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December 2023 by Lee F M.
I took my Ridgeline there to have a side mirror replace after hitting a mailbox. The simple replacement of the mirror cost me $790. The part was $350 but they charge 3 and a half hours labor at $150 an hour. I dropped the truck off at 8:10 in the morning, and they called at 9:30 to tell me the job was complete. They still charged the 2 and a half hours labor because that what the "job called for." They got me for $200 and didn't even have to use a gun.
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August 2023 by Mike C.
Hi Butch!Travelling across the country to find and purchase a car was pretty stressful. Butch, Mike and Shawn did a terrific job. From helping me find the car, take a deposit, get the car serviced and cleaned, and the checkout and payment, everything went perfectly. I couldn't have asked for a better process. Thank you so much!
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July 2023 by CHRIS MCROOSTER
Love this place. The best Honda Dealership in town.
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March 2023 by Elizabeth P.
I used to like this place but recently the service department was not transparent regarding the services that they were going to do to our car. I asked to speak with their manager and yet no one has contacted me. I am disappointed with their customer service.
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March 2023 by Maria W.
It's a given that Honda is a great car. My Accord is a 2008 with 350,000 miles on it, bought from Pearson. But the other thing that's really GREAT about having this car all these years is the service department. They know what they're doing. I have kept up with the maintenance reminders and have never had a breakdown. They replaced a tie rod during inspection last year, but that's to be expected with a car this old and with this much mileage. Accords are kind of bland looking, but the bottom line is -- They work. And the mechanics know their work. I would have a really hard time going some place else for a new car.
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February 2023 by T W.
If I could give a ZERO I would. They did work to our vehicle without explaining the costs. Their labor was ridiculously charged and they refused to lower the rate charged. I have bought vehicles here and had service done here and I can promise I will NEVER BE BACK. Be warned. Stay away from Pearson Honda
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December 2022 by LeAn H.
Def the place to purchase your new/next vehicle. My coworker had previously worked there before and got me in touch with her friend. From the beginning, I was treated great! I had originally reached out to talk about this in June- I was not in a rush for a car but had one that I had in mind and just leisurely checking out. ~5 months later, I was getting really fed up with my current car (a Hyundai Tucson that we bought brand new)... so many engine problems and the window motor to the back seat had given out. So many issues. Anyways, I reached back out to the dealership and he got me in touch with one of his salesperson, Troy. I spoke with Troy on what my needs were and what they had on the lot. I was about to throw in the white towel and he went out of his way to check out their inventory and what they were going to have. Made sure that there was no guarantee on the delivery date but provided the best service I had (ever). It kinda tells you a lot if I traveled 50 miles to come purchase a new car at this specific location. Anyways, I put down a deposit, I completed the checklist of what was needed, and ask my questions that I had. No joke, later that week - I got a call from Troy saying that the car was coming that week. It was to be delivered on Monday but I told him that I was not able to come until the Weekend because of the distance and plans we had originally set. Super understanding and doubled checked with me the day before that I was coming to the dealership (out of respect of both of our time and schedule). Saturday came around and we headed to the dealership. We did our trade in pretty quickly (about an hour), we did our paperwork ahead of time but still had to wait because they did have other customers that were financing as well, and also pulled up all the deals/specials that they had going on. Within 2.5 hours, we were out of the lot with our new car. I've had it for about 2 weeks and just...love the car. Loved the experience and will def come back. Thank you guys and Troy for taking care of our needs. We will def be a repeating customer!
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June 2022 by Michael M.
I foolishly went and bought a Toyota Corolla a few years back. Their service department is super at Person Honda. I never had an issue there or with the parts dept. They gave me shuttle rides when my car was going to be serviced for hours on the same day and loaner cars when my car was there overnight. I will be back soon.
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February 2022 by Vincent S.
Purchased 2 new vehicles in 2021, a Ridgeline and HRV. Service reps are fine no concerns. The parts/payment departments struggle. I purchased a bed cover, running boards and upgraded wheels for Ridgeline. The cover took a while to get (supply chain, not Pearson). However I have a small dent adjacent to the cover after install. The wheels and the running boards both had issues with customer service and how associates interact. Recently, I needed a replacement tail light cover. Pearson price $251 and does not include installation. Online competitor $149 + $12 shipping, and yes it is Honda OEM. Parts Dept. would not price match or even offer at their cost - which they stated was $63 above the online retailer's price. Manager states "it's because online stores buy up older/clearance parts in bulk and pass on savings." My truck is a 2021 - that made no sense. I purchased the part online + a $15 trim kit, and I did the install myself. It took 10 minutes. I will continue using Pearson's service department since they are so close to my home, and because I purchased the extended warranty/service plan. I recommend shopping around for parts, and I will think twice before purchasing additional vehicles from Pearson in the future.
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February 2022 by Lisa G.
I have beef w/ the Honda dealer closer to me, so I traveled 30 miles to this one instead. And wasn't disappointed! I had to go for two recalls, was able to schedule them through their website, and was in and out in 45 minutes (when they initially told me it could take up to two hours). I didn't have a wait checking in. The waiting area was comfortable. And the staff was super nice. I hate to go all the way to Midlothian for service, but if this is what it's like all the time, I'll be back.
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January 2022 by Michael P.
I had a recall procedure performed in another state that was done incorrectly. I called the Service manager Johnnie Willis during the Christmas and New year Holidays and explained the situation. On the first day possible after the holidays, he said he would address the issue. He kept his word and called me, asking me to bring the car in to PH. Well, The problem was corrected with GREAT service and then SOME. I am grateful to Johnnie, Pearson Honda and HONDA in general. Thank you so very much!!!
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December 2021 by Greg C.
They took 9.5 hours to replace our battery. Service is always very slow and they often make you sit waiting for 20-30 minutes after the car is finished because there isn't anyone around. This stems from many visits over the past 5 years. Always the same. Most recent trip, after the battery debacle and my wife waiting in their waiting area with our nine month old for hours, they tried to get us to pay almost $1,000 for a part that they said was damaged because we tried to replace the battery ourselves. When we told them we didn't replace the battery ourselves they relented a bit. When asked if the car would still work without this $1,000 part we were told yes but that there would be errors on the dash. When we finally got our car back, there were no errors! Just some good old fashioned dealership lies to try to steal $1,000 from a customer who has been loyal despite how utterly miserable dealing with this place is. No more. This place is honestly disgraceful. Believe the other reviews on this. Customer service is abysmally slow. The managers simply do not care. What is worse, they try to trick you into services that are unnecessary, as many other people have documented.
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November 2021 by Pam E.
Spent a week calling and leaving several messages for someone to call me back to schedule service and no one would return call. Had to go somewhere else to have car taken care of. On another visit an elderly man that they had going to retrieve cars after service was very rude. Won't be calling them for service again.
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September 2021 by Wayne S.
Wanted to pay a compliment to their parts and service area. A few years ago I dealt with Johnnie Willis on some parts I was buying for a new Accord. Great experience handling by email. More recently, my wife returned with an issue with our Odyssey and she dealt with Clint Davis. He could not have been better in his professional and courteous treatment. We felt very well taken care of. We did not buy our Honda from here as it turns out, but their service has been excellent in the things that have popped up. Kudos!
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August 2021 by Seon K.
Service is very poor, I took my car there a few months ago and was told my timing was off and, it wasn't but I was still charged for the technician guess work, then they replaced the starter 1200 dollars later here I am on the side of the road with the same issue. I've been trying to reach out to the service department manager and, the general manager for a week and a half there always busy or on vacation, I will never recommend this place
