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December 2023 by Maria S.
Had my car looked at for issues with stalling at this dealership. They had my car for two weeks, and said that they found absolutely nothing wrong with it. They charge me $160 as a service fee. I pick it up 3 days ago and and within the same day I realize that my alignment is completely messed up. My steering wheel is turned almost 50 degrees to the left in order to drive straight! It was perfect before!! I call back and leave a message and they never get back to me, so today I come in and they say that they 'thought i already knew about that problem'. Obviously i did not know about it because my alignment was fine before i dropped it off. Also, why did they tell me that my car was perfectly fine when apparently they noticed this new issue and decided not to tell me?? Anyways, they say I must have hit something and messed it up myself, and that it will be $1000 for them to fix. Also, apparently I have a month of driving my car like this before I cause extra damage to other parts. The best part is, these parts are not under my warranty. I will be looking into reporting this issue. Please do not get your car serviced here!
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October 2023 by L.E. B.
I think that Hyundai's are poorly made vehicles and the dealers are not equipped to handle the too numerous to count problems with these vehicles. Stay away. There are plenty of good reliable vehicles out there unless you you enjoy spending your days broken down and paying for a rental car. #Hyundaisaretrash
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July 2023 by Kathy W.
Damage was done to my vehicle from my scheduled appointment on June 28, 2023 for an oil change and a yearly inspection. The steering wheel has graduated cuts/ slices (with loose flaps) in the vinyl, covering an area of about 1-1/2", starting in the side plastic "handles" and moving upward. The cuts look like they could have occurred from a razor blade, knife, or perhaps the metal clip on a clipboard. This was reported to the General Manager, James Matthew, at the dealership who passed it on to the Service Manager, Melissa Best. Melissa denied Pearson being responsible for the damage based on "the person who inspected my car has been with them for a long time". She requested a picture, as well, which was sent to them and received a reply of "the cuts don't look fresh". I will add that they did not call me back. I had to chase after them for a reply. This Service Manager was curt and uncaring, basically insinuating that I was a liar. There is no way this decision could be made without having the car brought in for them to look at IN PERSON, NOT by a photograph which is unclear and reflective, or by even talking with the person who serviced the car (in my presence). It doesn't matter how long a person has been with a company. They are not perfect beings and accidents can happen. This 2013 Sonata has been kept in pristine condition with only about 39,000+ miles on it, with only around 2,000 added miles since last years inspection. In other words, it doesn't get a lot of wear and tear. I noticed (felt) the cuts the minute I drove it the following morning. I can guarantee that this damage was NOT on the steering wheel prior to taking the car in for service. I have always been pleased with Pearson Hyundai in the past, but this kind of treatment and the way that this was handled is completely inexcusable and has made me lose confidence in both their maintenance and customer service, especially when they so proudly advertise "We hope our car care experts satisfied your needs and exceeded your expectations". They exceeded my expectations all right... by damaging my car! Since this damage was first reported to the dealer, there has been no urgency from the dealership in getting this resolved as of today, July 6, 2023. If they truly cared about their customers, they would put forth more effort in getting this problem rectified without me having to constantly call and chase after them.
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June 2023 by Ashley K.
Don't waste your time or money!! I scheduled an appointment to have my car looked at because my regular mechanic said I had an oil consumption issue and I needed to get it replaced by Hyundai. So I got it checked out and Pearson Hyundai Manager Melissa told me I most likely needed an engine replacement but to drive it another 1,000 miles or until my oil light came on. That should have been the first red flag. I broke down a week later and had to pay to get it towed to Pearson. The tech Krystal said I had a problem with my fuel injectors so I expected while my car broke down they would fix my original problem, but no they said I haven't hit my 1,000 miles yet. After looking at the receipt it wasn't my fuel injectors at all I was charged $150 to replace a corroded bolt... red flag number 2. Guess what my car broke down another week later and I had to pay to get it towed again to Pearson. After becoming so frustrated that my car was constantly breaking down since they started messing with it I demanded the consumption issue be fixed because my oil light was now on. I then had to wait to have it approved which was insane considering I hadn't even hit 100,000 miles yet and clearly it was an engine issue. I got a new engine and I thought things were going to get better and I'd never have to come back. Well no, they didn't connect a line back when replacing my engine so my car was now blowing hot air. I got told over and over the engine replacement had nothing to do with the ac. I knew my ac was fine before all of this started and drove there to have someone look at it and guess what... it was their fault because they didn't connect the line back. Red flag number 3!! All while my car was there for the engine replacement I asked to get a quote on getting my drivers side seat fixed. Krystal quoted me $265. I said sure go ahead and fix it. The same day I drove up there to have them look at my ac they "fixed" my seat. Red flag number 4, not only did they charge me $265 for my seat it wasn't fixed.... I asked to have my seat actually fixed or a refund and manger Melissa told me it would cost me more money to fix my seat. You charged me knowing the seat wasn't fixed and then want more money to completely fix it? Hell no. I'll never let you touch my car again. You all should be ashamed and embarrassed of yourselves for how to treat clients. You had me go round and round because YOU don't know how to do your job. Never buy from them or have them service your vehicles.
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May 2023 by Michelle D.
Crooks! $85 to change a light bulb for an inspection. The light worked just fine before I got here but how can one prove this right. They should be ashamed of themselves and then to add insult your technician is going to stand here and lie to me telling me it takes a lot to change a bulb. I have changed them myself that's a damn lie. Do not get your cars inspected here. Really wish I read the reviews first seems to be a common problem here.
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March 2023 by Louise M.
OUTSTANDING! Excellent customer service compared to "the other guys" who are closer to us 1) They updated us consistently us on the status of our car 2) Didn't "lose" our car when we dropped it off for servicing and arrived at the appointed time to pick it up 3) didn't present us with a $9100 bill with no warning - in fact their bill was a fifth of this (same issue - same repair) AND they kept us consistently updated and informed 4) repairs were done in a timely manner 5) complete customer courtesy, honesty and respect! We have purchased several cars here and will continue to be a Pearson family! Thank you so much!
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October 2022 by Natasha S.
Does not have good customer service. Do not recommend. Do not use them unless you plan on waiting, comeback multiple times and service never calling you back. I've called to leave messages over the past year and they do not call back. There is a reason they have a low rating. Editing to say that there are service people that are nice. This place cannot keep employees and definitely needs to work on communication. Waiting for a day where I come here and the experience is not frustrating.
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August 2022 by Steven K.
Called for an oil & filter change. Was very surprised they couldn't do it for 3 weeks!
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June 2022 by Crystal R.
Quick service ( I was really early for appointment) friendly staff. O lyrics gave a 3 star because the Hyundai manufacturer lied about the recall reset. It didn't help anything and I ended up doing a 2nd repair loan because all the parts had to come Hyundai. Now there is an additional $12,000 of debt, which basically equals to having a second monthly car note. This the 2nd Hyundai that has had problems, never again.
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November 2021 by Pranesh J.
I bought a 2022 Hyundai Elantra from them recently and start to finish has just been nothing but a big disappointment. To start off, they don't even have their current address online. I go by Uber to the address mentioned just to realize that they have moved to a new showroom. Only then does the salesman (Del) give me the current address. Multiple Uber rides just to reach this place.I then decide to buy a car with them (only because they have the color I liked). After signing all the documents and taking home the car, I get a call that they accidentally gave me the wrong car (Same color car but different vin number, so the documents I signed were for the other car). I have never heard of such BS honestly. I was super patient with them, went back and signed all the new documents. It was almost 30 miles to and fro.Finally, I ask them to mail over the car's license plate and registration and even that they couldn't do properly. The package never arrived and when I call, the lady at the front desk (Angel) is so adamant that she sent it to the right address. I then file a claim with FedEx, multiple calls back and forth and finally Fedex tells me that say that the sender provided the wrong shipping address. I then call the receptionist who is pretty cold and unapologetic and she connects me to the manager. I told him I have proof that you guys made a mistake and that my documents are now lost in transit. No apology on his end, he tells me that there is nothing he can do and asks me to go to the dmv to get new ones.Long story short, I am in the midst of getting new tags. If I had to rate the place on a scale to 1 to 10, it would have to be -100, worst experience ever. Had I known all this would happen, would have stayed far away and would advise prpospective buyers to do the same. Worst Hyundai branch ever!