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March 2024 by Aaron
Horrendous! No one at desk for questions. Company should be ashamed and all doctors should look elsewhere for lab work. Long lines and ran like a zoo
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March 2024 by Erin
Went in for basic labs on a very busy day. Registering at the kiosk was simple. Name was called soon after, checked in with reception, was seen quickly. Everyone I had contact with was professional and pleasant.The whole process took less than an hour. Less one star because there's so little parking.
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February 2024 by Orcile Barrett
I've been coming here for several years and have always found staff to be kind and very professional.
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February 2024 by Ellett Mcgeorge
Lousy lousy lousy location. Only labcorp location that I know of that closes for lunch in the middle of the day. There is only 1 sign-in (labcorp express) booth here, and half of the time there is an elderly customer who doesn’t know what they’re doing. This place is ALWAYS backed up, and the staff is unmotivated to hustle because it’s an hourly paying job. Very dysfunctional labcorp location. Highly recommend using other another location, as this is the slowest labcorp that I have ever been to.
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November 2023 by lori wheeler
This place is ridiculous. No one at the front desk. Called out and no one ever showed up. Had to self check in and two people walked out because of NO customer service. Been waiting an hour and no one even acknowledges you or your presence. POOR SERVICE!! Front desk staff is indifferent and in no hurry to help you. They are more interested in processing your insurance than actually drawing blood. Once they began the blood drawing process they were nicer.
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October 2023 by linda russell
Chandra was amazing she had to drawn blood and it was amazing 1st time and wow usually everyone has to try another or 2 vain before they find blood...I have rolling vain and at 65 they aren't good ones but 1st shot amazing thank you
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September 2023 by Jax Larkins
The people here are so nice! I drive from Powhatan to see them and get my blood done! They are so sweet and go above and beyond ! Thank you! Heather Larkins ❤️
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August 2023 by Jan Lucas
Had blood drawn by Chandra yesterday and didn't feel a thing. Very pleasant and professional experience overall as it is always when I go there. Walked and and was taken back within 10 minutes!
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July 2023 by Whitney Rodgers
Front staff extremely rude and unhelpful. Were also trying to dictate where people stood and who they spoke to. The office itself looks like it's in transition with updates and is not welcoming.
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July 2023 by L
I went here multiple times during my pregnancy and they were always super nice and used good techniques. Remember to book an appt, it makes it much faster. I went again for my daughters appt (she is young) and the phlebotomist was great with her. She was great with distraction and just overall worked hard to make it a positive experience for my daughter. We were seen 35 mins after our appt today (they were on time in the past), but the office was very busy so while I didn't want to wait, we understood why.
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June 2023 by Dorothy Chiddo
Staff was nowhere to be found when arriving for appointment. Service was not provided for over 30 minutes after my appointment time. The person taking my blood was unhygienic, rubbing her gloved hands all over her face and coughing, touching under her mask with the same gloves she used to take blood. I tried to explain my history with difficult veins and she basically told me she didn't care. "You might be frustrated by I sure won't be". She dug around in my hand for a vein until I almost passed out. 12 hours of fasting and a 30 minute wait and I still didn't get my lab work done. I understand that poor service is most likely an issue at a higher level like inadequate staffing, training, pay, etc. I don't blame them for all of it but I would avoid this location at all costs.
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June 2023 by Summer Coleman
Long wait, but I didn’t make an apt. The staff was really friendly, and the girl who took my blood did an excellent job. I literally didn’t even feel it. Probably the best lab draw I’ve ever had. Plan to be here an hour-90min waiting if you walk in.
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June 2023 by Dorothy Hall
Staff was nowhere to be found when arriving for appointment. Service was not provided for over 30 minutes after my appointment time. The person taking my blood was unhygienic, rubbing her gloved hands all over her face and coughing, touching under her mask with the same gloves she used to take blood. I tried to explain my history with difficult veins and she basically told me she didn't care. "You might be frustrated by I sure won't be". She dug around in my hand for a vein until I almost passed out. 12 hours of fasting and a 30 minute wait and I still didn't get my lab work done. I understand that poor service is most likely an issue at a higher level like inadequate staffing, training, pay, etc. I don't blame them for all of it but I would avoid this location at all costs.
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May 2023 by Jayce
This is due to no fault of any of the employees. The wait time was horrendously long and there was no one in the front desk most of the time due to one worker having to do both reception and testing. The employees are doing their best and should be paid more. This is all on management. This place is extremely understaffed. Each person there look like they're doing the work of 2-3 peoples. Please hire more staff for the sake of both of the workers and patients.
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May 2023 by Mike Webb
I experienced a little problem with check in. No one was at the front desk and I missed seeing the check in kiosk. The caused several patients to get in front of me while I waited at the front desk. After figuring out the process, I got checked in and was still out of there in 30 minutes. Need better signage.
