently, including providing rental cars during repairs. Overall, Pearson Hyundai Service Center is seen as a reliable, honest, and customer-focused dealership that takes pride in doing the job right the first time, making it the preferred choice for Hyundai owners in the area.
Krystal was super helpful even working overtime to get my car out of the shop on time before a big move.
June 2024
They gave great information and answered my question.
October 2023
I had my car towed there after an emergency check engine light while on a road trip and they were able to help me out and were very honest and professional! If my car breaks down out of state again I hope it's near this service center.
