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February 2024 by Sully 7758
Their service department is quick easy and affordable. I highly recommend.
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January 2024 by Jill Hennessy
I'd like to give a shout out to service manager James Howie. Every time I have needed service he goes the extra mile and works really hard at getting my problem or my maintenance issue finished in a prompt and thorough manner. He is friendly and courteous and always professional.
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January 2024 by D Sims
Honda has always had great service they always treated their customers right I worked their when it was Pearson Honda great people
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December 2023 by Lee F M.
I took my Ridgeline there to have a side mirror replace after hitting a mailbox. The simple replacement of the mirror cost me $790. The part was $350 but they charge 3 and a half hours labor at $150 an hour. I dropped the truck off at 8:10 in the morning, and they called at 9:30 to tell me the job was complete. They still charged the 2 and a half hours labor because that what the "job called for." They got me for $200 and didn't even have to use a gun.
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December 2023 by Janie Steele-Boulware
Very helpful parts department.
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September 2023 by Conner
find a better local shop. with two broken locks, i was told one door lock would be $500 to replace and the other would be $83. before i could even ask he told me he could not, and would not, explain why there was a price difference like that. he said that is the quote, and take it or leave it, he did not give any reason beyond that. if theres a valid reason, fine, but dont call me 30 min before you close and say youre not going to explain it.Service: General repairs & maintenance
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August 2023 by Mike C.
Hi Butch!Travelling across the country to find and purchase a car was pretty stressful. Butch, Mike and Shawn did a terrific job. From helping me find the car, take a deposit, get the car serviced and cleaned, and the checkout and payment, everything went perfectly. I couldn't have asked for a better process. Thank you so much!
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July 2023 by Susan Bolin
The service dept here is fantastic. This was my first taking my car there . They are so friendly and it runs so smoothly . I had them do my safety inspection while I was there . I could have gotten it done at no charge at the other Honda dealership in Richmond. But I decided I would rather pay Pearson than go through what I have gone through the in last two times at the other place .Services: Vehicle Inspection
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July 2023 by Elle Felts
Met a few wonderful employees and a couple not so wonderful. Just a couple of larger sized arrogant guys that didn't want to assist me with any help. I finally got help from a couple of nice girls and a nice guy in parts. I told them my husband and I had just moved there, and we had dealt with Honda for around 30 years. We trade in every 3 years or so, but at our age now, we planned to hang on to what we have now. Thank goodness the guy was able to help us and get us on our way.
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July 2023 by Helpful Reviewer
I would have given more stars but I feel 3 stars is justified.I first took my vehicle to the dealership I purchased it from, not Pearson Honda, and they told me the issue they found. I took my vehicle to another shop, did not tell them what the issue was I was told in case they went by that and said that was the issue. They did their own inspection and they said the same issue the dealership did. I then took my vehicle to Pearson Honda service center and asked them to diagnose without telling them what I had been told two previous times, and they said the same issue the other two did. So I went with "majority rules" and asked pearson honda to fix it. Well within a month the issue returned. I took my vehicle back to Pearson Honda thinking it was warrantied work. Well turns out it was something else. I took the vehicle back home and to another shop and did a second opinion in case. The second opinion told me it was the issue Pearson Honda found. Pearson told me what the amount to be that would fix it and I was pretty upset. The first repair was supposed to have fixed the issue, and now I have to pay more? But because it was a different part, I had to pay. So I did. Well within 3 to 4 days the issue returned. I gave it a few more days to be absolutely positive I was giving all new parts time to lubricate and adjust. When that didn't work, I called service department and was able to speak to the manager. He said they would find the problem and fix it if I could just give them a few days and I would not pay for a thing. True to his word the issue was fixed and at no cost to me.The three stars is because the issue was supposed to have been fixed with the first repair, then I had to pay again because of a different issue.Great service, just not happy with having to essentially pay more for a repair that was supposed to have been fixed the first time around.
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April 2023 by Carl Judnick
Troy was very professional/knowledgeable & not pushy. I'll be back!
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March 2023 by Elizabeth P.
I used to like this place but recently the service department was not transparent regarding the services that they were going to do to our car. I asked to speak with their manager and yet no one has contacted me. I am disappointed with their customer service.
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March 2023 by Maria W.
It's a given that Honda is a great car. My Accord is a 2008 with 350,000 miles on it, bought from Pearson. But the other thing that's really GREAT about having this car all these years is the service department. They know what they're doing. I have kept up with the maintenance reminders and have never had a breakdown. They replaced a tie rod during inspection last year, but that's to be expected with a car this old and with this much mileage. Accords are kind of bland looking, but the bottom line is -- They work. And the mechanics know their work. I would have a really hard time going some place else for a new car.
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February 2023 by Exyis Eyres
I called the place just to make an appointment. Someone picks up the phone and asks me what i need, so i tell them i need to make an appointment. They say, "okay one moment" and then i hear hold music. Then the exact same thing happens. Rinse and repeat for 30 minutes before i begged them to please help me get in touch to make an appointment and they had someone on the phone instantly. Their schedule was wide open and now i know why. I waited for 2.5 hours in their shoddy waiting room and they were about to close soon so i decided to ask about my car. They had finished the service over an hour ago and didn't even bother to notify me via speaker system or even call me or text me or walk over to me and speak to me, they just figured I'd ask at some point. So i wasted an extra hour for nothing. The person i met with when i got there was vague and rude. I read these reviews but dismissed them due to prior experiences but after analyzing their nearly empty car lot and the lack of customers, it really painted a picture for me. It seems everyone there slacks off and their customer service is just awful. I'm never going back. Don't do what i did; just stay away. I'm sure they'll go out of business soon enough.UPDATE: Tried to go to work this morning and not even 300ft out the driveway, my vehicle throttles down the power, won't let me accelerate, and numerous lights came on.Services: A/C installation & repair
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February 2023 by John Wilkerson
I came in for an oil change and state inspection. Left with a bill for 1600 dollars. They use predatory tactics to convince you to add on services without being clear about what these services will cost. A lot of the cost for my bill was for tires but the costs for labor are WAY overpriced. One of the technicians was especially rude and talked down to me when I asked for an explanation. One of their office employees had to tell him to stop and be nice it was so egregious. He offered a free detailing as compensation for my bad experience. I will never come back for maintenance purely for how I was treated alone not just for the overcharging. I bought a vehicle previously from this dealership and I will NEVER buy from here again.Services: General repairs & maintenance