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December 2023 by Spencer Stitt
Friendly incrediblely knowledgeable staff and good prices ?
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December 2023 by Corey Selden
Great prices and easy app
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October 2023 by Randomactsofken
Young man that helped me out both days was a fellow car guy. Got exactly what I ordered the next day without any mix-up or wrong item like my ordeal down the street at Advance Auto....
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September 2023 by Amos Jacob
Customer service mixed at best.
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May 2023 by Martin Beall
Great customer service to help find the right parts. Just expensive, like most everything these days.
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April 2023 by Gabriel Bowman
Very professional and super helpful! Had everything I needed in stock. Great service.
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October 2022 by Jennifer Allen
Malcolm the manager was so pleasant and helped me so much with the battery I needed ! Christian was wonderful as he helped me with installing the battery and did an amazing job! He even pulled his back out the night before, and still wouldn’t let me lift the battery for him!They both were so helpful as I called them after West End Loyalty tried to tell me they were going to charge me $415 for the battery, 239 for the battery and the rest was labor which I was actually shocked and so put off! When I told him I wasn’t gonna pay for that, they try to go down on the price to 349 lol I said I would not allow them to do any work after that!Needless to say, thank goodness that I met Malcolm and Christian at Napa auto parts off of Tennessee Plaza in Midlothian because I left that day with a new battery, my Jeep running great, great vibes and only paid $157!!! Please go see Malcolm and Christian!
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August 2022 by Amber Williamson
Went to Napa today to get a new oil filter and drain plug for our F-150. The store associate produced a filter and plug which did not look quite right to me but he continued to insist it was correct. I should have googled it before I left but I trusted what he said. Turns out he or the NAPA computer system were wrong. I had to borrow a car to come back to the store and exchange the parts. Although this was mildly annoying, the more frustrating part was when the sales associate was extremely rude and tried to again assert that he was right when I had just taken the correct filter out of my vehicle and was requesting the appropriate ones. NAPA - do better, train better, fix your computer system.
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August 2022 by Matt Miles
I received great help and service from the staff. My purchases were the correct parts and were double checked to make sure that all pieces were in place and packaged correctly.
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August 2022 by Ron DeFoe
Quality parts, reasonable prices.
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June 2022 by Justin Maddra
Helpful and courteous staff.
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June 2022 by Antonio Amato
bad customer service management. you don't tell a customer I be right back and then start serve another person when another employee already serving that person and make me wait and then he give me attitude instead apologizing. there is no help for this place, this is my second time having bad management. he told me they gonna be fine if I won't come again.
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June 2022 by Kiote Connors
Always helpful and friendly staff
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February 2022 by Mohit Jagga
Convenient location and staff is helpful. The young guy in this store always ready to help and answer all the questions. kudos to him
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February 2022 by annab
The older gentle men could take a class in customer service
