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March 2024 by Jennifer H.
The massage therapist I had was TERRIBLE. And when I complained, the management did NOTHING. Basically blew me off. Will never go to the Midlothian, Comm. 20 location again and will not ever recommend.
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December 2023 by Tia Barker
I had a deep tissue massage with Thera on 1213/23. Giving 2 stars because she did an amazing job on my massage. However, I was overcharged. When I checked out the young lady asked me if I wanted to leave a tip, I stated no because I sent it directly to her through her cash app. She told me my total was $75, however charged me $90. She said she was emailing me a receipt which she did not do and now I’m wondering if she didn’t do it because she knew she added an additional $15 tip! I called this morning and it was refunded but I remember her voice so I know that’s who I spoke to the day of massage. hate to think bad things about folks but I truly wonder how many other people this has been done to. Thank goodness I keep up with what I spend on a daily. Needless to say I won’t be returning.
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December 2023 by Stephanie Jackson
Always amazing. Thera is the real deal when it comes to deep tissue massage. You won't be disappointed.
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November 2023 by amines3335
I would absolutely suggest NOT signing up. They cancel on us time and time again. Customer service is horrible. No resolution to any customer concerns. I can go on and on but I’ll stop here. I would suggest anybody else, just not this place!
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November 2023 by Ashley Ficken
DO NOT SIGN UP FOR A MEMBERSHIP. I signed up 9 years ago, moved, utilized it at another location. Asked for multiple freezes while pregnant ALWAYS had issues. Our location went out of business while I had 8 massages left to be utilized (at $70 each). I asked for my money back, they declined. I asked to cancel my membership in July. They sent me paperwork. I mailed it back. They "never received it." Instead of calling me to ask about it, a 9 year customer who is already out hundreds of dollars, they CONTINUE TO CHARGE ME FOR 5 MONTHS. When I noticed the charge it was November. I called and they insisted I never sent it and refused to refund the additional $350 they charged me after my cancellation request. THEN she tells me she'll process it effective immediately and sends zero documentation. These people are criminals. Save yourself from these thieves and support local spas/massage therapists.
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November 2023 by Ashley S
DO NOT SIGN UP FOR A MEMBERSHIP. I signed up 9 years ago, moved, utilized it at another location. Asked for multiple freezes while pregnant ALWAYS had issues. Our location went out of business while I had 8 massages left to be utilized (at $70 each). I asked for my money back, they declined. I asked to cancel my membership in July. They sent me paperwork. I mailed it back. They \
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September 2023 by S. T.
This is my second visit to this location and by far the better visit. The first one wasn't very good and didn't touch everything I requested. This massage was 5 stars. I had an appt with Rebecca "Becca" and she really hit all the spots I asked for. Very thorough and a firm massage just like I requested. She didn't miss a beat. I will return. But only to see Becca. Good job×× See you next month
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March 2023 by Marcus Brown
This is a horrible place for massage therapy. The customer service desk is always very rude and unprofessional . The massage therapist are lazy at best and mostly unqualified. Great waste of time and money. Any place has to be better.
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March 2023 by Tammy Evans
Came here years ago for a messed up shoulder. They helped me more than physical therapy did! I signed up and was coming monthly, then work and life took over. I came today as I have been stressed and having jaw(TMJ) issues and upper shoulder tension. I feel so great after leaving. So needed. I'll return bi-weekly for a while until my tension is gone. Kyla was fantastic!!! Thank you!
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December 2022 by Brandi Hughes
Becca was AMAZING! I have only ever had one other massage my whole life, but after this last one, I will definitely be coming back more often!!
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December 2022 by Kelly Hirv
Tevin listened to my needs and hit all my areas that needed work. I will continue making massage appointments with him. Thank you, Tevin!And Amanda is always so gentle.I feel like I healed while at ME in Chesterfield Commons.Thank you all.
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December 2022 by Melissa Gayles
Asia at reception is always professional and welcoming. Tawanda, consistently provides massages that alleviate tension in my focal areas. I leave feeling refreshed and relaxed.
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November 2022 by Lynn Polizzi, LCSW
You all are awesome! Jaquinta was such a considerate massage therapist. Her hands are magical. It was so relaxing. The music was perfect. The scent in the room was lavender. And the table is warm and comfortable. Highly recommend!
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November 2022 by Cookie Cook
Great experience and the massage therapist Tevin was awesome. The ambiance and techniques are exactly what i needed to unwind and release so stress. I was even able to get a quick nap in ?
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November 2022 by Karen Harris
Great experience with Tevin. He was professional and catered service to my every request. I will be returning. One hour is good but 1.5 would be even more amazing.
